Complaint Customer has not paid for purchases made in our store from August 2013. Customer owes three (3) invoices.
InvXXXXXX dated 8/9/13 in the amount of $153.52 InvXXXXXX dated 8/19/13 in the amount of $33.31 InvXXXXXX dated 8/24/13 in the amount of $236.79 Total amount due is $423.62
We have contacted the customer on numerous occasions with no response. These are the times that we contacted them - 10/15/13, 11/15/13, 12/13/13, 1/16/14, 1/31/14, 2/13/14, 2/18/14, 2/24/14. We spoke with ******** ******** and she would tell us that she would get it authorized to pay. As of today, 3/5/14 we do not have payment.
Our policy states that payment must be made within 30 days for all of our charge customers.
We feel that we have given this customer ample time to pay these invoices.
Desired Settlement We want the $423.62 paid in full.
Business Response Amount will be paid in full.
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) As of today, March 24, 2014 we have not received payment. We will not be satisfied until the bill is paid in full. We need a date when they intend to pay the bill.
Final Business Response We have Mailed Check # **** Dt 4/14/14 For $ 423.62 t0 day and also inform **** by phone
Complaint I stayed at the Clarion Hotel in Amarillo, TX from 6/29/14 - 7/1/14 reservation number XXXXXXXXX and was double charged $231.15. I have contacted the hotel directly several times and was leaving messages for the manager since he was never available. No one ever called back. I also contacted Choice Hotels Customer Relations regarding this issue. I emailed them copy of my credit card statement and called couple of times to follow up and they are unable to resolve this issue because the hotel is a franchise. I'm asking hotel to give me refund in the amount of $231.15.Your help is greatly appreciated.Thank you ***** *********
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in The Texas Panhandle. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
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