BBB Accredited Business since

Aurora Village B P Inc

Phone: (206) 542-1250 20409 Aurora Ave N, Shoreline, WA 98133

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Description

This company offers auto repair services and gasoline.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aurora Village B P Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aurora Village B P Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Aurora Village B P Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: March 28, 1995 Business started: 08/01/1993 Business started locally: 08/01/1993 Business incorporated: 11/29/1993 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Pammi Singh, President
Contact Information
Principal: Mr. Pammi Singh, President
Business Category

Service Stations - Gasoline & Oil Auto Repair & Service

Alternate Business Names
76 Aurora Village Aurora Village Union 76 Union 76 Oil

Additional Locations

  • 20409 Aurora Ave N

    Shoreline, WA 98133 (206) 542-1250

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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Complaint Detail(s)

7/29/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was charged for 5.9 gallons of liquid propane (LP) to refill a 20-lb propane tank. I knew 5.9 gal. well exceeds the maximum capacity of this tank and brought it to the attention of the both the attendee that filled the tank and the sales clerk. I indicated to both employees that I directly observed 2 gal. registered on the meter as propane was directly vented into the air above the storage tank prior to the attendee opening the valve to fill my tank. Neither the attendee or the sales clerk were willing to reduce the charge for the gas vented into the air, and the sales clerk became verbally aggressive when I expressed my dissatisfaction. I paid the full amount of $29.50 ($26.94 + $2.56 tax) and left. Product_Or_Service: Liquid propane ***Supporting documents redacted by BBB***

Desired Settlement: DesiredSettlementID: Refund I would like to be refunded for the 2 gal. of LP that was directly vented into the air ($10 including tax) and the appropriate authorities to be notified this business is overcharging for services rendered.

Business Response: Business' Initial Response /* (1000, 7, 2013/07/10) */ I did talk to the customer. H explained to me what happened. I did tell him that my guy made a mistake. He left the valve open and gas came out when he closed it. I told him I can give him his money back or help him anyway that I can. He said fine when he came back. I tried my best to help him and he said everything was okay.

2/20/2013 Problems with Product/Service