BBB Business Review

Is this your Business?

This Business is not BBB Accredited

Public Pages

Phone: (479) 715-4284 (Disconnected)Fax: (479) 715-4737View Additional Phone Numbers609 SW 8th Street, Suite 600, BentonvilleAR 72712 ! There is an alert for this business !

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BBB Accreditation

Public Pages is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

This business has no rating because BBB has information indicating it is out of business.

Customer Complaints SummaryRead complaint details

240 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues43
Billing / Collection Issues175
Problems with Product / Service22
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 240

Additional Complaint Information

In August 2013, BBB started receiving an increased number of inquiries and complaints about Public Pages, a company that claims to be located in Arkansas. Consumer complaints to the BBB allege that Public Pages bills customers on services the customers did not authorize. Consumers state that Public Pages calls businesses and individuals asking them to verify information regarding their "free" business listing. Consumers say they do not authorize Public Pages to publish a listing for their businesses and are then asked to answer a series of "Yes" or "No" questions, while the conversation is recorded. Consumers say they are billed for a Public Pages business listing. Complaints also allege that a Public Pages representative re-plays a recording of the individual agreeing to the listing, and saying "yes," but the complaints state that the consumer answered "yes" to a different question than the one that was played back to the consumer. The BBB has been unable to verify if the company is physically located in Arkansas or if they are simply using an Arkansas mailing address.
Consumers are also advising that representatives of Public Pages are informing businesses that threaten to file a complaint with the BBB that the BBB is no longer accepting complaints about Public Pages. This is inaccurate. Complaints against Public Pages can be filed at www.bbb.org and will be processed.

Additional Information

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BBB file opened: 07/24/2013
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Contact Information
Principal: Samantha Jones Richard Blair (Pre-Legal Department) Danielle Kirk (Public Relations Manager)
Business Category

Advertising - Directory & Guide

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.