Company sent a letter threatening to turn over to a collection agency as their first attempt to collect and will not return phone calls
I had surgery XX-XX-XXXX All insurance information was provided to BSA whose paper work said they would in turn provide it to any independent contractors they worked with. My insurance and I have recieved several bills that have been taken care of. Neither I nor my insurance have recieved anything form Amarillo Anathesia Consultans PA until 2-27-2015. At that time I recieved a letter threatening to turn the account over to a collection agency if not paid immediately.
I called teh number on teh bill and left a message. The call was not returned. I have tried ot call several times today, again the only option was to leave a message.
Since my insurance has not been contacted about thsi for such a long time we are quickly approaching the limit for them to file a claim with my insurance.
Someone from their office to contact me and or my insurance and file thsi appropriately instead of threatening collections as their fiorst contact.
Mr. ****** had services by AAC and we were presented Aetna insurance as his insurance carrier. Upon billing Aetna, the claim was denied as Mr. ****** not being one of their insureds. A statement was mailed to Mr. ****** on January 20, 2015. Due to no response from Mr. ****** from the statement, a demand letter was sent on February 20, 2015. On February 23, 2015, a call was made to Mr. ****** at 806.322.2741 and a voicemail left requesting a return call. On March 3, 2015, another call was made to Mr. ****** at 806.322.2741. Upon his answering this call, Mr. ****** provided us with updated insurance information. His claim was filed immediately and on March 19, 2015, his claim was processed by his insurance. There was no additional financial responsibility by Mr. ****** after his insurance processed his claim. An itemized statement was sent to Mr. ****** on March 27, 2015 showing a $0 balance. To our knowledge, this matter has been resolved.
(The consumer indicated he/she DID NOT accept the response from the business.)
While the claim has been submitted and processed by my insurance there are several factual discrepencies in their statement.
First, I have never had Aetna Insurance and never provided them with information for Aetna Insurance. It was obvious from talking with them on the phone - after my 4th attempt to call them and leaving VM for them to call me, this complaint, and calling the hospital and requesting that they intercede on my behalf with them - that they had used another ***** ********** insurance information instead of mine.
Second, before recieving the letter threatening to turn this over to a collection agency I had recieved NO contact from them. They also confirmed this on the phone and told me the collection letter was sent in error and was just supposed to advise me that the insurance had denied the claim.
Third, as of this date I have recieved no statement showing a 0 balance or any other follow up communication from them.
Finally, I believe in the course of my call with them they did give me inofrmation for the other ***** ****** involved that is at least a violation of Privacy Act if not HIPA.