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Cornerstone Electric

Phone: (806) 676-1758

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
09/01/2015Advertising / Sales Issues | Read Complaint Details
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Complaint
Charged me while on phone to another customer. Also cam to e in wall socket, but failed to bring socket with him and charged me for the time to go get it. Also, several sort calls to other customers that slowed down my work.
Product_Or_Service: electrical work
Order_Number: n/a
Account_Number: n/a

Desired Settlement
pay back the over charge

Business Response
Total time on the job was 2.5 hours. Customer was charged for 2 hours. I did receive several phone calls due to owning a business. Customer was not charged the time I had to spend on the phone. Customer complained I did not bring all material to the job prior to arriving. This is not customary due to all the unknown parts and material that may be needed to complete the job. I installed a new light fixture and installed a new receptacle. I did not bring a new receptacle or material with me because it saves time and money for me and the customer to make one trip to get material, rather than guess and have to make several trips that will end up costing the customer more money. I did not know before I got there what color of receptacle was needed or if there was a special wall plate or etc. I charged $70 an hour plus material. That is comparable with other LICENSED AND INSURED electrical contractors in Amarillo. The averaged rate for electrical contractors is $65 to $80 an hour. Customer compared price to a painter he had just hired. I have to be licensed and insured unlike a painter. That makes my prices hire than most painters.

Industry Comparison| Chart

Electricians

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.