Business ProfileforServPlus LLC

It pains me to write this review, but I think it's important for potential customers to know what happed to me so that they can avoid the poor experience I had. I had a backup in my sewage line and it contaminated two bathrooms. One of the bathrooms was a 1/2 bath connected to a larger laundry room with uniform, layered tiling throughout the entire space.ServPlus came to clean up, sanitize, and remove contaminated material. They removed all the tile flooring in the 1/2 bath by basically just cutting the layers of tile out - leaving the remaining tile layers exposed in the laundry room portion (about 2/3rds of the space). As a side note, anytime you're in an older house like mine, with old tile, it's critical to do an asbestos test - this is pretty basic stuff. I thought that ServPlus was a professional & knowledgeable company and didn't even think to question that they had done this testing as they were here for many days.Fast forward several weeks in an overall extremely long process, and I finally just got to the point where a reconstruction company was ready to order replacement materials and reconstruct the bathrooms. They asked for the asbestos results of tile and I come to find out that ServPlus never did ANY asbestos testing. Not only that, but when I finally did test for asbestos, I come find out that there was 30% asbestos in the tiles. I'm extremely frustrated and disappointed on many accounts. First - I've been doing laundry in that room for months - where it's moist and dry and I've been breathing in this potentially toxic material since it was completely exposed. Second, now this has further delayed the reconstruction company because now I have to get yet another company in to ***** the asbestos. Third and pretty concerning - when I called ServPlus to ask about the testing I received no apology - they just calmly stated that the guys never bothered to test for asbestos.I did receive a text from someone at ServPlus stating that he wanted to talk about "what happened at my property" and when I returned the text stating I was available (almost a month ago) - I never received a reply. I'm pretty appalled at the lack of accountability and professionalism.