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Better Business Bureau ®
Start With Trust®
Alaska, Oregon & Western Washington
Ticket Broker Ticks Off Bookers
August 09, 2012

Event-goers allege to Better Business Bureau that online ticket broker SongTicketing.com has misleading sales practices, excessive fees, inaccurate data and delivery issues.

Multiple consumers believe they are purchasing tickets directly from venues or well-known ticket brokers, but later discover that they are actually purchasing from SongTicketing.com of Newcastle, Wash. Some complainants tell BBB that tickets:

• Are substantially marked-up.
• Include exorbitant fees—usually for shipping or processing.
• Show the wrong seats or sections.
• Feature incorrect names or other customers’ names.
• Never arrive or are missing from will-call.

Those hit with show cancellations claim that getting refunds can be challenging.

BBB serving Alaska, Oregon and Western Washington gives the company an “F” rating for failing to respond to 41 of 76 complaints.

Don’t sit right away. Be wary of limited supply claims. Comparison shop for availability and fair market rates. View seating charts to avoid non-existent or pre-sold seats.
Don’t get ticked off. Carefully review policies, terms and conditions before buying—particularly on show cancellations and refunds. Check contact pages for full details and call before making purchases. Look out for site security and last-minute fees on check-out screens.
Don’t go broke with bad brokers. Avoid sellers that only accept cash or money-transfers. Credit cards make it easier to contest fraudulent charges.

Check out sellers, get advice, and file complaints with BBB at bbb.org and the National Association of Ticket Brokers at narb.org.