BBB Logo

Better Business Bureau ®
Start With Trust®
In Alaska, Oregon & Western Washington
Dispute Resolution Rules and Brochures

Better Business Bureau uses different procedures and rules to resolve disputes on behalf of customers and businesses. 

The Commonsense Alternative walks consumers through the basic dispute resolution options and procedures.  

Rules of Mediation brochure explains the mediation process and the roles of the parties and mediator(s).  

Rules of Arbitration (Conditionally Binding) explores the arbitration process and special considerations when customers are not legally bound to abide by the arbitrators' decisions.  

Rules of Arbitration (Post-Dispute) covers the arbitration process and important considerations for both parties to review before opting to submit a dispute to an arbitrator for final resolution. Rules introduced Sept. 1, 2010.

Rules of Arbitration (Binding) for Pre-Dispute arbitration reviews the arbitration process, including information about the commitment both parties have made to resolve the dispute in arbitration. Introduced Sept. 1, 2010.