This Business is not BBB accredited
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This company offers a discount travel club for businesses and consumers.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Vacation Choices LLC include:
- Failure to respond to 32 complaint(s) filed against business
- 5 complaint(s) filed against business that were not resolved
Factors that raised the rating for Vacation Choices LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||42|
|Total Closed Complaints||84|
Additional Complaint Information
On March 21, 2013, BBB recognized a pattern of complaints from consumers regarding advertising and sales practice issues. Consumers allege they are contacted by Vacation Choices LLC via promotional material offering a gift if they attend a seminar. Consumers claim when contacting the company to inquire about the gift, complete conditions are not disclosed; consumers claim they attend the seminar and receive a certificate to claim the gift, which requires payment of applicable taxes and fees.
Additionally, consumers allege Vacation Choices LLC's sales representatives use misleading sales practices. Consumers allege at the seminar they are told they will receive travel discounts with their membership. Consumers claim when they later make travel arrangements, they discover their membership is not saving them any money, and making arrangements outside of their membership would be less expensive. Consumers further allege the company offers a discounted membership if the consumer transfers their timeshare deed to the company, and the company promises to cover maintenance fees and taxes. Consumers claim they later discover their timeshare cannot be transferred, but the company is unwilling to refund the membership cost.
BBB has received information from Vacation Choices LLC indicating its promotional materials inform consumers certain restrictions apply; and deposits, shipping and handling, processing fees, taxes, reservation and destination fees are the responsibility of the consumer.
BBB encourages consumers to carefully review all terms and conditions prior to accepting any offers.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jonathan Gibbs, Member
Alternate Business NamesChoice Resort Vacations LLC V C
BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Vacation Choices LLC.