BBB Accredited Business since

Williams Tree & Stump Removal LLC

Phone: (253) 229-4119 Fax: (253) 851-3338 PO Box 674, Gig Harbor, WA 98335 http://www.williamstreeandstump.com View Additional Web Addresses


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Description

This company offers tree removal and stump grinding services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Williams Tree & Stump Removal LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Williams Tree & Stump Removal LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Williams Tree & Stump Removal LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 14, 2009 Business started: 04/01/2008 Business started locally: 04/01/2008
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mike Williams, Member
Contact Information
Principal: Mr. Mike Williams, Member
Business Category

Tree Service Stump Removal & Grinding

Alternate Business Names
Williams Tree & Stump Removal

Additional Locations

  • PO Box 674

    Gig Harbor, WA 98335

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Failed to complete work as per contract; i.e., for an additional fee of $150.00 was suppose to remove tree branch over driveway. Said he would be back to complete the work, but has never done so.

Desired Settlement: Refund the fee of $150.00 plus tax that has been paid to preform this work.

Business Response: Dear BBB,

A response was mailed to BBB on Dec. 24, 2014.  Here is a copy of the letter:

December 24, 2014

Better Business Bureau

1000 Station Drive Ste 222

DuPont, WA 98327

RE: Case # ******** ***** ***** *******

 

Dear ***** ********,

I received your letter dated December 16, 2014 yesterday for the
first time. I did not receive any mail prior to this from your office and had
no idea there was a complaint submitted to the BBB by ***** *******. He
submitted a complaint to the Attorney General of WA and we responded to that
complaint on Dec. 10, 2014. On December 16, 2014, I received a letter from the
Consumer Protection Division of the Attorney General's Office that this
consumer complaint has been closed.

Attached is my letter of response to *** ********* complaint and a
copy of a refund. We both have a different understanding of the situation. Regardless
of the misunderstanding, we do our best to keep the customer satisfied, so I have
sent a refund per his opinion of the situation.

Sincerely,
**** ********