BBB Business Review

BBB Accredited Business since

Mountain Mist

Additional Locations

Phone: (253) 535-6447 Fax: (253) 539-4831 View Additional Phone Numbers PO Box 44427, Tacoma, WA 98448 http://www.mountainmist.com

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Description

This company offers bottled water distribution services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mountain Mist meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mountain Mist include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 9
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

1 Customer Review on Mountain Mist
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: March 08, 1994 Business started: 01/01/1939 in WA Business started locally: 01/01/1939
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Revenue
6500 Linderson Way SW Fl 1, Tumwater WA 98501
http://www.dor.wa.gov
Phone Number: (800) 451-7985
bls@dor.wa.gov

Type of Entity

Corporation

Business Management
Ms. Carly C Broadway, Customer Service Manager Mr. Neil Richardson, President
Contact Information
Principal: Ms. Carly C Broadway, Customer Service Manager
Principal: Mr. Neil Richardson, President
Business Category

Water - Bottled & Bulk Water Filtration & Purification Equipment

Products & Services

Mountain Mist sells the following brand(s): Mountain Mist

Mountain Mist offers the following product(s): 1 Gal Dist, 1 Gal Spring , 1.0L F/C BL , 2.5 Gal Dist, 2.5 Gal Spring, 3 Gal Spring, 5 Gal Distilled, 5 Gal Spring, 500ml F/C BL , Airpot Decanter, Alpine Apple Cider , Bottle Crates, Bottle Storage Rack, Brown Gold Costa Rican, Brown Gold Ethiopian, Brown Gold Peruvian, Brown Gold Variety, Cinnamon Apple Tea, Coffee Variety Pack, Cone Cups, Constant Comment, Cooler Clean Kit, Cranberry Apple Tea, Creamer Packets, Creamer-12oz, Creamer-FrenchVanilla, Crock Purchase, Crock Stand, Crystal Light Lemonade, Crystal Light Raspberry Ice, Cup Dispenser Kit, Cup of Coffee, Decaf Glass Pot, Decaf Muir 12oz, Earl Grey Tea, English Teatime, Equal Sweetener, Filters, Flat Bottom Cup , Foam Hot Cup, Folgers 42ct, Folgers Classic Roast, Folgers Decaf 42/.9oz, Folgers Filter Pouch, Forks, Glass Pot, Green Tea, Green Tea Decaf, Grindstone Cafe, Half & Half , Handpump, Hazelnut Creamer, Higgins & Burke Bergamia Grey, Higgins & Burke Lush Berry, Higgins & Burke Tame Dragon, Higgins & Burke Variety, House Blend-Decf, I Love Lemon Tea, Knives, Lemon Green Tea, Lemon Lift Tea, Lids-Hot Cups, Lipton Cup A Soup Beef , Lipton Cup A Soup Chicken, Lipton Tea-Box, Liquid Creamer, Liquid French Vanilla, Liquid Hazelnut, Liquid Irish Cream, Marley Coffee Get Up Stand Up, Marley Coffee Lively Up, Marley Coffee One Love, Marley Coffee Variety, Martinson Caramel Creme, Martinson Columbian Decaf, Martinson Dark Roast, Martinson Donut Shop, Martinson Flavored Variety, Martinson Hazelnut Creme, Martinson Hot Cocoa, Martinson Kona Blend, Martinson Vanilla Cappuccino, Martinson Vanilla Velvet, Martinson Variety, Martinson Wild Cherry DarkChocolate Cocoa, Mint Medley Tea, Motts Cider, Muir Decaf 5lb Drip, Muir Perfec-12oz, Muir Perfection 42/1.25, Muir Perfection 5lbs Bean, Muir Perfection 5lbs Drip, Muir Perfection-Decaf 42ct, Nestle Cocoa, Nestle No Sug, Orange Spice Tea, Paper Hot Cup, Paper Towels, Paradise Bl-12oz, Paradise Blend 42/1.5, Paradise Blend 5lbs Bean, Paradise Blend 5lbs Drip, Rainier Ascent 12oz, Rainier Ascent 31/2oz, Rainier Ascent 5lbs Bean, Rainier Ascent 5lbs Drip, Rainier Ascent-Bean-12oz, Raspberry Royal Tea, Sanitation Fee, Splenda, Spoons, Starbucks Breakfast Blend, Starbucks House, Stash Chai Spice, Stir Straws Q1M, Sugar -20oz, Sugar Packets, Summit Exp 5lb Bean, Summit Exp 5lb Drip, Summit Expos12oz, Summit Exposure 42/1.25, Sunrise Blend 42/1.25, Sunrise Blend 5lbs Bean, Sunrise Blend 5lbs Drip, Sunrise Blnd-12oz, Sunrise-Bean12oz, Sweet-N-Low, Swiss Miss Cocoa, Swiss Miss No Sug, Thermal Dispenser, Urn Filters, Variety Pack - 8 Tea

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
H: Closed
Method(s) of Payment
VISA, MASTERCARD, AMERICAN EXPRESS, CHECK, MONEY ORDER, CASH
Refund and Exchange Policy
We employs a 'no refund policy' on any unused 5-gallon and/or 3-gallon bottles returned; bottles are capped for immediate usage not sealed for storage. These bottles are considered a food item, once delivered they are not eligible for redistribution and must be emptied prior to boarding our trucks for consumer protection.

Water Dispenser and/or coffee brewers are rental item(s) only and are not available for purchase.  Rental is charged monthly and does not imply ownership of unit(s).  Vendor provides routine maintenance on all Mountain Mist rental property on an as requested basis. Customer accepts responsibility for lost, damaged, stolen or unreturned rental items assigned to account(s). Agreement requires no minimum duration of service; customer may cancel at any time with prior notice.  Dispenser rental charges will apply on all rental property until removed from premises.  Security deposits will be refunded on items returned in like condition and charges may apply for rental item(s) returned in unacceptable condition for reuse and/or requiring repair(s).

Customer Review Rating plus BBB Rating Summary

Mountain Mist has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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