Business ProfileforMontoya Custom Homes, Inc.

We had a custom home built by Montoya Custom Homes that we closed on in March 2021. We had 1 year to get "punch list" items completed. During this year, we tried multiple times and methods of communication with Mr. *******. He usually does not answer his phone, the voice mail is full and text messages are rarely acknowledged. I also left a message on his business website. I tried multiple times to get in touch to complete the "list". I sent text messages 3-14-22, 3-22-22 & 3-28-22 before he responded. He asked if we could meet on 3-25-22. I told him I had all afternoon open. No reply, no show. I sent a message on Monday, 4-4-22 to share my disappointment. He agreed to meet at 2:30, 4-6-22. He arrived promptly at promised time & date. We gave him another handwritten list of needed repairs and assured us he would have all of his tradesmen come the following Wednesday (4-13) and the painter would be last or perhaps the following day. I sent a text on Tuesday saying we were looking forward to the workers coming the following day and to ask if the plan was still in place. No reply. April 13, no workers, no contact. Texted on 4-13, 4-14 and on 4-15-22 I sent a text outlining the disappointment. I told him we were unhappy customers. To this day, Baltazar ******* has not contacted us. It has now been more than a month since he defaulted on his promise to get his subs to complete our punch list. We are so disappointed and frankly embarrassed that we have a new, custom home that has obvious flaws and incomplete work. It is as if Mr. ******* has disappeared from Amarillo. We have been more than patient, considering supply issues, Covid, etc. It is disheartening to try and do business with someone that is not invested enough in the outcome of promises made to complete the job. I don't believe we have been demanding or hard to work with. We just want what we paid for to be completed with care and pride of workmanship.