Find us on Google+
Text Sizesmall medium large

BBB Accredited Business since


Additional Locations

Phone: (907) 265-5600 View Additional Phone Numbers 1551 Lore Rd, Anchorage, AK 99507 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers communication services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that GCI meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for GCI include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 77 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

77 complaints closed with BBB in last 3 years | 29 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 35
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 37
Total Closed Complaints 77

Additional Complaint Information

BBB files indicate that this business has received complaints concerning service issues. Consumers allege G C I charges them for services they are not able to utilize. Consumers also allege they do not receive all services as advertised.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on GCI
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: February 16, 1997 Business started: 01/01/1979 Business started locally: 01/01/1979
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-5200

Alaska Division of Corporations Business & Professional Licensing
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 465-2534

Business Management
Mr. Phil Lielasus, Customer Advocate Ms. Pebbles Athanasiou, GCI Public Affairs
Contact Information
Principal: Mr. Phil Lielasus, Customer Advocate
Business Category

Telephone Communications Television - Cable, CATV & Satellite Internet Services Internet Access Provider Cellular Telephone Service & Supplies

Alternate Business Names
G C I GCI Cable Inc

Customer Review Rating plus BBB Rating Summary

GCI has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.