Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Twisted LLC

Phone: (503) 922-1150 Fax: (503) 488-5540 2310 NE Broadway St, Portland, OR 97232

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers retail knitting and craft supplies, classes, and tea.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Twisted LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Twisted LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Twisted LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 15, 2008 Business started: 03/01/2007 in OR Business started locally: 03/01/2007 Business incorporated 03/05/2007 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Emily Williams, Member
Contact Information
Principal: Ms. Emily Williams, Member
Business Category

Yarn - Retail Coffee & Tea Craft Instruction Craft Supplies Knitting Instruction

Products & Services

Twisted LLC sells the following brand(s): Berroco, Blue Moon Fiber Arts, Brown Sheep Company, Hazel Knits, Knitted Wit, Lang Yarns, Madelinetosh, Malabrigo, Quince & Co

Twisted LLC offers the following product(s): Crochet Hooks, Knitting & Crochet Classes, Knitting & Crochet Notions, Knitting & Crochet Patterns, Knitting Needles, Needle Felting Supplies, Roving, Spinning Supplies, Spinning Wheels, Weaving Looms, Yarn

Method(s) of Payment
Visa, Mastercard, Discover, American Express.
Refund and Exchange Policy

No returns on clearance items, books, patterns, magazines, needles, hooks, wound yarn or used / opened items. Other items in new condition may be exchanged for store credit only within 60 days with a receipt. The returns policy is posted by each register and is printed on every receipt. The reason for our policy is to make sure everyone is buying the highest quality new product (i.e. not used). Customers may also “test drive” needles in store if they aren’t sure they will like that particular brand/style.

Classes: Students who cancel at least a full week before the class starts will receive store credit for their payment. Students who cancel less than a week before the class (or who no-show) will not receive a refund or substitution.

Alternate Business Names
Twisted Yarn Shop

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.