BBB Business Review

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This business is not BBB accredited.

Vacation Choices LLC

Phone: (360) 918-0662 Fax: (866) 608-2955 View Additional Phone Numbers 120 State Ave NE PMB 1417, Olympia, WA 98501 View Additional Email Addresses http://www.vacationchoices.com View Additional Web Addresses


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Description

This company offers a discount travel club for businesses and consumers.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Vacation Choices LLC include:

  • Failure to respond to 35 complaint(s) filed against business
  • 5 complaint(s) filed against business that were not resolved

Factors that raised the rating for Vacation Choices LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

72 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 32
Billing/Collection Issues 3
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 35
Total Closed Complaints 72

Additional Complaint Information

On March 21, 2013, BBB recognized a pattern of complaints from consumers regarding advertising and sales practice issues. Consumers allege they are contacted by Vacation Choices LLC via promotional material offering a gift if they attend a seminar. Consumers claim when contacting the company to inquire about the gift, complete conditions are not disclosed; consumers claim they attend the seminar and receive a certificate to claim the gift, which requires payment of applicable taxes and fees.

Additionally, consumers allege Vacation Choices LLC's sales representatives use misleading sales practices. Consumers allege at the seminar they are told they will receive travel discounts with their membership. Consumers claim when they later make travel arrangements, they discover their membership is not saving them any money, and making arrangements outside of their membership would be less expensive. Consumers further allege the company offers a discounted membership if the consumer transfers their timeshare deed to the company, and the company promises to cover maintenance fees and taxes. Consumers claim they later discover their timeshare cannot be transferred, but the company is unwilling to refund the membership cost.

BBB has received information from Vacation Choices LLC indicating its promotional materials inform consumers certain restrictions apply; and deposits, shipping and handling, processing fees, taxes, reservation and destination fees are the responsibility of the consumer.

BBB encourages consumers to carefully review all terms and conditions prior to accepting any offers.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Vacation Choices LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 07, 2011 Business started: 02/07/2008 Business started locally: 02/07/2008 Business incorporated 02/07/2008 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Washington Department of Revenue
6500 Linderson Way SW Fl 1, Tumwater WA 98501
http://www.dor.wa.gov
Phone Number: (800) 451-7985
bls@dor.wa.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jonathan Gibbs, Member
Contact Information
Principal: Mr. Jonathan Gibbs, Member
Customer Contact: Ms. Katie Sonn, OLD INFO
Business Category

Travel Clubs

Alternate Business Names
Choice Resort Vacations LLC V C
Additional Information

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Vacation Choices LLC.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.