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BBB Accredited Business since

Gaylord Security - ADT Authorized Dealer

Additional Locations

Phone: (866) 748-2722 Fax: (425) 227-7650 View Additional Phone Numbers 18000 72nd Ave S Ste 120, Kent, WA 98032 View Additional Email Addresses https://www.linkedin.com/company/gaylord-security-systems View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers sales and installation of security systems.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gaylord Security - ADT Authorized Dealer meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Gaylord Security - ADT Authorized Dealer include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 17 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 17

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gaylord Security - ADT Authorized Dealer
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 01, 1996 Business started: 04/01/1995 Business started locally: 04/01/1995 Business incorporated 03/22/1995 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Oregon Construction Contractors Board
700 Summer St NE Ste 300, Salem OR 97301
http://www.oregon.gov/ccb
Phone Number: (503) 378-4621
ccb.info@state.or.us

Oregon Building Codes Division
1535 Edgewater NW, Salem OR 97310
http://www.cbs.state.or.us/bcd
Phone Number: (503) 378-4133
bcd.webmaster@state.or.us

Type of Entity

Corporation

Business Management
Mr. Kevin Gaylord, President Ms. Kathy Chambers, Administration Manager Mr. Matthew Chambers, Customer Relations Supervisor Mr. Patrick Smith, Marketing Manager Mr. Llyod Wallace, Director of Operations
Contact Information
Customer Contact: Mr. Matthew Chambers, Customer Relations Supervisor
Principal: Mr. Kevin Gaylord, President
Business Category

Security Control Equipment & System Monitors Security Cameras Security Systems Consultants Contractor - Electrical Electricians Electricians - Commercial Burglar Alarm Systems - Dealers, Monitoring & Service

Hours of Operation
Service hours Monday - Friday 6:00am - 6:00pm
Office hours Monday - Friday 8:00am - 5:30pm
Alternate Business Names
Gaylord Industries Inc
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.