Anchorage-based B&B RV Rental LLC has earned itself an “F” rating with Better Business Bureau serving Alaska, Oregon and Western Washington after it failed to respond to more than 20 complaints within the last three years.
B&B RV Rental LLC leases and rents recreational vehicles, campers and motor homes to vacationers in Alaska. Customers allege the business fails to honor rental agreements, falsely advertises damaged and unsafe RVs as new models and does not deliver on its promises to refund money.
“This company has cost us thousands of dollars in rental fees,” one customer wrote to BBB. “We had to call and scramble to find replacement motorhomes which cost us an additional $8000.00.”
Another customer wrote, “With no refund from this company our trip of a lifetime has been turned into a nightmare of a lifetime.”
BBB recognized a pattern of complaints in June 2014, but the company refused to address the problems. BBB is concerned about the nature of these complaints and reminds consumers to thoroughly research companies at bbb.org before making purchases or paying for services.
ABOUT BBB: For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. BBB serving Alaska, Oregon and Western Washington, founded in 1918 and serving more than 9 million consumers, is one of 112 local, independent BBBs across North America. In 2014, people turned to BBB serving Alaska, Oregon and Western Washington more than 5 million times for BBB Business Reviews on more than 264,000 local businesses and for Charity Reports on more than 1,200 local charities, all available for free at akorww.bbb.org.