BBB Accredited Business since

Just Potent LLC

Phone: (877) 870-2224 Fax: (206) 414-5780 PO Box 5205, Kent, WA 98064

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This company offers vitamin and herb supplement sales.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Just Potent LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Just Potent LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Just Potent LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 25, 2011 Business started: 07/01/2009 Business started locally: 07/01/2009 Business incorporated 01/01/2013 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Olajide Osadare, Member
Contact Information
Principal: Mr. Olajide Osadare, Member
Business Category

Vitamins & Food Supplements Internet Shopping

Hours of Operation
Monday - Friday 10am - 6pm
Refund and Exchange Policy
Refund if returned unopened within 30 days of purchase.

Additional Locations

  • PO Box 5205

    Kent, WA 98064


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/3/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The product did not work. I finally was able to get an ID# for return product for refund. I returned product on 12-2-2013. I have not rec'd a refund. I have attempted to contact company numerous times and have left messages on the recording. I have never gotten a return call. On the one occassion someone answered the phone, I requested information on the refund, was told to wait a minute and she hung up on me. I think this company is a scam.

Desired Settlement: I would like my refund of 27.99 plus the 5.50 shipping to return the product.

Business Response: Initial Business Response /* (1000, 6, 2014/02/26) */ We're sorry to hear that you had issues getting in touch with a customer service rep. With regards to your return, we are unable to accept returns on opened bottles, but we can make exception in your case. Additionally, we're not responsible for return shipping and therefore cannot issue refund for the cost of returning the item back to us. I have issued a full refund in the amount of $27.99. It should take about 3-5 business days for this to be credited back to your primary payment method. Thank you! Final Consumer Response /* (2000, 8, 2014/02/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept the response since they are refunding my money, however I do question how they guarentee the product to work or they refund the money but they stated in the response they don't accept returns on open bottles. How do you know if it works if you don't open the bottle.I think most people who try to return this product just give up trying to get a response from the company. I think its a backroom set up.If I hadn't contacted the BBB I would still be trying to find someone at their phone number.