This business is not BBB accredited.
Phone: (503) 844-8847 Fax: (503) 640-3679 943 SW Baseline St, Hillsboro, OR 97123
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This company offers tires, wheels, brakes, alignment, alternators, belts, hoses and shocks.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Hillsboro American Tire Pros & Car Care Center include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Hillsboro American Tire Pros & Car Care Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John Mendora, Owner
Tire Dealers Brake Service Wheel Alignment, Frame & Axle Service - Auto Wheels
Alternate Business NamesBig Mend LLC Hillsboro American Car Care Hillsboro American Car Care Center
THIS LOCATION IS NOT BBB ACCREDITED
943 SW Baseline St
Hillsboro, OR 97123 (503) 844-8847 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I took my truck to get tires rotated and balanced. When the service technician was done he reversed the truck out of the service bay by punching the throttle and screeching the tires. At the same time the drive shaft broke and hit the ground. The truck was unable to move. They said the manager would be back soon. 20 minutes later I ask the manager what they can do about it. He replays with " Nothing. Your truck was clunking and making noise when you pulled in. There's a tow truck company down the road." I had to have my truck towed to a reliable mechanic who will be fixing the problem. I did not sign any waiver saying this company is not responsible for what happens when their employees are driving customer vehicles. I'm going to be filing a claim with my insurance company also.
Desired Settlement: I will be sending this company the bill for my reliable mechanic to repair the vehicle.
HI MY NAME IS JOHN M****** IM THE OWNER OF HILLSBORO TIRE PROS. ON THE DAY OF THE COMPLAINT, MY ASST. MANAGER LUIS J****** WROTE UP A TRUCK THAT WAS BROUGHT IN FOR A BAD VIBRATION. THE CUSTOMER THOUGHT THE TIRES WHERE OUT OF BALANCE. I WAS OUTSIDE HELPING ANOTHER CUSTOMER AS HE BROUGHT IN THE TRUCK FROM OUR PARKING LOT INTO THE BAY. I HEARD A PING AND HESITATION FROM THE TRUCK, BUT DIDNT MAKE ANYTHING OF IT.
Business Response: We are hear to help I'm an honest Bussiness owner that's why I'm successful let me know what the bill is or what we can do to put this behind us