Business ProfileforA Place for Mom Inc

I contacted A Place For Mom in October 2020 because our blended family was looking for information about what programs might be available, how to find pricing, and what options were out there, so that we could have discussions about the future of our ageing relative that has dementia. Once I had received the information, I provided what I could the the family. I received several calls asking if I was still needing assistance, I informed them that the decision was not mine to make, that I was only information gathering, and that the biological children of our family member would be working with the spouse to determine what was best. I have not heard from anyone since late 2021/ early 2022, until today when my step relative called me and told me that someone from this company had told her that I had already opened a file for her relative and was in the process of finding a facility for them. This information is blatantly false, and has caused a giant rift in our family, which has devastated and traumatized the children, and the spouse of the elderly relative . I contacted the company by phone, was given a verbal apology. This practice is dangerous and unacceptable. In an effort to repair the damage done to our family relationships, I want a letter of redaction and apology addressed to my step family members by name, and forwarded to me.