BBB Accredited Business since
Phone: (425) 806-6044 Fax: (360) 658-7050 PO Box 2978, Arlington, WA 98223
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This company offers residential and commercial stair lift and wheelchair lift installation and maintenance services.
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A BBB Accredited Business since
BBB has determined that Advantage Elevator/Accessibility Systems Corp meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Advantage Elevator/Accessibility Systems Corp include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Marty McKinney, President
Wheel Chair Lifts & Ramps Contractor - Disabled Access Elevators - Testing Services Lifts/Elevators - In Home Elevator Installation
Alternate Business NamesAdvantage Elevator
PO Box 2978
Arlington, WA 98223 (425) 806-6044
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: ***** the company owner, over charged for repairing a chair lift for $1,317 .93. He charged us 7 hours of his travel, hotel & fuel, which were not notified by him to us or agreed by us. The total repair time was 2 1/2 hours. He knowingly sold & installed for us a stair lift that would be eventually stuck by the sand at the switch because we live by the river& ocean. This was the very first time I used it. It went up the stairs but could not go down. He did not explain in detail about the invoice. ****** English was not that good & I was not home to interprete to him so he gave ***** his credit card. If I am home this will never happen. ***** took advantage of **** since we are minorities. English is our second language.
Desired Settlement: billing Adjustment. He came down on a Sunday. I hope he will give people an estimation before the repair, that was our mistake.
Business Response: I tried helping the ***** fix this over the phone.****
Business Response: I don't know why the ***** are making false accusations, I don't know why they keep on saying they're minorities and that I took advantage of them. To assume I sold them a machine that I knew that a switch would get stuck by the sand is ridiculous. They were given all the manuals at the time of installation and also told it is their responsibility to keep the rail clean. This wasn't an easy problem to find. In 9 years of supplying this model of stair lift this is the first time I've encountered this issue. Our billable rate has been the same since I started my company we bill everyone the same rate, regardless of ethnicity. I feel I went above and beyond on this job. I charged them half of what I should have charged them. I contend nobody would have fixed it for less and for some reason the ***** want something for nothing.