This business is not BBB accredited.

PoolHeatPumps.com

Phone: (800) 741-9956 Fax: (360) 614-9508 PO Box 1171, Snohomish, WA 98291 http://www.poolheatpumps.com


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Description

This company offers heat pump sales.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for PoolHeatPumps.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on PoolHeatPumps.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 03, 2006 Business started: 07/01/2004 Business started locally: 07/01/2004 Business incorporated 07/15/2004 in WY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Revenue
6500 Linderson Way SW Fl 1, Tumwater WA 98501
http://www.dor.wa.gov
Phone Number: (800) 451-7985
bls@dor.wa.gov

Type of Entity

Corporation

Business Management
Mrs. Jessie Miller, President
Contact Information
Principal: Mrs. Jessie Miller, President
Business Category

Swimming Pool Equipment & Supplies Geothermal Heating & Cooling Pumps - Dealers Pumps - Supplies & Parts Solar Energy Products - Retail Aquaculture

Hours of Operation
24 hours a day.
Refund and Exchange Policy
This company's policy can be found at www.poolheatpumps.com/terms_and_conditions.htm.

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 1171

    Snohomish, WA 98291 (800) 741-9956

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a pool heat pump from Poolheatpumps.com and it broke down within months. The company wouldn't make any amends as they said the maker was in bankruptcy (so the warranty was invalid). The sold me a replacement control panel which they said would fix the problem, and with installation cost over $1000. It did not fix the problem and again the company refused to make any amends. I am out over $4000 that I paid this company for products than broke down within months or never worked. They have refused to stand by anything in anyway that they sold me.

Desired Settlement: Refund of my monies as after several months of trying, I have had to buy a new pool heat pump from a different company.

Business Response: Initial Business Response /* (1000, 5, 2013/09/30) */ ************** is the owner of Poolheatpumps.com web site as of 10/23/12. The complaint in question appears to have taken place before ********* bought the web site. Thus, we never sold anything to this gentleman. Also, the contact information listed in business info, is for the prior owner.