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Consumer Complaints

This Business is not BBB Accredited

Muzak Business Music

Phone: (806) 374-7000Fax: (806) 374-7755

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
07/11/2014Problems with Product / Service | Read Complaint Details
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Complaint
We sent by mistake a check for $3,074 to this company. Repeated phone calls have not produced any results.
I am the Controller for the Ohkay Casino Resort (a tribal casino owned by the ***** ******* ******** On February 17, 2014 we cut a check to this company for $3,074.00. We have (2) vendors in our A/P system by this name and the check was sent to the wrong vendor (after the actual vendor in Nashville, TN brought it to our attention a few weeks ago). I retrieved a copy of the canceled check from our bank and sent a copy to Amber at the location in Amarillo asking for a refund. Amber referred me to ******* (whom I have left messages with twice now and have not received a call from her). I'm not sure if they are dodging my calls, but maybe a letter from your organization may help?

Desired Settlement
I just want our $3,074.00 refunded.

Business Response
Customer was refunded $3,074.00 on 06/12/14 by check.

07/29/2014Problems with Product / Service | Read Complaint Details
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Complaint
Unable to get contract. They wont return phone calls or voicemail messages. Been trying for two weeks now.
This company is an independent provider for Muzak. Musak uses them for services for two of our locations. This company holds our contract and will not provide me with copies of them (Muzak doesn't have them). I have called 8 times over the past two weeks. Ive spoken with ***** who then puts me into ******** voicemail. ******** wont return a single a call. Now when I call the business they are rude and just keep transferring me to random voicemails. I want to cancel my services effective immediately but without the contract and the account number I am unable to do so.

Desired Settlement
Services cancelled immediately

Business Response
*** ********* was provided a copy of the contract between on June 11, 2014, by email and she sent an email "thank you" on the same date acknowledging receipt. The agreement may be cancelled on 01/15/2018, if we are provided notice as per the contract terms which were explained to her in detail.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no receipt of "the contract terms which were explained to her in detail." This did not occur.

Furthermore, Certified mail termination letters were sent to the business and the business refused to accept them.

Industry Comparison| Chart

Music & Messaging Services, Telephone Communications

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.