Business ProfileforPace Edwards Company by Leer

Purchased the Pace Edwards/Leer "Full Metal Matte Black JackRabbit Tonneau Cover." This is Pace Edwards' top of the line residential cover. It came with 3yr warr.Payed $1,931.34 - 11/04/20, Order2743539.With 2-3 inches of snow the cover was dented and broke away from side-rail. I called for warr. coverage. Rep. wanted pics, I sent them, and a video showing how the it barely was able to moved,(10-12"). He warned me that he may not get back to me in a timely manner since he's the only empl covering issues. I placed numerous calls and voice mesgs(in 1 week period), I finally got a hold of him, and discussed the pics,he requested more pics. I sent more. Again,I eventually got a hold of him (1 wk period). I then pleaded my case regarding the price I payed for their best, heavy duty cover, and also the 3yr. warr. that will expire in 8 mos. from the day I called. Rep. stated they do not cover snow damage, and I had to pay for repairs. I requested a replacement, he denied the req., and stated to call around and let him know what repair shops say, to see if he could help out in any way. I reached out to repair shops and sent pics to my professional repair shop (A&B HITCH and REPAIR), and they replied that they did not think they could repair it. I called Pace Edwards again, same rep. stated in so many words that I had to deal with it. I asked for their recommended shop in my general area that could repair it, he said he did not have a list to help me. After 2wks of back and forth, I requested he elevate to his supervisor. He stated the supervisor would not change his decision, and he would want even more pics. I sent more pics and inssisted he'd elevate. He said he would elevate it to his supv.After several more attempts in a 2 wk period to contact the rep. for a total of 4wks from initial call, I was able reach him. His responce to my call was that his supv. denied my req. They should work on customer service, to include honoring a fair and respectable product warr.*************************************************************************************************