Key Staff


Operations Team

Janna Kiehl, Executive Director / CEO

Sherri Williams, Director of Operations

Ashley Cavazos, Director or Marketing and PR

Accreditation Department


Michael Curtis                   806.341.9224


David Henry                      806.410.0608


Blake Skiles                      806.318.8766


Paul Parsley                      806.359.5611


Shawn Harney                   806.414.5684


Bob Bates                         806.337.2051


Jean Houston                    806.318.8607




For more than 100 years, Better Business Bureau has been helping consumers find businesses, brands and charities they can trust. In 2012, consumers turned to BBB 124 million times for Business Reviews on more than 4.5 million companies and Charity Reports on 11,000 charities, all available for free at The Council of Better Business Bureaus is the umbrella organization for 112 local, independent BBBs across the United States and Canada, as well as home to its national programs on dispute resolution and industry self-regulation.