BBB Business Review
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers bottled water distribution services.
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A BBB Accredited Business since
BBB has determined that Mountain Mist meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mountain Mist include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 13 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||13|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Carly C Broadway, Customer Service Manager Mr. Neil Richardson, President
Water - Bottled & Bulk Water Filtration & Purification Equipment
Products & Services
Mountain Mist sells the following brand(s): Mountain Mist
Mountain Mist offers the following product(s): 1 Gal Dist, 1 Gal Spring , 1.0L F/C BL , 2.5 Gal Dist, 2.5 Gal Spring, 3 Gal Spring, 5 Gal Distilled, 5 Gal Spring, 500ml F/C BL , Airpot Decanter, Alpine Apple Cider , Bottle Crates, Bottle Storage Rack, Brown Gold Costa Rican, Brown Gold Ethiopian, Brown Gold Peruvian, Brown Gold Variety, Cinnamon Apple Tea, Coffee Variety Pack, Cone Cups, Constant Comment, Cooler Clean Kit, Cranberry Apple Tea, Creamer Packets, Creamer-12oz, Creamer-FrenchVanilla, Crock Purchase, Crock Stand, Crystal Light Lemonade, Crystal Light Raspberry Ice, Cup Dispenser Kit, Cup of Coffee, Decaf Glass Pot, Decaf Muir 12oz, Earl Grey Tea, English Teatime, Equal Sweetener, Filters, Flat Bottom Cup , Foam Hot Cup, Folgers 42ct, Folgers Classic Roast, Folgers Decaf 42/.9oz, Folgers Filter Pouch, Forks, Glass Pot, Green Tea, Green Tea Decaf, Grindstone Cafe, Half & Half , Handpump, Hazelnut Creamer, Higgins & Burke Bergamia Grey, Higgins & Burke Lush Berry, Higgins & Burke Tame Dragon, Higgins & Burke Variety, House Blend-Decf, I Love Lemon Tea, Knives, Lemon Green Tea, Lemon Lift Tea, Lids-Hot Cups, Lipton Cup A Soup Beef , Lipton Cup A Soup Chicken, Lipton Tea-Box, Liquid Creamer, Liquid French Vanilla, Liquid Hazelnut, Liquid Irish Cream, Marley Coffee Get Up Stand Up, Marley Coffee Lively Up, Marley Coffee One Love, Marley Coffee Variety, Martinson Caramel Creme, Martinson Columbian Decaf, Martinson Dark Roast, Martinson Donut Shop, Martinson Flavored Variety, Martinson Hazelnut Creme, Martinson Hot Cocoa, Martinson Kona Blend, Martinson Vanilla Cappuccino, Martinson Vanilla Velvet, Martinson Variety, Martinson Wild Cherry DarkChocolate Cocoa, Mint Medley Tea, Motts Cider, Muir Decaf 5lb Drip, Muir Perfec-12oz, Muir Perfection 42/1.25, Muir Perfection 5lbs Bean, Muir Perfection 5lbs Drip, Muir Perfection-Decaf 42ct, Nestle Cocoa, Nestle No Sug, Orange Spice Tea, Paper Hot Cup, Paper Towels, Paradise Bl-12oz, Paradise Blend 42/1.5, Paradise Blend 5lbs Bean, Paradise Blend 5lbs Drip, Rainier Ascent 12oz, Rainier Ascent 31/2oz, Rainier Ascent 5lbs Bean, Rainier Ascent 5lbs Drip, Rainier Ascent-Bean-12oz, Raspberry Royal Tea, Sanitation Fee, Splenda, Spoons, Starbucks Breakfast Blend, Starbucks House, Stash Chai Spice, Stir Straws Q1M, Sugar -20oz, Sugar Packets, Summit Exp 5lb Bean, Summit Exp 5lb Drip, Summit Expos12oz, Summit Exposure 42/1.25, Sunrise Blend 42/1.25, Sunrise Blend 5lbs Bean, Sunrise Blend 5lbs Drip, Sunrise Blnd-12oz, Sunrise-Bean12oz, Sweet-N-Low, Swiss Miss Cocoa, Swiss Miss No Sug, Thermal Dispenser, Urn Filters, Variety Pack - 8 Tea
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
Method(s) of PaymentVISA, MASTERCARD, AMERICAN EXPRESS, CHECK, MONEY ORDER, CASH
Refund and Exchange PolicyWe employs a 'no refund policy' on any unused 5-gallon and/or 3-gallon bottles returned; bottles are capped for immediate usage not sealed for storage. These bottles are considered a food item, once delivered they are not eligible for redistribution and must be emptied prior to boarding our trucks for consumer protection.
Water Dispenser and/or coffee brewers are rental item(s) only and are not available for purchase. Rental is charged monthly and does not imply ownership of unit(s). Vendor provides routine maintenance on all Mountain Mist rental property on an as requested basis. Customer accepts responsibility for lost, damaged, stolen or unreturned rental items assigned to account(s). Agreement requires no minimum duration of service; customer may cancel at any time with prior notice. Dispenser rental charges will apply on all rental property until removed from premises. Security deposits will be refunded on items returned in like condition and charges may apply for rental item(s) returned in unacceptable condition for reuse and/or requiring repair(s).
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview