BBB Business Review

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This Business is not BBB accredited

JELD-WEN Inc

Additional Locations

Phone: (541) 850-2618 Fax: (541) 880-5956 View Additional Phone Numbers 3250 Lakeport Blvd, Klamath Falls, OR 97601 http://www.jeld-wen.com


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Description

JELD-WEN inc is primarily in the business of manufacturing, distributing and selling windows, doors and millwork used in residential and commercial building construction.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for JELD-WEN Inc include:

  • 3 complaint(s) filed against business that were not resolved

Factors that raised the rating for JELD-WEN Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 58 complaint(s) filed against business


Customer Complaints Summary Read complaint details

58 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 22
Problems with Product/Service 33
Total Closed Complaints 58

Customer Reviews Summary Read customer reviews

1 Customer Review on JELD-WEN Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 24, 2006 Business started: 09/30/1960 Business started locally: 09/30/1960
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Jeld-Wen Legal Department Mr. P Orsino, President
Contact Information
Customer Contact: JELD-WEN Legal Department
Principal: Jeld-Wen Legal Department
Principal: Mr. P Orsino, President
Business Category

Windows Windows Management Consultants Windows - Installation & Service Millwork Manufacturers & Producers Doors General Merchandise - Retail

Alternate Business Names
JELD-WEN 1031 JELD-WEN Door Replacement Systems Jeld-Wen Inc JELD-WEN Windows & Doors Jeld-Wen, Inc Possi Window Manufacturer The Design Center featuring JELD-WEN Windows & Doors

Customer Review Rating plus BBB Rating Summary

JELD-WEN Inc has received 4.11 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.