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Better Business Bureau ®
Start With Trust®
Alaska, Oregon & Western Washington
To Store, or Not to Store
Don’t Get Boxed Into a Bad Storage Situation
June 13, 2012

Consumers considering storage space should avoid companies hoarding too much baggage. Within the past three years—Better Business Bureau’s standard reporting period—BBB serving Alaska, Oregon and Western Washington has received 61 complaints on “storage units – household & commercial.”

According to the Self Storage Association, there are more than 50,000 storage facilities in the United States and 90 percent are run by small business entrepreneurs who operate only one location; additionally, nearly one in ten American households rents a storage unit.

“Renting extra storage space is a great way to keep important belongings that don’t fit in basements or garages,” says Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington. “But trust is critical when possessions are at stake.”

BBB offers advice for those considering storage services:

Lock down reliable companies. Thoroughly research storage businesses before signing contracts: check out BBB Business Reviews on; visit locations to ensure proper security; obtain written estimates for comparisons; and verify 24-hour contact information.
Secure details. Carefully examine contracts to determine:

  • Costs: Consider packing, transport, electricity or pest-control fees. Always make payments on time and monitor monthly statements to avoid inadvertently abandoning units, which may be at risk for auctions.
  • Duration: Make sure to understand deadlines and early termination costs.
  • Units: Think about needs, such as climate-control, space and accessibility.

Insure possessions. Many homeowners’ policies include storage insurance; check with providers and consider purchasing additional coverage for important belongings.

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Better Business Bureau serving Alaska, Oregon and Western Washington is one of 113 in North America and the largest BBB by geographical service area. BBB is a neutral not-for-profit public reporting agency committed to trust in the marketplace. For more information on ethical business standards and BBB Accreditation, or to access free BBB Business Reviews, Charity Reviews, scam alerts or find local event information, contact BBB or visit