BBB's Commitment to Security
BBB encrypts billing information wherever requested online. Personal information is accessible only by staff and volunteers designated to handle complaints or requests. All BBB agents and contractors with access to personal information are also bound to adhere to this policy as part of their contract with BBB.
Personal Information that BBB May Collect
BBB collects the following types of personal information: Names, postal and email addresses, phone and facsimile numbers, billing information, and complaint and inquiry information. BBB may also collect business information from sole proprietorships that apply for accreditation or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity.
BBB does not collect or maintain information from those actually known to be under the age of 13, and no part of BBB's website is structured to attract anyone under the age of 13.
How BBB May Use Personal Information
Unless you consent, BBB will use your personal information for the purpose for which it was submitted such as to reply to inquiries, handle your complaints, process billing and business requests related to BBB program participation. BBB will use such information to provide operational notices and in program recordkeeping as well as to conduct research on industry marketplace practices. BBB's research may lead to the publication of aggregate demographic data but will not result in the reporting or publication of any personal information. At certain points where personal information is collected on BBB's site, there may be a box where you may indicate you would like to be on a list to receive information about other BBB programs and services and about ways to support BBB and the BBB Foundation. At any time you can add or remove your name from the mailing list by contacting email@example.com.
How Your Information May Be Shared
In order to process and report complaints against businesses, BBB will transfer complaints received to the respective companies. It is also possible that a complaint, request or inquiry will be more appropriately handled by another BBB, in which case the request or inquiry will be transferred to the proper BBB. By completing a complaint form or sending a request or inquiry, you are allowing BBB to forward your information to the proper business and also to the proper BBB, if necessary. Consumer inquiries may be forwarded by email, and consumers should recognize that this method of transmission may not be secure. BBB may also share your personal information with the Council of Better Business Bureaus (CBBB) for CBBB to research industry marketplace practices. Just as in any research this BBB may do, CBBB research will not result in the reporting or publication of any personal information. BBB never sells or rents personal information.
The text of complaints and any responses from the companies will be publicly posted on the BBB website—BBB reserves the right to not post in accordance with BBB policy. BBB may edit complaints or responses to protect privacy rights and to remove inappropriate language before posting text to BBB's website.
BBB Will Release Personal Information Under the Following Circumstances
Help BBB Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personal information BBB may have on file, please email BBB with the new information or your review request at firstname.lastname@example.org. Please let BBB know the department or program that led to your submission of personal information so that it may be efficiently located.
Computer Tracking and Cookies
BBB's website is not set up to collect or distribute personal information not entered by its visitors. BBB's site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to the site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. BBB uses non-identifying cookies to provide easier site navigation and access to forms. You can still use BBB site if your browser is set to reject cookies. BBB's cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.