Complaint Installation of watering system that does not work properly causing installed turf to die. Failure to respond to phone calls requesting repairs. Aug 5, Texas Premier Landscaping agreed to install a ground watering system and associated work. The system was installed, it does not work properly and the turf we also paid them for to install is dying. They refuse to answer our repeated phone calls requesting repairs. They said their work was guaranteed. We are now having to hand-water our yard due to the watering system not working and some of the turf has died as well. We are most displeased with the fact that you cannot reach them now that the work is completed and they've been paid. We really want the system to be repaired so that it functions.
Desired Settlement We would like the business to respond professionally by backing up their guarantee that the system would work and the turf would take and to repair the system so that it is doing the job it was designed to do and that we paid for. We would like for them to look at the turf that is dying out and replace it where needed since their watering system isn't working.
Business Response 08/19/16 we were scheduled to go back and make adjustments, it started storming. We then were there that following Monday, but this complaint was submitted already. After our meeting with this customer 8/22/16 all systems are properly running and customer is satisfied.
Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) The business' response "8/19/16 we were scheduled to go back and make adjustments, it started storming"...IS NOT FACTUAL. They were never scheduled to return because they would not even return our phone calls and voice mail messages left. Nonetheless, they DID EVENTUALLY return -----only after they received our complaint through BBB----and the repairs were finally made.
Complaint I entered into an agreement with this company to landscape my yard. I chose this company because the owner Mr. ********* seemed knowledgable and interested in my business. The finished product is poor quality and workmanship. Went I attempted to report this to him he refused to return my phone calls. When he did come to inspect my concerns he seemed uninterested in correcting the problems Product_Or_Service: Sod
Desired Settlement Correct the poor quality of sod work and replace the areas of concern and finish what was agreed upon
Business Response ****, the client tried several times to call me on a Sunday. I do not do business on Sunday and so I responded to her and met her at her home the next day, Monday. She expressed concern that she could see the lines in the Sod. I explained that that was completely normal and there was nothing I could do about that and in time the sod grows together. I reminded her that to grow grass takes time. She then had a family member of hers confront me. He stated he was a "Contractor" and then threatened me with violence if I didn't fix his families yard. I reminded them the the lines of the sod were normal and that nothing needed to be fixed but just need time to grow together. I ended up leaving the scene as I didn't want to get into and escalated argument. Her concerns were address in a timely manner, and in all honestly were simply rediculous as sod can be seen for sometime until it grows together. They was nothing I could do to make that happen any quicker.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in The Texas Panhandle. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.