This business is not BBB accredited.Additional Locations
18710 Meridian E Ste 115 Pmb 83, Puyallup, WA 98375 ! There is an alert on The Swanx LLC !
BBB Business Reviews may not be reproduced for sales or promotional purposes.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||23|
|Total Closed Complaints||341|
Additional Complaint Information
On July 24, 2013, BBB recognized a pattern of complaints from consumers regarding delivery and refund issues. Consumers allege after placing an order with The Swanx LLC, their products are not delivered within the promised timeframe of 8-10 weeks. Consumers further allege when contacting the company for assistance, they are told that although the order has not yet been processed, refunds are not available.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Curtis Johnson, Member
Shoes - Custom Made Shoes - Retail Internet Shopping Online Retailer
Refund and Exchange PolicyPlease refer to http://www.theswanx.com/returns.asp for The Swanx return policy.
BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for The Swanx LLC.