This Business is not BBB accredited
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This company offers travel tours.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Encounter Tours LLC include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Encounter Tours LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Chevy Noratli, Member
Travel Agencies & Bureaus Tourist Information
Hours of Operation9:00am - 6:00pm Monday - Friday
Closed Saturday and Sunday
Refund and Exchange PolicyBalance refund up to 21 days prior to departure.
THIS LOCATION IS NOT BBB ACCREDITED
1132 SE Fir Grove Loop
Hillsboro, OR 97123 (800) 606-0826 (503) 729-9455 (971) 322-3915 Directions
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Additional Phone Numbers
- (800) 606-0826(Phone)
- (971) 322-3915(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We paid this organization to arrange a mother-daughter trip to Greece in 2011. We only just today realized that this organization is a BBB member, and we were outraged to see that it is highly rated. Our experience was so exceptionally bad that we could not in good conscience allow this good rating to persist without comment. 1. Our group included a traveler with physical limitations. We made these limitations and our concerns abundantly and repeatedly clear to the business owner. He assured us that we would be fine, and we trusted his word. Instead, he booked us on several excursions that literally placed this traveler in serious physical danger. 2. The business owner promised that we would have a local contact in Greece, should we need any assistance while we were there. This is a large part of why we choose this agency. Instead, our "local contact" literally hung up on us several times when we called her begging for assistance when we realized that our trip was going terribly wrong. 3. Our itinerary was changed and our hotels downgraded without notice and without reduction in price. 4. After our trip, when we tried to reasonably express our disappointment and concern and requested a partial refund, we were ignored. Ultimately, we were offered an insultingly nominal amount. We explained that the mere $300 he offered did not begin to compensate us for even the aggravation, much less the out-of-pocket costs and work loss dollars, on our part, or the irresponsibility on his. He never responded to us again and never returned a cent of our investment. We will NEVER work with this agency again, and we certainly would never recommend it to anyone. We consider this organization to be unethical and dangerously irresponsible.
Desired Settlement: After we returned from our trip in 2011, we politely requested that this organization refund us 40% of their $4,000 fee. We believed this was fair because based on the hotel rates, cab fares and tour fees we observed in Greece, we estimated that approximately 40% of the $4,000 we paid Encounter Tours was in excess of actual cost. We explained that this would refund us for the services they failed to provide, and begin to compensate us for the wasted time, frustration, anxiety, and danger during our "vacation." At this point, we don't realistically expect to ever hear from Encounter Tours LLC again; we are more concerned with ensuring the safety and well-being of other travelers. If this organization is interested in revisiting the idea of compensating us for wasting precious vacation time, costing us thousands of dollars, and jeopardizing our safety, we would welcome their response. In all honesty, we were so upset by this whole experience, merely re-living the experience for online reviews became overwhelming, so we never did share our experiences publicly. Finding this positive review online, though, is such a shock to our conscience, that we feel obligated to speak up and warn other travelers. Perhaps, now that we have the BBB's assistance, Encounter Tours will finally respond to us responsibly. If not, we are now ready to share our experiences online.
|7/20/2012||Problems with Product/Service|