BBB Business Review

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This Business is not BBB accredited

Clear Blue Hawaii

Additional Locations

Phone: (707) 202-8346 Fax: (707) 317-5367 View Additional Phone Numbers 14525 SW Millikan Way Pmb 38607, Beaverton, OR 97005 http://www.clearbluehawaii.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Clear Blue Hawaii include:

  • 16 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Clear Blue Hawaii include:

  • Length of time business has been operating
  • Response to 16 complaint(s) filed against business


Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 14
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 16

Additional Complaint Information

On October 25, 2012, BBB recognized a pattern of complaints from consumers regarding delivery issues. Consumers allege products that have been paid for are not delivered in a timely manner.

On May 21, 2014, Clear Blue Hawaii notified BBB that it recently experienced quality control and delivery issues with its Chinese suppliers. In 2013, the company shifted its production back to the United States, and its new facility is now fully operational. Clear Blue Hawaii states another batch of products is currently under production, and shipping will commence shortly.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Clear Blue Hawaii
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 29, 2010
Business Management
Mr. Mike Glenn, Member Mr. James Perez
Contact Information
Principal: Mr. Mike Glenn, Member
Business Category

Sporting Goods - Retail

Alternate Business Names
Blue Enterprise
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.