BBB Business Review

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This Business is not BBB accredited

Otto Rosenau & Associates Inc

Phone: (206) 725-4600 Fax: (206) 723-2221 View Additional Phone Numbers 6747 Ml King Jr Way S, Seattle, WA 98118

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Otto Rosenau & Associates Inc offers geotechnical engineering, special inspection, and materials testing services (soils, asphalt, concrete, masonry, lateral framing, structural steel, fireproofing, etc.). As an independent approved agency, we provide objective and competent assessments for numerous projects ranging in size and scope from custom residential homes to large, complex commercial structures. We continually work with municipalities, developers, public and private entities, homeowners, etc. to help assure conformance to specifications, building codes, and standards. ORA is registered with WABO for all special inspection disciplines, and we are accredited to ISO/IEC 17025 with A2LA. In addition, our in-house materials laboratory has been validated by the US Army Corps of Engineers Materials Testing Center. The firm is enrolled as an Engineering Corporation and we are certified by State of Washington OMWBE as a Women Business Enterprise (WBE).

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Otto Rosenau & Associates Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Otto Rosenau & Associates Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 03, 2001 Business started: 03/02/1954 Business started locally: 03/02/1954 Business incorporated: 03/21/1966 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Licensing
PO Box 9020, Olympia WA 98507
Phone Number: 800-451-7985

Type of Entity


Business Management
Ms. Judi Payseno, President Ms. Susan Moser, Vice President
Contact Information
Principal: Ms. Judi Payseno, President
Business Category

Soil Testing Contractors - General Real Estate Developers Building Inspection - Commercial Geotechnical Engineering Home Inspection Service Laboratories - Testing Welding Inspectors

Alternate Business Names
Otto Rosenau & Association Inc

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.