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USA Plumbing

Phone: (806) 463-2000Fax: (806) 463-3334

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by Resolution

Complaint Resolution Log (3)
10/28/2015Problems with Product / Service | Read Complaint Details
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Complaint
USA Plumbing took a service fee through our insurance and didn't fix the problem, yet reported to the insurance it was fixed.
We used USA Plumbing because they were sent by our home warranty company. They showed up, took our $65 service fee, said they'd be back with a part, and never followed up. I called twice and they couldn't give me any answers as to the status of our claim. Our toilet is still broken, and yet they contacted our home warranty and reported the claim as "completed."

Desired Settlement
We want our $65 back.

08/29/2014Problems with Product / Service | Read Complaint Details
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Complaint
The first initial visit lasted 5 minutes. An charged $80. 3 days later no return after promising to show an no running water.
Hot water tank busted and home insurance called USA plumbing to manage the problem. The first day they showed up for 5 minutes charged 80 dollars to say yes its broken and treat my mother and I like we were dumb subordinate women who didn't know water from mud. The service team that was handling the carpet got involved and said he was being rude. The water heated broke Friday and now this is Tuesday and we were told they would be here at 9 this morning. It's not 5 o clock and they still haven't showed nor can we get in touch with the plumber or the company he works for. Dispatch will neither answer or return a phone call.

Desired Settlement
To continue the job or make a call so we don't miss another day of work and my mother has running water again. If the guy had an issue with us than we deserve a call and explanation.

12/28/2015Problems with Product / Service

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Plumbers

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.