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Find a Location

Planet Fitness has 1 locations, listed below.

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    Business ProfileforPlanet Fitness

    Fitness Center

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3801 Olsen Blvd Unit 1, Amarillo, TX 79109-3070
    BBB File Opened:
    12/13/2012
    Years in Business:
    13
    Business Started:
    10/25/2010
    Business Started Locally:
    10/25/2010
    Type of Entity:
    Partnership
    Alternate Business Name
    • PFAMA
    • United PF JLM, LLC
    Business Management
    • Jae Moore, District Manager
    • Ms. Scotti De La O, Location Manager
    Contact Information

    Principal

    • Jae Moore, District Manager

    Customer Contact

    • Mallory Frick, Owner
    • Jae Moore, District Manager
    • Ms. Scotti De La O, Location Manager

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/07/2022

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I understand, that each particular gym has its own ownership. I began my membership at the beginning of april 1st 2022, member number XXXXXXXXXX, shortly after joining this particular gym, I began having a situation of a bully man, whom in about 6 occasions, up until a week ago, I had to call the police and file a Harassment report, providing the License plate number of the person, whom would walk near me, while working out in the Gym , and call me(quote) Homosexual, Queer, You make me feel uncomfortable" (end quote)..This Hispanic guy, with the appearance of an Xconvict, whom wears heavy gold chains, with Ak47 symbols on his necklaces and clothing type of a thug(loose clothing) heavy tatoos...About a month ago, i reported his name calling to One of the workers of this Gym, whom addressed the issue and the "bully guy' apologized to me..I have a police report, from 2 weeks ago or so..when after once again, bein called the above names, I made a police call, to document such activity and have records of his constant, word name calling.. Today, I decided to get out of this negative environment, at the gym and cancelled my gym membership. I am wanting reimbursement for the Initial fees I paid , plus the monthly dues that where scheduled to be taken out of my credit card...The Gym, staff may say that I have a free membership, which is almost accurate. Due to the fact that I provided my insurance information, Just yesterday, July 5th, 2022. and my free membership, would have been scheduled to take place until August, 2022
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Amarillo

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