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Eric Caple Contractors Plus

Phone: (806) 471-7529

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
10/09/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
I hired and paid **** ***** to install a double door going into my back yard from my son's playroom in March 2014, which he guaranteed his work for at least one year. Per his business card, he is licensed (Tx Lic # ZCXXXXXXX), insured, and bonded. This past weekend (Sept. 6th, about six months after the work was completed), I noticed water stains on drapes and a wet smell coming from the playroom. I tried contacting **** multiple times (at least five phone calls, at least five text messages) and only received one call back. He said that he would be available to come out Monday, Sept. 8th, afternoon after 3 pm and he never showed or called. I've tried following up at least twice per day all week with no reply from him. I had another contractor come out and was informed that the prior work was not done correctly as there's no seal/caulk beneath the door frame, so water (and anything else) can easily come into my home from the exterior. I'll have to have the door completely removed and remounted into the wall, as well as replace the flooring in the playroom.
Product_Or_Service: Contractor work ; double door installation

Desired Settlement
As the first service was sub-standard, I do not feel comfortable with any additional work from this contractor, so I'll need to hire another contractor. However, I would like a partial refund from my March 2014 service, as well as payment towards the replacement flooring. I paid $800 total in March for the door installation as well as exterior caulk around my house. I'd like $600 refunded from that purchase, and need $750 towards flooring for the playroom, for $1,350 total.

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Construction & Remodeling Services

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.