BBB Business Review

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This business is not BBB accredited.

SongTicketing

Additional Locations

Phone: (818) 574-5048 View Additional Phone Numbers 7214 134th Ct SE, Newcastle, WA 98059 http://www.songticketing.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for SongTicketing include:

  • 101 complaint(s) filed against business
  • Failure to respond to 98 complaint(s) filed against business

Factors that raised the rating for SongTicketing include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

101 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 37
Billing/Collection Issues 7
Delivery Issues 9
Guarantee/Warranty Issues 0
Problems with Product/Service 48
Total Closed Complaints 101

Additional Complaint Information

On January 16, 2014, BBB recognized a pattern of complaints from consumers regarding sales practice and customer service issues. Consumers allege they feel led to believe they are purchasing event tickets directly from a venue or Ticketmaster, but they later learn they have purchased from SongTicketing.com, a secondary ticket market. Consumers allege they receive tickets in seating sections other than what they had selected, or with other consumers' names printed on them. Consumers also allege the price they paid the company is nearly double the face value of the tickets. Consumers further allege SongTicketing.com is unresponsive to requests for assistance or refunds.

BBB encourages consumers to carefully review the terms and conditions of the products or services offered by any company prior to purchase.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on SongTicketing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 30, 2010
Business Management
Mr. Aaron Song, Owner
Contact Information
Principal: Mr. Aaron Song, Owner
Business Category

Ticket Sales - Events

Alternate Business Names
Nexus Entertainment Co Nexus Services Song Entertainment Song Technologies
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.