Anchorage-based B&B RV Rental LLC has earned itself an “F” rating with Better Business Bureau serving Alaska, Oregon and Western Washington after it failed to respond to more than 20 complaints within the last three years.
B&B RV Rental LLC leases and rents recreational vehicles, campers and motor homes to vacationers in Alaska. Customers allege the business fails to honor rental agreements, falsely advertises damaged and unsafe RVs as new models and does not deliver on its promises to refund money.
“This company has cost us thousands of dollars in rental fees,” one customer wrote to BBB. “We had to call and scramble to find replacement motorhomes which cost us an additional $8000.00.”
Another customer wrote, “With no refund from this company our trip of a lifetime has been turned into a nightmare of a lifetime.”
BBB recognized a pattern of complaints in June 2014, but the company refused to address the problems. BBB is concerned about the nature of these complaints and reminds consumers to thoroughly research companies at bbb.org before making purchases or paying for services.
ABOUT BBB: For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. BBB Northwest serves more than 14 million consumers in Alaska, Washington, Idaho, Oregon, Montana and Western Wyoming.