BBB Logo

Better Business Bureau ®
Start With Trust®
Alaska, Oregon & Western Washington
Don't Let Scammers Get the Upper Hand This Mother's Day
BBB Warns Consumers to be Extra Cautious When Treating Moms
May 08, 2014

Whether it’s a beautiful bouquet or a box of chocolates, sons and daughters are expected to pay big this Mother’s Day. According to the National Retail Federation, consumers plan to spend more than $160 each on gifts for mothers and wives leading up to the 2014 occasion. But Better Business Bureau warns that if consumers aren’t careful, those purchases could leave moms with wilted feelings.

“Consumers need to take extra precautions before placing orders, especially online,” says Tyler Andrew, CEO of BBB serving Alaska, Oregon and Western Washington. “Whether it’s flowers, e-cards or vouchers received in the mail, it’s important to always read the fine print and check with BBB.”

  • Research first. Check out BBB Business Reviews to see complaint histories and read customer reviews. When buying online, carefully analyze the terms and conditions to understand post-purchase options.
  • Validate contact information. Confirm phone numbers and addresses before making purchases to ensure that potential problems can be managed.
  • Ask about guarantees. Request written receipts for orders and ask about refund policies in case deliveries are late, arrive damaged or never arrive at all.
  • Verify security. When shopping online use reputable secure websites and never enter personal information in pop-up screens. Pay with credit cards when possible, which offer additional securities.
  • Confirm shipping and delivery deadlines. Check with the florists, retailers and websites to be certain that gifts arrive on time. Clearly specify delivery dates and ask for guarantees. Remember, last-minute or overnight shipping will be costly; consider scheduling deliveries for a day or two before major holidays.

Mother’s Day is a great opportunity to get out and shop local; support the community by shopping at neighborhood florists and other business. In-person visits will eliminate confusion and guarantee the quality of the products. To find local accredited businesses this Mother’s Day visit bbb.org.

Better Business Bureau serving Alaska, Oregon and Western Washington is one of 113 in North America and the largest BBB by geographical service area. BBB is a neutral not-for-profit public reporting agency committed to trust in the marketplace. For more information on ethical business standards and BBB Accreditation, or to access free BBB Business Reviews, Charity Reviews, scam alerts or find local event information, contact BBB or visit bbb.org.