BBB Accredited Business since 10/1/2000
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2454|
|Total Closed Complaints||3864|
Additional Complaint Information
On April 19, 2012, BBB recognized a pattern of complaints from consumers alleging advertising, billing and refund issues as well as customer service concerns. Consumers allege when booking hotels online through Expedia Inc's Web site, there is a discrepancy between what they receive at check-in versus what was advertised online. Consumers also claim if there is an issue with airline travel arrangements that requires a request for refund, they experience issues with obtaining the funds from the company. Additionally, consumers allege when they call the company, they experience extended hold times and dropped calls, or the company fails to return calls as promised.
Expedia is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints. BBB encourages consumers to read all terms and conditions before purchasing products or services.
Complaint Breakdown by Resolution
View Complaints Summary by Resolution Pie Chart on Expedia Inc Complaint Resolution Pie Chart: Complaints
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