Anchorage-based B&B RV Rental LLC has earned itself an “F” rating with Better Business Bureau serving Alaska, Oregon and Western Washington after it failed to respond to more than 20 complaints within the last three years.
B&B RV Rental LLC leases and rents recreational vehicles, campers and motor homes to vacationers in Alaska. Customers allege the business fails to honor rental agreements, falsely advertises damaged and unsafe RVs as new models and does not deliver on its promises to refund money.
“This company has cost us thousands of dollars in rental fees,” one customer wrote to BBB. “We had to call and scramble to find replacement motorhomes which cost us an additional $8000.00.”
Another customer wrote, “With no refund from this company our trip of a lifetime has been turned into a nightmare of a lifetime.”
BBB recognized a pattern of complaints in June 2014, but the company refused to address the problems. BBB is concerned about the nature of these complaints and reminds consumers to thoroughly research companies at bbb.org before making purchases or paying for services.
Better Business Bureau serving Alaska, Oregon and Western Washington is one of 113 in North America and the largest BBB by geographical service area. BBB is a neutral not-for-profit public reporting agency committed to trust in the marketplace. For more information on ethical business standards and BBB Accreditation, or to access free BBB Business Reviews, Charity Reviews, scam alerts or find local event information, contact BBB or visit bbb.org.