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BBB Business Review

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BBB Accredited Business since

Access Windows & Glass LLC

Phone: (253) 770-8787 Fax: (253) 770-8788 3423 Chapel St S, Lakewood, WA 98499 View Additional Email Addresses http://www.accesswindowsandglass.com


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Description

This company offers glass services (NO AUTO GLASS), providing repair/replacement, insulated glass units, fogged glass replacement, shower enclosures, custom cut to size glass, mirrors with polished and beveled edges, tempered and laminated safety glass, solar & safety films and tints, glass railing, skylights, window energy upgrades, window replacements, door repair and replacement, skylight repair or replacements, commercial storefronts-new-repair-replacements, 24 hour emergency service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Access Windows & Glass LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Access Windows & Glass LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Access Windows & Glass LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 24, 2004 Business started: 06/01/2004 in WA Business started locally: 06/01/2004 Business incorporated 06/07/2004 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael Smith, President Ms. Leah Akutagawa-Fu, Office Manager Mr. Martin Koski, Vice President
Contact Information
Customer Contact: Mr. Kevin Pearson, Residential Sales
Principal: Mr. Michael Smith, President
Business Category

Windows - Installation & Service Doors Shower Doors & Enclosures Windows Glass - Plate and Window Glass - Repair

Products & Services

Access Windows & Glass LLC sells the following brand(s): Milgard WIndows, Comfort Design Incorporated, Cascade WIndows, Agalite shower enclosures, Holcam shower enclosures, Alumax shower enclosures, ThermaTru, Codel entry systems, Pet door, Kawneer, Crystalite,

Access Windows & Glass LLC offers the following product(s): Windows, doors-commercial and residential, shower enclosures, skylights, glass rail systems, mirrors, polished and beveled edges, table tops, films and tints for solar control and safety, tempered and laminated safety glass, energy upgrades

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Method(s) of Payment
Cash, Checks, All major credit cards.
Refund and Exchange Policy
If we've ordered it, built it, or installed it incorrectly, we'll fix it to your satisfaction-Guaranteed!
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.