BBB Accredited Business since
Aurora Village B P Inc
Phone: (206) 542-1250 20409 Aurora Ave N, Shoreline, WA 98133
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This company offers auto repair services and gasoline.
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A BBB Accredited Business since
BBB has determined that Aurora Village B P Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Aurora Village B P Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Pammi Singh, President
Service Stations - Gasoline & Oil Auto Repair & Service
Alternate Business Names76 Aurora Village Aurora Village Union 76 Union 76 Oil
20409 Aurora Ave N
Shoreline, WA 98133 (206) 542-1250 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I was charged for 5.9 gallons of liquid propane (LP) to refill a 20-lb propane tank. I knew 5.9 gal. well exceeds the maximum capacity of this tank and brought it to the attention of the both the attendee that filled the tank and the sales clerk. I indicated to both employees that I directly observed 2 gal. registered on the meter as propane was directly vented into the air above the storage tank prior to the attendee opening the valve to fill my tank. Neither the attendee or the sales clerk were willing to reduce the charge for the gas vented into the air, and the sales clerk became verbally aggressive when I expressed my dissatisfaction. I paid the full amount of $29.50 ($26.94 + $2.56 tax) and left. Product_Or_Service: Liquid propane ***Supporting documents redacted by BBB***
Desired Settlement: DesiredSettlementID: Refund I would like to be refunded for the 2 gal. of LP that was directly vented into the air ($10 including tax) and the appropriate authorities to be notified this business is overcharging for services rendered.
Business Response: Business' Initial Response /* (1000, 7, 2013/07/10) */ I did talk to the customer. H explained to me what happened. I did tell him that my guy made a mistake. He left the valve open and gas came out when he closed it. I told him I can give him his money back or help him anyway that I can. He said fine when he came back. I tried my best to help him and he said everything was okay.
|2/20/2013||Problems with Product/Service|