Business ProfileforBP Alarm, LLC

We have been trying to cancel our service with BP Alarm for more than a year. Last year my wife called to cancel and she was told that we can only cancel in a certain window once per year. When the sales rep came to our house he repeatedly told us that we could cancel anytime with a phone call and email. We were upset that we were *************** by the company but felt we had no choice but to continue to pay until the "window" date that was almost another year later. My wife noted the cancelation date she was told on our calendar and called again this year to cancel. Once again she was told there was specific days of the year to cancel and we had missed the window to cancel again. I also followed up with a phone call to cancel, and let them know we called at the time of year previously told to us. They said that was not what was in our contract, I asked for a copy of the contract and also left a voice mail to get a copy of the contract. No contract has been provided. I also sent a cancellation e-mail at the time originally told to us to cancel. I have also sent additional emails asking the company to stop sending us bills for a service we are no longer using. We stopped paying the bills after we called and emailed the company at the time we were told to contact them to cancel. We believe we have upheld what they told us was in the contract last year when we tried to cancel. Now the company is threating to send this to collections. This companies practice of auto renewing contracts for year long terms and making it nearly impossible to cancel service is unethical and doesn't seem like it should be legal. We would like this company to stop sending us bills for a service we believe has been canceled. Thank you for your help.