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JBT Sustainable Ag

Phone: (806) 231-1511

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
04/08/2015Delivery Issues | Read Complaint Details
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Complaint
Paid Jbt sustainable ag $450 in January, 2014 for a farm share, that was to delivery 10 pounds of food for the approximate 18 week growing season of 2014. We only received 4-5 lbs for 3 weeks.

Desired Settlement
I would think a refund of $300 would be more than fair.

Business Response
I have tried to give my CSA Customers several options for either partial refunds or the choice to continue when I can next grow product. I offered 10 weeks of produce however many of my customers either did not pick it up or did not respond to my attempts to contact them, bellow are the two main emails concerning the end of the season for the CSA and their options:
The first was sent Aug 30
Hi all

I apologize that I have been kind of difficult to reach. Over the past two months I have been a bit ill and within the past two weeks it has really come to a climax leaving me tired. I am going to get scoped on Wednesday so hopefully we can figure out what is going on. Combined with that my squash and green bean production have severely slowed this week. As those plant get mature that tends to happen. Given that the crates maybe a bit light again until I can get the fall crops to cooperate.
With all this in mind I have decided that since this is my first year I am going to offer the choice of either partial refunds after the first freeze or a free continuation with the option to receive produce from the greenhouse after it gets up and going. I do apologize that it has been a bit rough with it being my first year to do this it has had a learning curve to it. I do appreciate yalls understanding and cooperation. If you have any questions just let me know.

Thanks

The second was sent Sept 13
Hello all,

I do dearly apologize for being so out of it. The past month and a half have not been very easy between the random weather this year and my health issues I have had a hard time delivering. Luckily as far as my health goes I had my gallbladder taken out this past Thursday and it already seems to have made a major improvement even with having to recover from the surgery. Given that I have spoken with some of yall about the options for your CSA shares. Keep in mind that a CSA is a joint risk sharing venture so with the uncooperative weather combined with my health we got creamed this year. This is why I am going to offer the choice of either a partial refund or a continuation for whatever I can produce from the greenhouse this winter as I get it going. Keep in mind if you do choose the greenhouse option it will be a month or more before I can even start to offer from it as I still have to recover fully from my surgery and then I will have to get the plants going. With that said if you do choose a continuation then I will make sure you receive a good return for your patience in conjunction with whatever extra I can offer, eggs, chicken, ect. If you choose to have a partial refund then understand that my finances are limited both because of medical bills and the fact that my garden did not do well thanks to the combination of these factors. That said partial refunds will consist of this:

Full vegetable shares :200$

1/2 Vegetable shares : 100$

I understand that is not what you paid into the CSA but again this is because part of being a member of a CSA is taking on the risk of the year, which was an extremely uncooperative year. I had planned to have spring crops and I did not get any to go until mid summer. If you choose the partial refund it also maybe a month or two before I can get everything paid out. I apologize for any inconvenience this causes but I will do my best to make it up to yall as my customers. If you have any questions or other concerns please contact me directly and I will try to sort it out. thanks,
Justin Trammell

I feel that between both those emails and trying to keep communications open between myself and my customers I did the best I could at trying to remedy this year's difficulties. As stated in the email a CSA share is a joint risk venture with no guarantee and a refund is purely because of my health issues. Before I let my customer purchase a CSA share I would sit them down and explain the risks involved. I do want to do the best I can concerning my customers but this is currently all I can offer. I hope this helps to clear things up as I never set out to trick or misguide any of my Customers. Next year I will be better established and should be able to much improve over this year. If there are any other concerns please feel free to contact me personally at XXX-XXX-XXXX or at **************************

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I emailed Mr. ******** on Sept 12th requesting a refund. He enclosed an email he sent the following day offering one, but I have not received any payment. When can I expect my $200?

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