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This business is not BBB accredited.

Contour Inc

Phone: (206) 792-5226 Fax: (206) 282-2286 3131 Western Ave Ste 410, Seattle, WA 98121 View Additional Email Addresses http://www.contour.com

! Contour Inc is Believed to Be Out of Business !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 11
Total Closed Complaints 13

Additional Complaint Information

On September 30, 2013, BBB recognized a pattern of complaints from consumers regarding product, warranty and customer service issues. Consumers allege they receive defective products from Contour Inc, and the company advises them to return the products for repair or exchange under warranty. Consumers claim after they have sent the products back to Contour Inc, the company becomes unresponsive to requests for assistance.

On September 30, 2013, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Contour Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 22, 2012 Business started: 01/01/2004 Business started locally: 01/01/2004 Business incorporated 06/20/2007 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Paul Warburg, President Mr. Jeremy Andrus, Director Mr. Steven Moore, Director Mr. Gary Roberts, Director Mr. Greg Seare, Director Mr. Ralph Thoma, Director
Contact Information
Principal: Mr. Paul Warburg, President
Business Category

Video Equipment - Sales & Rentals Internet Shopping Online Retailer Video Equipment - Supplies & Parts

Alternate Business Names
Twenty20 Inc VholdR
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.