BBB Accredited Business since
Phone: (503) 667-8242 Fax: (503) 667-2832 2250 NW Birdsdale Ave, Gresham, OR 97030
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This company offers rebuilding and repair of transmissions on smaller vehicles as well as fleet vehicles.
A BBB Accredited Business since
BBB has determined that Trans Medic Transmissions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Trans Medic Transmissions include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Kaare Hunt, President Mrs. Laurie Hunt, Secretary
Transmissions - Automobile
Hours of OperationMonday - Friday 7am - 5pm
Refund and Exchange Policy12 months, 12,000 mile warranty
Alternate Business NamesHunt Enterprises NW Inc
2250 NW Birdsdale Ave
Gresham, OR 97030 (503) 667-8242 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On the 31st of January I placed my SUV with Trans Medic of Gresham for a transmission rebuild. When it was due to be picked up I arrived at their business location and was informed by ***** **** of Trans Medic that while the transmission was rebuilt the vehicle now needed to go to a mechanic, the engine was now not operating properly (it was mis-firing) and because of this the vehicle would destroy the transmission if driven over 35mph. I explained that in mid 2012 my mechanic had rebuilt most the under carriage (excluding transmission) of the vehicle and serviced the main components of the engine, and that the engine was in great operational order before arriving at Trans Medic ( else why pay $1300 to Trans Medic). Furthermore, a newly rebuilt transmission that has not been tested at interstate travel speeds is an uncertain thing, thus making it a questionable job. ** **** suggested that the engine issue Might be a simple cap or wire problem, thus we agreed that if I would buy the new parts, he would have one of his guys place them on (about 15 minutes to do) and then the vehicle could be driven at interstate speeds without there being any uncertainties. The parts were purchased and delivered the next morning, another day or two passed. Figuring that the job was surely done by now, I showed up at Trans Medic for my SUV. The Trans Medic employee who greeted me at the desk confirmed my SUV was done, and took my money off my bank card and gave me the keys and receipt. It was only after he had secured the money from me that he then informed me that not all of the vehicle parts to deal had been installed on the vehicle and returned them to me. This employee disappeared and ***** **** appeared. ***** **** said he had decided to change our agreement because he is too back logged with work orders this week, and he doesn't normally work on engines anyway. I explained that my mechanic is willing to testify of his work (less than a year ago) on the engine, and that there was no engine problems until the SUV was at Trans Medic of Gresham. ** **** acknowledged this and offered to 'refer me' to a 'mechanic friend' of his who could diagnose then repair whatever the problem is, but when I asked ***** **** about who would pay for this he replied with a non-committing statement, but did restate that the car should not be driven over 35mph or the transmission will be destroyed. At this point I knew that I'd been hood winked. Trans Medic of Gresham would have had to start the engine up to push the car on to the hydraulic repair lift, or at least (as professionals in the trade) verify the degree of transmission repair needed. If there was any question to the engine's status, Trans Medic should have informed me before rebuilding the transmission. Then to change the terms of our deal after payment is just deceitful practicing. This happening the 01/09/2014, I am out $1300 and have a car that can not go more than 35mph and am burdened with a lot of frustration and depression.
Desired Settlement: Pay to have a third party of my choice get the vehicle up to daily interstate driving level
Business Response: Initial Business Response /* (1000, 8, 2014/01/31) */ Customer returned to have additonal work completed at our shop and complaint has been resolved. Final Consumer Response /* (2000, 10, 2014/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) ***** **** of Gresham Trans-Medic, did contact us promptly about this case. The terms of the work order to be performed by Trans-Medic on the vehicle in regards to this case have been met.