BBB Accredited Business since

Intelius

Additional Locations

Phone: (425) 974-6100 Fax: (425) 974-6199 View Additional Phone Numbers 500 108th Ave NE STE 1600, Bellevue, WA 98004 http://www.intelius.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers a search program for public records.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Intelius meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Intelius include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 337 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

340 complaints closed with BBB in last 3 years | 102 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 40
Billing/Collection Issues 91
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 208
Total Closed Complaints 340

Additional Complaint Information

On February 22, 2012, BBB recognized a pattern of complaints from consumers regarding billing issues. Consumers allege they were not aware of a monthly fee when signing up for a one-time purchase. Consumers claim the monthly fee is from an Identity Protect Service enrollment, which includes a free seven-day trial period and monthly charges of $19.95 thereafter.

According to BBB files, Intelius has worked with BBB to improve the language on its website to clearly and conspicuously disclose all terms to consumers regarding the Identity Protect Service, and has updated its purchase page to require consumers to opt-in to this program as well as create a username and password.

Customer Reviews Summary Read customer reviews

29 Customer Reviews on Intelius
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 27
Total Customer Reviews 29

Additional Information

BBB file opened: January 28, 2008 Business started: 01/01/2003 in WA Business started locally: 01/01/2003 Business incorporated 07/27/2005 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Naveen Jain, President Ms. Amanda Hardwick, Lead Offline Specialist Mr. Stefan Schultz
Contact Information
Principal: Mr. Naveen Jain, President
Customer Contact: Mr. Stefan Schultz
Business Category

Searchers of Records Screening - Background & Employment Information Bureaus All Other Information Services (NAICS: 519190)

Hours of Operation
Monday-Friday
5:00am-6:00pm
Saturday-Sunday
6:00am-4:00pm
Alternate Business Names
CreditReportsAndScores.com eLookup.com Inome Inc Intelius Screening Solutions PublicRecords.com PublicRecords360.com TrueRep.com

Customer Review Rating plus BBB Rating Summary

Intelius has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 500 108 Ave NE Suite 1600

    Bellevue, WA 98004

  • 500 108th Ave NE STE 1600

    Bellevue, WA 98004 (866) 338-6739 (866) 974-6188 (425) 974-6194 (425) 974-6100

  • PO Box 4145

    Bellevue, WA 98009

  • PO Box 4145

    Bellevue, WA 98009

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/29/2016 Problems with Product/Service
4/29/2016 Problems with Product/Service
4/28/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have requested my information be taken down multiple times. I have never given Intelius any authorization to give out my information. On top of not giving authorization some of the information is incorrect. I have follow the protocol to have it taken down and still no follow through. I have sent multiple request tried to call and always get a run around.

Desired Settlement: Take down my information.

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Mr. ****** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the procedure to opt out is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***l ******

4/23/2016 Billing/Collection Issues
4/18/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was charged after cancelling and it was not made clear that there would be a final charge on my bank account which over-drafted my account. While they did set up to refund that amount it will not hit for 5-7 days and I will get an over-draft fee of 34 dollars which I think the company should be responsible for.

Desired Settlement: I would like the business to restore my faith in the company by covering my overdraft fee which I would not have incurred if their methods had been more forthcoming.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

The Intelius Premier Plus 7-Day Pass was canceled on 4/2/2016 and a refund was issued for $7.95 on 4/13/2016.  The refund will appear on Ms. ****** statement in one of the next two billing cycles, depending on the closing date.

Additionally, we received Ms. ****** refund request regarding overdraft fees however; we are unable to process refunds for overdraft charges.  As requested, we have refunded the charge for the Intelius Premier Plus 7-Day Pass.    

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

4/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Your company charged my bank 49.50 on my first day, and did not deliver anything. I tried to cancel the account and there is no way to cancel it. The phone number on the web site is deactivated. This is a fraudulent service. I want my money back. And my membership canceled!

Desired Settlement: A full refund and cancelation of the account.

Business Response: Intelius’s policy is to use all applicable means to deliver the information service to our customers.  The information we provide is gathered from selected public records and other sources.  Local, state, and federal agencies make updates to public records.  The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.  This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.

We want Mr. ***** to be fully satisfied with his purchase from Intelius.  Since he was not completely satisfied with the Background Report and Public Records Report, we have processed a refund totaling $50.90 to his account on 4/1/2016.  Additionally, we refunded a charge of $7.95 for the Intelius Premier 7-Day Pass on the same day.  This refund ($49.95, $0.95, $7.95) will appear on his statement in one of the next two billing cycles depending on the closing.  Again, all charges have been refunded and no future membership charges will occur.

The Intelius Premier 7-Day Pass can be canceled within the Intelius Premier Membership dashboard, by email, or by phone.  We have verified there have been no recent issues with our Customer Care contact number.  The Customer Care contact number and hours of operation can be found under the “Contact Us” link on Intelius.com.   

We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

4/9/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: (see box below, also, under "Desired Outcome") The "Intelius" company's offer appears to be a classic "BAIT-AND-SWITCH" scheme, which I thought were illegal. They offered a "7 Day Trial" period for a charge of $7.99 ($7.95?). I gave them my credit card information so that they could charge me $7.99 ($7.95?) FOR 7 DAYS/ONE "REPORT" of their service/product - AS PER THEIR ADVERTISED WRITTEN OFFER. Instead, they charged me $29.99, a full month's price, because I dared to use their service/product ONCE (1 "Report") during this "7 Day Trial" period. I called them("Intelius") and CANCELLED my "7 Day Trial"/1 "Report" subscription (3/28/2016) WITHIN MY "7 Day Trial" period agreement - this $29.99 charge/fee was not openly advertised as such (a bait-and-switch for the "7 Day Trial" period) on their site. I only gave them permission to only charge me the $7.99($7.95?) advertised for the paid "7 Day Trial" period in their initial offer, NOT the $29.99 they charged for a full month's worth of service (and you still only get ONE "Report" for that charge/fee. You must pay ~$29.99 for EACH "Report" thereafter.). I am a retired disabled veteran on a small income and I can NOT afford to lose this much money without having it affect my basic needs (food and/or medications, phone, etc.). I am seeking to have this company "Intelius" exposed and reprimanded in public (by the BBB, consumer protection agencies and companies, Yelp, company/product reviewing services, government, etc.) SO THAT NO OTHER CONSUMERS ARE DEFRAUDED.

Desired Settlement: Eliminate/refund the charge for a full month ($29.99). Their site offered a "7 Day Trial" for $7.99. This was not honored. I canceled within the 7 day trial period that they advertised/promised, but still they charged me for a full month: $29.99 - allegedly because I had the "nerve" to use the service ONCE during the "7 Day Trial" period. According to them later, on the phone (3/28/2016), you must pay $7.99 just for the privilege of giving them my personal private details (full name, address, CREDIT CARD NUMBER, etc.) - BUT, I was not allowed to use their service during this PAID "7 Day Trial" period. This was NOT advertised as such in their initial offer (If I did use it, even ONCE, they told me later, I would be charged $29.99/1 mo. - I did not want to sign-up for/pay for ANYTHING beyond the "7 Day Trial".). This bait-and-switch scheme must surely be illegal(?) - I am seeking to have them sanctioned by someone (BBB, Consumer Protection agency, etc), and a refund of $29.99-$7.99 ($22

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  The Intelius Premier Plus 7-Day Pass provides reports which can include name, age, aliases, address history, phone numbers, email addresses, and relatives.  When the Background Report search credit which was provided with the Intelius Premier Plus 7-Day Pass was consumed, the membership immediately charged the monthly cost for the membership.  Before the search credit was consumed, Mr. ******** would have received a prompt confirming the use of the search credit and the charge which he would receive.

The Intelius Premier Plus Membership was canceled on 3/28/2016.  The charge of $29.95 was refunded on 4/1/2016.  This refund will appear on Mr. ********’s statement in one of the next two billing cycles, depending on the closing date.  No future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

4/6/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In January of this year, I purchased ONE individual search from Intelius' online website for $2.95. Less than two weeks later, I received a notification from my American Express card informing me of an unauthorized charge of $29.95 from Intelius, which of course, was correct. So I had them remove the charge. I then immediately contacted Intelius, informing them of their unethical practices and asked them to completely REMOVE my account information, including credit card info. They stated that this was impossible, they could only deactivate my account. This is untrue, as I have completely deleted other online accounts to which I no longer use. I am not comfortable with having my credit card info still listed on a site that will decide at any minute to randomly add charges to a credit card for unused services!! Additionally, if you want to remove/change your email address, you have to CONTACT THEM via an 800#, as it cannot be done online, which also ridiculous. I keep receiving emails so decided to UNSUBSCRIBE, but when I click on the unsubscribe link, it just takes you to their main webpage, w/ no option found for unsubscribing. This is when I noticed I cannot change my email w/out having to physically contact them. So today I again emailed them stating that if they DO NOT remove my credit card info and email, I will be taking further action. This company does it's very best to mislead customers, and operate in a sketchy, unethical manner. And after searching the web, I have come across many other similar complaints. Something needs to be done about this, as this company operates in a borderline harassment environment.

Desired Settlement: CREDIT CARD INFO, EMAIL ADDRESS and ALL OTHER ACCOUNT INFO DELETED FROM INTELIUS DATABASE.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

The Intelius Premier Plus Membership was canceled on 2/9/2016 and the charge of $29.95 was never charged. * ****** will only be charged $2.95 for the People Search Report.  No future membership charges will occur.

Intelius keeps all customers’ billing information secured and encrypted.  The billing information cannot be seen in the system, it is truncated for security.  Unfortunately, account and billing information cannot be removed.

* ******** account has been disabled.  This means that their account can no longer be accessed by logging in.  Additionally, * ****** has been removed from our newsletters.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

4/5/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a background check on someone in November of 2014 for $.95 and have been billed for a monthly membership of $19.95 which I did not order or agree to whatsoever. When I paid $.95 I thought that was the end of it. This is a bad business practice of which I was not notified of when I purchased the $.95 identity check. I was not delivered any product whatsoever for these charges and their service, since they were not requested, were unsatisfactory. I want a full refund given what has happened to me and the many complaints against Intellius which have been registered at the BBB. I just found out about these charges when preparing my taxes for 2015 when I was reviewing my year end summary from my credit card company. If the company does what it should do I will not have to take this any farther.

Desired Settlement: I want every $19.95 charge credited back to me within the next 30 days, no further billings be charged against me and any agreement they think they have with me voided.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier 7-Day Pass was activated.  

As requested, the Intelius Premier Membership was canceled on 3/24/2016 and a refund was issued for the total amount of $219.45.  On 3/28/2016, an additional refund was issued for the total amount of $99.75.  The refund will appear on Mr. Schneier’s statement ($19.95x16) in one of the next two billing cycles, depending on the closing date.  Again, all membership charges have been refunded and no future charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

3/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company's privacy policy specifies that if a customer sends a copy of her drivers license and lists her address, her private information will be removed from its database. I sent my drivers license copy to them last month, as well as information about the two entries they had about me (**** ** ****** **** Carpinteria and **** ***** **** Santa Barbara, CA 93015) but the company has so far refused to remove my information from its database.

Desired Settlement: I would like my two entries removed from the company's public database.

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We would be more than happy to remove Ms. ******** information, but we are unable to locate any information for her on our website.  In order to locate Ms. ******** information, we ask that she provide the URL where it appears on our website.  Once we have located her information, we will be able to remove it.

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I have called the business directly and the customer service rep to whom I spoke removed the two listings about me.

Sincerely,

***** ******

3/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently paid almost $45 for a one time arrest record on an individual. I know that this person has been arrested 14 times since 2002. We needed the info for a custody case, and wanted to avoid a court house visit. Intelius turned up nothing but this individuals name and age. They charged me for incomplete information. I called and requested a refund and the gentleman argued with me saying that they don't guarantee that their product will show anything at all. He said that they don't do background checks when it's clearly stated on their website. I found the arrest records easily on another site. I asked where he collected the information and he couldn't tell me anything. They are continuing to charge my credit card! They hung up on me when I requested a supervisor. I can't afford this, I need my money back!

Desired Settlement: I want a full refund for every charge to my credit card.

Business Response: Intelius collects and compiles public records and publicly available information for the purpose of locating individuals and providing general background information.  Intelius is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA). The products and services provided by Intelius cannot be used to make decisions about employment, credit, tenant screening, or any related purpose covered by the FCRA.
 
I recommend Ms. ****** review the Intelius Terms & Conditions for more clarification at http://www.intelius.com/useragreement.php.
 
We want Ms. ****** to be fully satisfied with her purchase from Intelius.  Since she was not completely satisfied with the Nationwide Criminal Check, we have processed a refund of $44.90 to her account on 3/23/2016.  This refund will appear on her statement in one of the next two billing cycles depending on the closing.
 
Additionally, the Intelius Premier 7-Day Pass was canceled on 3/23/2016 and the charge of $7.95 was never charged.  No future membership charges will occur.
 
We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******

3/19/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Without my knowledge or consent, this website has listed my name, every city I have lived in, the name of my relatives, and additional personal information about myself. I have requested that they take me off their website but they said they will only do it if I fax them a copy of my driver's license which MUST show my name, address, and date of birth. This website has already published my personal information...why would I give them ADDITIONAL personal information. They should be shut down IMMEDIATELY.

Desired Settlement: I would like them to take me off their website ASAP.

Business Response: Intelius collects and compiles public records and publicly available information.  Local, state, and federal agencies make updates to public records.  The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Ms. ******* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Generally, we do require an individual’s identity to be verified prior to processing a request to opt out.   To do this, we request that proof of identity be submitted along with the removal request.  Proof of identity can be a state issued ID card or driver's license.  When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.  However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.  If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.

Additionally, it is important to remember that the procedure to opt out is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

3/16/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for the free Premier trial offer. I did a few searches (which turned up no useful information). I cancelled my "membership." My credit card was billed $29.95. At no time was I informed that searches were triggering charges. When I called the company to discuss the charge I was stonewalled.

Desired Settlement: Refund my $29.95

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

Intelius does not currently offer a free trial for the Intelius Premier Plus Membership.  In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  When the Background Report search credit which was provided with the Intelius Premier Plus 7-Day Pass was consumed, the membership immediately charged the monthly cost for the membership.  Before the search credit was consumed, Ms. ******* would have received a prompt confirming the use of the search credit and the charge which she would receive.

The Intelius Premier Plus Membership was canceled on 2/14/2016.  The charge of $29.95 was refunded on 3/8/2016.  This refund will appear on Ms. ********* statement in one of the next two billing cycles, depending on the closing date.  No future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

3/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up to use the service for a reverse phone lookup. They charged me 7.95 for 7 days plus an additional 1.00 for the phone lookup. After about 4 days they sent me an email that my order request was cancelled because they couldn't find anything. The said they would refund the 1.00, but I still had to pay 7.95 for nothing. I immediately cancelled because if I didn't cancel I would then have to pay about 30.00 per month. I should not have to pay anything since I got nothing.

Desired Settlement: refund

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

The Intelius Premier Plus 7-Day Pass was canceled on 3/3/2016 and the charge of $7.95 for the 7-Day Pass was never charged.  There was no additional information available for the Assisted Phone Search Report and the charge of $0.95 was refunded on 3/4/2016.  The refund will appear on Mr. ******** statement in one of the next two billing cycles, depending on the closing date.  No future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

3/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I want to have my personal information removed from Intelius' listings. All of it. However, they require that I send them a copy of my driver's license or passport for them to do this. I don't want to send a strange company in Seattle--one that listed my personal information, age, and relatives without my consent--a copy of my driver's license or passport. Calling them doesn't work, and I haven't been able to find an email address I can use to contact them to get this matter resolved.

Desired Settlement: I want all my personal information (name, age, address, income, links to relatives, employment history, educational history, and every address where I've ever lived) removed from their database. I also want Intelius to promise not to list me in the future. I have a unique name. As far as I know, no one else in the country has my name. It shouldn't be too hard to put me on a no-list list. I'd like an actual human to contact me about this (using my email address), and I'd like the matter resolved in ten days. (It's 12/26.)

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Ms. ***** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Generally, we do require an individual’s identity to be verified prior to processing an opt-out.   To do this, we request that proof of identity be submitted along with the removal request.  Proof of identity can be a state issued ID card or driver's license.  When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.  However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.  If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.

Additionally, it is important to remember that the procedure to opt out is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****

Consumer Response:


Complaint: ********

I am rejecting this response because: Intelius has my mother's and father's address, phone number, and relatives listed on their website without her approval. My parents are elderly, and fraudsters and scam artists approach them regularly. So my mother, **** *****, would like her name, address, and associated relatives removed from the Intelius website, and my father, ***** *****, would like the same. *************************************************************** **************************************************************** Intelius offers an opt-out feature, but it involves sending them a photocopy of your driver's license. My mother is not going to send a photocopy of her license to a company that posted her personal information publicly without her permission. I agree. For all we know, they'll simply sell her driver's license info, too.

My mother and I would like Intelius to remove her information from the Intellius website. Her name is **** *. *****, and the link is below: *************************************************************** My father would like Intellius to remove his information from the Intelius website. His name is ***** ***** and the link is below: **************************************************************** They'd like Intelius to do this without them having to give Intelius copies of their drivers licenses.

Sincerely,

****** *****

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. 

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Ms. ***** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.  We offer several methods to submit a request to opt out and accept various forms of identification. 

Additionally, it is important to remember that the procedure to opt out is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

3/2/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: they took payment on the 17th that i didnot autorize when i called them they told me a **** ****** was one that use my card ending in **** so i called netspend an susopended that account in the lost /stolen place i got a new card an netspend refunded me my money nbow the same comopnay was abloe to take a difenrt amount out

Desired Settlement: refund all money including three hits for 1.00 plus 8.95for 11.95,or charges will be filed for aunothorized take of money on two different account

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

Using the information Mr. ********* provided, we were able to locate an account for him which was in his name.  Mr. ********* was only charged $7.95 for the Intelius Premier Plus 7-Day Pass and $0.95 for the People Search Report.  The Intelius Premier Plus Membership was canceled on 2/13/2016 and a refund for $7.95 was issued on 3/1/2016.  Additionally, we refunded the charge of $0.95 for the People Search Report on 3/1/2016.  The refund will appear on Mr. *********’s statement ($7.95 & $0.95) in one of the next two billing cycles, depending on the closing date.  Again, all charges have been refunded and no future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********

3/2/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In December 2015, I signed up for ONE MONTH of unlimited service for $19.95. This was one of the durations of service offered and I deliberatly chose it. In January 2016 they charged me another $19.95, even though I chose one month and one month only of service. I sent customer service an email requesting them to credit my account. Here is the reply: custserv@publicrecords360.com To *******@yahoo.com Jan 19 at 11:32 AM Hello, Thank you for contacting Customer Care. Per your request, we have canceled your PublicRecords360 Monthly Membership. The pending charge of $19.95 associated with the Membership has also been cancelled. Please allow up to 5-7 business days for the funds to be released back to your account. We appreciate your patience. Thank you, Carson Customer Care The credit never showed up. I sent follow up requests for the refund on February 2 and 4. No response and no refund. I feel I have given them plenty of time and several chances to make this right. It appears from reading other complaints, that this is not an isolated issue. Please help me if you can. ******* ****

Desired Settlement: I would like the $19.95 that was stolen from me to be refunded to my account. I would not mind an additional $19.95 for the inconvenience, and waste of my time trying to make this company do the right thing.

Business Response: Public Records 360 only offers subscriptions with options to select billing to reoccur monthly, quarterly, or annually.  Currently, there is no option to purchase a single month of access.

As requested, the Public Records 360 Membership was canceled on 1/19/2016 along with the pending charge of $19.95.  Since the transaction was pending at the time of cancellation, Mr. ****** debit/credit card was not debited.  The pending transaction should have been released back into Mr. ****** account by his financial institution.  Mr. ****** should reach out to his financial institution for more clarification on when this will reflect in his account.  Only a charge of $19.95 will be charged for the first month the membership was active.  Again, the Public Records 360 Membership has been canceled and there will be no future membership charges.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

2/24/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have recently purchased bulk serches through intelius for back grounf checks. The serches results have been at best of marginal help. the results have been equivocal in my optinion and when you request any further info there is always a charge despite previously buying over $700 in prepaid services. It does not offer any value, in my opinion, for the amount of money paid. After calling the customer service department all i get is a transfer to a voicemail, nobody ever called back despite multiple attempts. I think they are very happy to make a sale but do not stand behind their product and provide no customer service - i have had absolutly NO RESPONSE from the company. IN MY OPINION YOU SHOULD STAY AWAY AND NOT WASTE YOYR MONEY!!

Desired Settlement: I would like a refund for unused "credits". it would be nice to hear from the company. nbody has called back despite many attempts on my part.

Business Response: Intelius’s policy is to use all applicable means to deliver the information service to our customers.  The information we provide is gathered from selected public records and other sources.  Local, state, and federal agencies make updates to public records.  The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.  This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.

Our bulks sales department operates at different hours than our Customer Care.  Once Mr. *******’s sales person was available, attempts were made to reach him by email and phone.  After communicating with Mr. ******* by email, an agreement was met to refund the unused search credits.

We processed a refund of $430.00 for the unused Background Report search credits to Mr. *******’s account on 2/22/2016.  This refund will appear on his statement in one of the next two billing cycles depending on the closing.

We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******

2/20/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I decided to begin looking for a family member that we haven't been in contact with in a few years. So I decide to do a search when I come across this site. I begin searching and see his name. Then after a few clicks I'm prompted to enter my credit card and pay the fee of 95 cents to search for him In no way did I want any service from them besides the ability to search for him. However when I check my email I'm "congratulated" in starting my 7 day trial of their service. I then begin to read and see I will be charged 7.95 if I cancel it or if I don't I'll get charged 29.95. So you mean to tell me I paid 95 cents to get enrolled against my want, for service that in the end didn't even yield the correct information I was looking for? This is possibly the most intrusive and vague "search" site I've ever come across. So I decide to call them and get possibly the worst customer service rep. He begins to tell me that its all there when the paragraph is vague as can be. Its possibly the most vague wording I've ever read. So he continues to read this back to me and gets to the point where he refuses to really help me in any form. I will never do business with them and I will do everything I can to make sure people I know avoid them at all cost. I paid 95 cents for the service not 7.95 or 29.95.

Desired Settlement: I request that my 29.95 get returned and if need be I'll get charged for 7.95 instead (which I am against in both instances since I paid for a service that was suppose to cost 95 cents). As well as for them to actually have better wording and give clear detail on what they plan on doing.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Plus was activated.  When the Background Report search credit which is provided with the Intelius Premier Plus 7-Day Pass is consumed, the membership will immediately charge the monthly cost for the membership.  Before the search credit is consumed, the customer will receive a prompt informing them of the charge.

As requested, the Intelius Premier Plus Membership was canceled on 2/10/2016 and the pending charge of $29.95 was canceled on 2/12/2016.  This will reflect on Mr. ********** statement in one of the next two billing cycles, depending on the closing date.  Mr. ******** will only be charged $0.95 for the People Search Report.  No future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Plus was activated.  When the Background Report search credit which is provided with the Intelius Premier Plus 7-Day Pass is consumed, the membership will immediately charge the monthly cost for the membership.  Before the search credit is consumed, the customer will receive a prompt informing them of the charge.

As requested, the Intelius Premier Plus Membership was canceled on 2/10/2016 and the pending charge of $29.95 was canceled on 2/12/2016.  This will reflect on Mr. ********** statement in one of the next two billing cycles, depending on the closing date.  Mr. ******** will only be charged $0.95 for the People Search Report.  No future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

2/19/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: When searching my name online, I found that Intelius has my "profile" on their website where they sell People Search reports. While I understand that I can't prevent them from peddling public information, I am highly concerned with the flagrant lies about me. Let me be clear: I am the ONLY person with my name in the entire world. Highly unusual, but true. Ours is an extremely small family name of only 42 members worldwide. So when I find Intelius profiling me as a "cashier at WalMart" among other false statements about me, I am not only concerned about identity theft, I am extremely angry about this company trying to profit from the lies they have published. I have NEVER worked at any of the places they list, nor have I studied at ********** ** ******* or ******* ******** *********. There is not a single true fact about me except some of the places I've lived and my age. Looking at the rest of the listings for my surname, I found many more grossly untrue statements about extended family members. Since I am absolutely the ONLY person with my name on the planet, there is no doubt that this demeaning information could be a case of mistaken identity; instead, it is libelous defamation of character.

Desired Settlement: Intelius must remove ALL people with my surname from ALL of their databases, publications, online content, and all other records and instances of information regarding myself and all my family members (immediate and extended). Intelius must issue a written apology to me, place a large statement on their website indicating how people can correct any false information, and voluntarily remove anyone who does not want to be identified on their site or in any of their databases or records.

Business Response: Intelius solely collects and compiles the public records and publicly available information.  Local, state, and federal agencies make updates to public records.  The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

We have removed the information for Ms. ****** * ********** from the Intelius database, as well as affiliated sites.  We would be happy to remove information for other individuals with the same last name as Ms. **********, however, we ask that the request be submitted specifically by the individual the information is associated to.  Our privacy policy provides instructions on how to opt out information.  We recommend Ms. ********** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the procedure to opt out is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

2/16/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: QUIT CHARGING ME YOU THIEVES. YOUR STUPID SITE DOESNT GIVE INFORMATION YOU CLAIM YOU CAN FIND I TOLD YOU TO QUIT CHARGING ME AND I MEANT IT. I WANTED A REFUND FOR THIS HORRIBLE JOKE OF A SERVICE AND THERE BETTER NOT BE ONE MORE CHARGE TO MY CARD! EVER!

Desired Settlement: GIVE ME MY MONEY BACK IMMEDIATELY AND NEVER CHARGE ME AGAIN!

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

The Intelius Premier Plus 7-Day Pass was canceled on 2/5/2016.  The pending charge of $7.95 was canceled on 2/15/2016.  Additionally, we want Ms. ****** to be fully satisfied with her purchase from Intelius.  Since she was not completely satisfied with the Assisted Phone Search Report, we have processed a refund of $0.95 to her account on 2/15/2016.  This will reflect on Ms. ******’s statement in one of the next two billing cycles, depending on the closing date.  Again, all charges have been canceled or refunded and no future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:

thank you it is impossible to cancel on your website. 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

2/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Shortly after my father died on 12/16/15, I was doing an internet search for a former neighbor so I could notify him of my father's death. In searching for his name, Intelius came up and said that the requested phone # was available. After clicking on (more or less) "get phone number", Intelius advised me that there was a $.95 fee and asked for my credit card information. I provided my credit card number and got the requested phone number. I have never used Intelius again. I see on my bank statement, I was charged $.95 on 12/21. Then, on 12/30, another charge appeared for $29.95. I did not authorize $29.95 and am disputing the charge with my bank. So far, I'm not having much luck with my bank because I did "have a relationship" with the company (for the $.95), but I am persisting. There are hundreds of complaints on the internet regarding this same problem with this company. Buyer beware--I should have researched before doing business with this company.

Desired Settlement: Refund of the 12/30 charge for $29.95 and no further "subscription" or "membership" charges from this company. I agreed to a $.95 charge and that is all the company is entitled to.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

The Intelius Premier Plus Membership was canceled on 1/30/2016 and a refund was issued for $29.95 on 2/12/2016.  The refund will appear on Ms. ******’s statement in one of the next two billing cycles, depending on the closing date.  No future membership charges will occur.  Ms. ****** will only be charged $0.95 for the People Search Report.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:
Better Business Bureau:

Since the company will issue a refund of the $29.95 charged to my account, I accept their response regarding complaint ID ********, and find that this resolution is satisfactory to me. However, I would like to point out that, in their response, the company is basically saying that they do not sell products for the advertised price of $.95.  Apparently by agreeing to this $.95 purchase, you are also (unknowingly) agreeing to a promotional purchase/subscription and you cannot proceed with your $.95 purchase without (unknowingly) agreeing to the expanded and unwanted purchase.  Not a good way to do business and I see that the company was sued over this practice and the settlement required them to make the additional required purchase more obvious.  I can attest to the fact that it is not obvious--I never would have purchased a phone number for $.95 + $7.95 (or + $29.95 which is what I was charged) if I had realized the true purchase price.  Directory assistance through the phone company would have been free!

Sincerely,

***** ******

2/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: To whom it may concern, I am writing this email to seek assistance in permanently deleting my personal profile from the Intelius data base. I have sent a letter January 7, 2016. I followed up with a phone call to customer service. I sent a registered letter asking the for the same. Intelius has not yet deleted permanently my profile

Desired Settlement: I am respectfully asking to assist me with Intelius to complete the request above. Thank you. Best regards. ***** ******

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We could not locate any listings in our database matching the information Mr. ****** provided.  If Mr. ****** still sees information for himself, we would like him to reply with the URL where the information can be found.

We recommend Mr. ****** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the procedure to opt out is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:


Complaint: ********

I am rejecting this response because: Despite repeated attempts to remove personal information that can be used 

to invade my privacy and ruin my credit. I was already subject to identity theft. Please see attached in response

that information is not identifiable:

www.intelius.com/people/************************
Find ***** ******'s phone records, relatives, address history, professional, background report and more!

 

Just google,bing, yahoo, safari: ***** ******. I am amazed to the length this company is going to comply

with a simple request of being OPTOUT, DELETED from their data base.

I hope you can help me.

***** ******



Sincerely,

***** ******

 

Business Response: Mr. ******’s information was removed from our database, as well as affiliated sites.  Since Google, Bing, and Yahoo are not owned by Intelius, we have no direct control over the results appearing on their websites.  We have submitted a removal request to Google.com and Bing.com on Mr. ******’s behalf to remove the links.  The removals should be reflected shortly.

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:


Complaint: ********

I am rejecting this response because:

Sincerely,

***** ******

 

HOW LONG BEFORE GOOGLE< BING< YAHOO Etc will be deleting the information from Intelius and ***** ******?

2/10/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchase a $6.95 discount background check & was billed $6.95 plus $29.95 month membership which I did not know was part of the deal. Not much of a deal. They will cancel further billings but not the current months.

Desired Settlement: Refund my $29.95

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Plus was activated.  When the Background Report search credit which is provided with the Intelius Premier Plus 7-Day Pass is consumed, the membership will immediately charge the monthly cost for the membership.  Before the search credit is consumed, the customer will receive a prompt informing them of the charge.

As requested, the Intelius Premier Plus Membership was canceled on 2/4/2016 along with the charge of $29.95.  This will reflect on Mr. *******’s statement in one of the next two billing cycles, depending on the closing date.  Mr. ******* will only be charged $6.95 for the People Search Plus Report.  No future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Issue has been resolved.



Sincerely,

******* *******

2/6/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i ran a background check on myself before applying for a job, on intelius's background check reporting system. I found a clean background. I applied for the job and was informed because of information in my background check that I could not work at the company. I went to the courthouse to check on my background and found a misdemeanor on my record. Obviously, the product intelius is selling flawed, or completely fraudulent.

Desired Settlement: refund, and explanation of fraudulent pruduct

Business Response: Intelius collects and compiles public records and publicly available information for the purpose of locating individuals and providing general background information.  Intelius is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA). The products and services provided by Intelius should not be used to make decisions about employment, credit, tenant screening, or any related purpose covered by the FCRA.

I recommend Mr. ********** view the Intelius Terms and Conditions for more clarification at http://www.intelius.com/useragreement.php.

As requested, we refunded the total amount of $69.90 for the Background Report and the Federal and Nationwide County Criminal Check to Mr. ************ account on 2/4/2016.  This refund ($49.95 & $19.95) will appear on his statement in one of the next two billing cycles depending on the closing.

We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** **********

2/5/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: i got the service and i understood the monthly payment but they charged me within the same month as seen here ************************************************************* they are only 17 days apart and the full month is not over for the first which would end 2/11/16 I have canceled already and it's still before the end of the month

Desired Settlement: I would like a full refund of the second charge

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

Through this promotion, regardless if a customer keeps the membership active for seven days or an entire month, the first charge is charged on the seventh day.  If a customer decides to keep the membership active for consecutive months, then the customer is billed the same day each month in accordance with the original enrollment date.  Since Mr. ***** did not cancel the Intelius Premier Plus Membership within one month from the original enrollment date, he was billed for a second month.

The Intelius Premier Plus Membership was canceled on 1/31/2016 and a refund was issued for $29.95 on 2/4/2016.  The refund will appear on Mr. ******* statement in one of the next two billing cycles, depending on the closing date.  No future membership charges will occur.

If Mr. ***** has any billing questions in the future, he may contact our Customer Care TOLL FREE at (888) 445-2727.  We are open from 5:00am to 6:00pm PST Monday through Friday and Saturday and Sunday from 6:00am to 4:00pm PST.  We’ll be happy to answer his questions when he calls.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****

1/29/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid for a report and never received one

Desired Settlement: I would like to receive the report on ****** **** in Lake Elsinore CA or receive a refund.

Business Response: Previously purchased reports on Intelius can be viewed by selecting “My Reports”, which is viewable in the upper right corner of the website after signing into an account.  After purchasing a report, it will be available for 45 days.

Since Mr. ****** was not able to view his People Search Report, we have canceled charges in the total amount of $3.95 on 1/28/2016.  This will reflect on his statement ($1.98 & $1.97) in one of the next two billing cycles depending on the closing.  Again, all charges on the account have been canceled.

Additionally, if Mr. ****** would like assistance with purchasing and/or viewing a report, we urge him to contact our Customer Care TOLL FREE at (888) 445-2727.  We are open from 5:00am to 6:00pm PST Monday through Friday and Saturday and Sunday from 6:00am to 4:00pm PST.

We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ******

1/26/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I requested this company check a phone number for me. They were unable to find the number and sent me an email stating that they could not complete the request and there would be no charge. I opened and closed the account on January 7, 2016, I have just been charged a fee of 8.65. They did nothing, and in fact sent me an e-mail(that I have) stating this. Absolutely no other services were provided

Desired Settlement: Refund of $8.65.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

The Intelius Premier Plus 7-Day Pass was canceled on 1/7/2016 and a refund was issued for $8.65 on 1/22/2016.  Additionally, since no additional information was available for the Assisted Phone Search Report, the charge of $1.03 was canceled on 1/9/2016.  This will reflect on Ms. *******’s statement ($8.65, $1.03) in one of the next two billing cycles, depending on the closing date.  Again, all charges have been canceled or refunded and no future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, pending receipt of the refund.

Sincerely,

***** *******

1/22/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On January 10, 2016, I submitted a reverse lookup from Intelius by signing up for the so called 7 day free trial and the $1.95 charge for the phone check. I soon received an email indicating that I would hear back from them within 2 days with the results. On January 12, 2016, I received an email indicating negative results and that a refund had been issued. On January 13, 2016, I called to cancel the trial membership but I was then informed that I would be charged $7.95 for the seven day trial period! Unreal! This information was NOT available when I signed up. If is was, it was probably hidden in the little letters at the bottom of the webpage somewhere. Bad business practice. Buyer, beware!!!

Desired Settlement: For INTELIUS to be more clear with what charges their customers will incur. NOT falsely advertise FREE TRIAL.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.  Intelius does not currently offer a 7-day free trial of the Intelius Premier Plus Membership.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

As requested, the Intelius Premier Plus 7-Day Pass was canceled on 1/13/2016 and the charge of $7.95 was never charged.  No future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

1/15/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company's website actually states that there is a ONE TIME fee of $.99 for a search and then gives you only pay options to subscribe to perform the search but clearly states that you can cancel this subscription. Apparently this $7.95 subscription covers 7 days of free use, but this is buried in blatant double talk and it is implied that if you cancel immediately after a one-time search, your account is cancelled. Therefore, you should not be charged for seven days after an immediate cancellation. I did not use the 7 days and I therefore should not have to pay for them. This process is like some internet bait and switch and if it is legal, IT IS BARELY LEGAL and still seeks to dupe customers. This is not good business practice and something should be done about it.

Desired Settlement: They need to credit me back their concealed theft of $7.95 for a service I did not use and one they questionably described.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

The Intelius Premier Plus 7-Day Pass was canceled on 11/9/2015 and a refund was issued for $7.95 on 1/12/2016.  The refund will appear on Ms. McIntosh’s statement in one of the next two billing cycles, depending on the closing date.  No future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

A suggestion to avoid such issues in the future would be to provide an asterisk next to the $.95 search fee clearly stating that additional membership fees will apply.

Sincerely,

****** ********

1/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Be warned; when requested that my billing information be removed from Intelius System I was informed my account is Disabled but credit card information must be retained for Tax purposes. Don't use Intelius, your Credit Card detail remains on their System ready for the next group of Hackers You've been told!

Desired Settlement: That all reference to myself and credit card information be removed the Intelius system

Business Response: Intelius keeps all customers billing information secured and encrypted.  The billing information is unable to be seen in the system, it is truncated for security.  Unfortunately, the billing information is unable to be removed.  

Mr. *****’s account has been disabled.  This means that his account can no longer be accessed by logging in.

We appreciate your cooperation is resolving this issue and apologize for any inconvenience.

Consumer Response:


Complaint: ********

I am rejecting this response because:

In today’s environment no system is 100% safe, not one week goes by that some corporation Network / System is hacked and public information is compromised and stolen. Where credit card detail is retained under false misleading pretense is violating my right withdraw all knowledge of Intelius who use third party call centers to handle customer service who’s Network / Systems are less secure than comparable systems within the USA. I deal with secure networks on daily basis from Alaska, to Florida, to Bahamas to Bermuda Networks and System is venerable to intrusion.

I respectfully request Intelius to remove my credit card detail as a matter of choice by the client; I did not purchase any product or service and by what right or regulatory statute is this detail retained?

It’s time people of America to stand up for their right’s and say no to corporations and it appears time to escalate this issue to my local Senator, State or Oregon and Washington Attorney General and the like.

This is not over indeed, not by a darn site.

Sincerely,

***** *****

1/6/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased a one time lookup for .95. Found a charge of 32.50 in my bank account. Was told I agreed to purchase a Premium membership,which I never did! Total scam.

Desired Settlement: I want my 32.50 returned, and this company to be held accountable for their deceitful practice.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

As requested, the Intelius Premier Plus Membership was canceled on 12/23/2015 along with the pending charge of $32.53.  This will reflect on Ms. ******** statement in one of the next two billing cycles, depending on the closing date.  No future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

1/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: their website will not allow me to delete my personal information. when i go through the process to delete, their captcha code security software gives an error every time, saying the code i input does not match the image. i contact Intelius customer service and they tell me their website is working fine. it is not

Desired Settlement: i would like all of my personal information deleted from their data bank & website

Business Response: In the event that an online opt out request cannot be submitted, Intelius offers other methods to submit the removal request.  All of the methods Intelius accepts for removing information can be found at http://www.intelius.com/privacy.php under the “How to Remove your Information from the Intelius Public Records Databases” section of the Privacy Policy.

Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Mr. ******** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the procedure to opt out is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

12/30/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used the website to find a telephone number. The information was incorrect. Today I opened my checking account and discovered they had billed me $8.71 for something I did not order. When I called, they said they would return the money in 5 to 7 business days. i told them I am starting a new job and very low on money. I need the refund to buy gas for my car. I told him I know they can instantly refund the money. I will be charged an overdraft fee if I buy gas now. There are many online complaints about this company. This is a scam. They need to be closed down.

Desired Settlement: I want an immediate refund of the fraudulent charge of $8.71 and the $3.23 I spent for outdate and incorrect information.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

As requested, the Intelius Premier Plus 7-Day Pass was canceled on 12/27/2015 along with the pending charge of $8.71.  Additionally, we want Ms. **** to be fully satisfied with her purchase from Intelius.  Since she was not completely satisfied with the People Search Report, we processed a refund of $3.23 to her account on the same day.  

This will reflect on Ms. ****’s statement ($8.71, $3.23) in one of the next two billing cycles, depending on the closing date.  No future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:


Complaint: ********

I am rejecting this response because: The billing for $8.71 was fraudulent. I did not request  an extended membership. There are other online complaints about Intelius making fraudulent charges.

Sincerely,

******** ****

12/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have sent information requesting to have my personal information removed from this companies search string on numerous times. ******************************************************** still shows up in their search. I have had my personal information compromised from the IRS and voter database.. It is very frustrating not receiving the help I need. I am continuously seeing new credit card request because any and everyone can just come to this site and buy my personal info (address/phone number)

Desired Settlement: I want my info removed

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend ***** * ******* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

12/28/2015 Advertising/Sales Issues
12/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have asked this company to remove my personal information from their website yet they are denying it on the basis of an unspecified problem with the initial removal request I submitted. Part of getting your information off their site requires that you send them more personal information, ie passport, drivers license, etc. I submitted my passport, something I was very uncomfortable doing, and they are not honoring their own rules nor telling me specifically why.

Desired Settlement: Remove my name from their website and all related websites as I've asked.

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Mr. ************ review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ************

12/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am requesting my personal name and all information to be removed from your database and website. My identity was stolen and there are posting with fraudulent information and links on your site. I also would like to make sure my info is always OPTED OUT . thank you

Desired Settlement: Please remove all my personal information and all links ( there are at least 5 links ) on your website and database. Please remove it all and also include me as OPTED OUT. Since I am a victim of identity theft I wasn't to make sure my info is removed promptly. Also, there are links with my name and several different initials. Please remove all links that contain my names. Thank you very much

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Ms. ******** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

12/18/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: When I searched my name on google, I discovered that Intellius had listed my name and age on the internet. Included with that information, there is a listing of my family members. I did not authorized Intellius to post my information on the internet and I never heard of them until I saw my personal information broadcast on the internet. I have an unpublished phone number. Please remove my personal information and my relatives information from the internet. I would like to Better Business Bureau to send me an email confirming that my information has been removed from the internet. Thank-you ****** ******

Desired Settlement: I would like my name and age removed from the internet. I would also like for my relatives information removed from the internet. Please send me an email confirming that my personal information was removed from the internet

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Ms. ****** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

12/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unauthorized personal information available on intelius.com website.

Desired Settlement: Remove All Unauthorized personal information for ****** ******* from intelius.com website.

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Mr. ******* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

12/10/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The company will not stop charging my credit card. I cancelled the service and on their website my account shows no subscribed services. After cancelling the service I still get charged every month. I called again this morning at 9:00 am eastern time and they told me their systems were updating and they could not help me. I called my credit card provider and they are sending me a dispute form and I am going to dispute all the charges since I cancelled the service.

Desired Settlement: I want to be reimbursed for all charges made to my credit card by Intelius

Business Response: We were able to locate Mr. ******’s account with the information which was provided to us.  According to our records, we don’t show a prior cancellation request for his Intelius Premier Membership.  As requested, we canceled the Intelius Premier Membership on 12/10/2015 along with the pending charge of $19.95.  Additionally, we refunded the remaining membership charges which are a total of $239.40.  This will reflect on Mr. ******’s statement ($19.95x13) in one of the next two billing cycles, depending on the closing date.  Again, all membership charges have been refunded or canceled and no future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******

12/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been trying to remove my information from the internet due to security issues. they lead me to an opt-out page where I put in all required information. then it says they cant find me. If I go to their search engine I immediately show up.

Desired Settlement: Remove all information for ******* ****** ********* BD ********** from their web site at once. due to serious threat issues. current address **** ******* ** ****** ******* *******, ***** if you need any further info pls call **********

Business Response: Managing personal information through the Intelius opt out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Mr. ********* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

We have not experienced any issues recently with our online opt out form; however, for convenience we offer several methods to submit an opt out request.  All submission methods can be found at http://www.intelius.com/help.php.

Additionally, it is important to remember that the opt out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an opt out request for any new records that may have been added to our database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

12/4/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have 3 gift cards issued by Intelius, totaling $74.85. I have tried for a week to redeem these for service. Intelius has lied and stonewalled in my attempts to redeem them I first called Intelius Customer “Care” at ************ on 20151102 to report the card numbers not being accepted by their site. After reviewing the situation with me for half an hour they said to Email copies of the giftcards to ********@intelius.com for resolution, which I promptly did. On 20151104 I received a reply by Email asking me to call back to Customer “Care” for further assistance. I called at 14:30 and spent another half hour on the phone with an agent named Freddy and then a supervisor named Bernard. After putting me through the same interrogation and holds as I endured on the first call, including trying to insist that Intelius has never issued gift cards (despite the presence of the giftcard URLs on their website), Bernard promised someone would call me back or email me with a resolution within 48 hours. I have received no further response from Intelius.

Desired Settlement: I want Intelius to credit my account for the amount of the gift cards ($74.85).

Business Response: Intelius is not currently offering gift cards for purchase, however, we would be happy to add search credits which match the value of his gift cards to his account.  We ask that Mr. ********** respond with the type of report he would like to receive.  Once we receive his response, we will add the search credit.

Additionally, with the information which has been provided to us, we were able to locate an account for Mr. **********.  We have confirmed that no purchases have been placed on his account.

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********.

If Intelius will credit my account for one Background Report with Federal & Nationwide County Criminal Check and Business People Search, this resolution is satisfactory to me.

Sincerely, 

Consumer Response:


Complaint: ********

Intelius agreed to credit my account for the amount in dispute, which I asked them to do in accepting the resolution of this complaint #********.  But they still have not posted any credits to my account.  Can you please re-open this complaint and follow up with Intelius?

I am rejecting this response because:


Sincerely,

***** **********

Business Response: As Mr. ********** has requested, a search credit for a Background Report with Federal and Nationwide County Criminal Check and Business People Search has been added to his account.  After logging into his account, Mr. ********** will find the search credit under “My Credits” which is located in the upper-right corner of the website.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

12/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The nature of my complaint is a privacy issue. Via their subsidiary, Publicrecords.com, this organization refuses to allow consumers to remove or delete their personal information (including address and credit card), if the consumer is no longer interested in using the service. This company has been indiscriminately charging my card for over a year, but will not delete my credit card information. Moreover, when I asked them to delete my account, they state that they will only deactivate my account, and that they must hold onto my personal debit card information and address for "IRS and government" purposes. When asked to cite the specific IRS requirements that demands that they have access to a consumers personal information, despite the the consumer's objection, I received no response. I believe my only recourse, at this point, is to cancel my debit card and order a new one -- this is an incredible inconvenience. However, I beleive this is the only way to protect myself from indiscriminate charges or if their server gets hacked. Short of moving to a new address, they will continue to have access to that personal information. I'm very disappointed in my interactions with this organization, their assertions, and overall business model that does not allow a consumer autonomy or control of their personal information.

Desired Settlement: I would like my personal information DELETED from their database/servers/records -- primarily my address and debit card information -- so they do not have access to it.

Business Response: Intelius keeps all customers’ billing information secured and encrypted.  The billing information is unable to be seen in the system and it is truncated for security.  Unfortunately, the billing information is unable to be removed.  

Ms. ********** account has been disabled.  This means that her account can no longer be accessed by logging in.

The People Search Membership was canceled on 11/17/2015.  There will be no future membership charges.

We appreciate your cooperation is resolving this issue and apologize for any inconvenience.

12/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I requested and paid for a one-time, $0.95 background check so as to identify someone who had been calling me. Without my knowing, I was erroneously (and seemingly deceptively) enrolled in their premier membership program whose monthly fee is $29.95. I DID NOT sign up for the premier membership. I've canceled the premier membership now that I know that five charges of $29.95 have been made on my debit card, but another bill is wrongly coming on 12/20/2015.

Desired Settlement: I would like a full refund of $149.75, and I would like the bill that is supposed to come on 12/20/2015 to be cancelled. If it cannot be cancelled, I would like a refund of $179.70 (to account for the sixth and final bill). I will take NO further action if my outcome is met, nor will I speak of this matter to anyone (though I've read similar complaints on numerous other websites).

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus Membership was activated.  

As requested, the Intelius Premier Plus Membership was canceled on 11/27/2015. A refund was issued for the total amount of $149.75 on 12/1/2015.  The refund will appear on Mr. ********* statement ($29.95x5) in one of the next two billing cycles, depending on the closing date.  Again, all membership charges have been refunded and no future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for resolving this matter promptly and courteously. I am currently awaiting the specified refund.

Sincerely,

**** *******

11/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was signed up for Intelius Premier Plus without my knowledge. It will cost me $7.95 to cancel the service.

Desired Settlement: I want the $7.95 that I will be charged to cancel Intelius Premier Plus refunded. I would also like an email apologizing for their error.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

As requested, the Intelius Premier Plus 7-Day Pass was canceled on 11/5/2015 and the charge of $7.95 was not charged.  Only a charge of $2.95 will be charged for the People Search Report.  No future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

11/25/2015 Billing/Collection Issues
11/25/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: First of all it started with the unwanted membership charge which I stopped. However I requested a report on a certain person and received the report. The phone number they gave for this prerson was bogus but then they advertized an enhanced report with the CURRENT phone number for ten more dollars. This I agreed to and was charged for. When I reviewed the report it gave the same bogus number. I called customer service and the fellow said there could be no refund. If I advertised a service, showed up to do it but my equipment wouldn't function and I could not perform the service I would not expect the person to pay my fee if was not able to perform the service would I?.

Business Response: Intelius’s policy is to use all applicable means to deliver the information service to our customers.  The information we provide is gathered from selected public records and other sources.  Local, state, and federal agencies make updates to public records.  The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.  This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.

We want Mr. ****** to be fully satisfied with his purchase from Intelius.  Since he was not completely satisfied with the People Search Plus Report and the Current Phone and Address Check, we have processed a refund of $7.54 and $8.63 to his account on 11/17/2015.  This refund will appear on his statement in one of the next two billing cycles depending on the closing.

We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

11/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a search from Intelius because they said they had records for a person with the name I was searching for. They tell you they have specific records - criminal and location records for a person with a certain name. They make you sit there with a screen that says "searching . . " for a long time, then they tell you they've found records for the person you are looking for, but you have to pay to see them. I don't mind paying for records, even if they're the same name but not the same person. It's when they imply that they actally have records under that name, and after you pay they say , "Sorry, no records!" Nothing there! You lose. They're internet carnies. Not cool. I have no problem paying for records that are maybe the wrong person, but don't pretend you have something in a report when there is nothing. That's unethical. I would like my money back. I had to go to another service that actually has records and doesn't trick me into paying.

Desired Settlement: I'd like a refund because the service misrepresents what it has and I've had to spend over an hour trying to go through their customer service options to get a refund and now this. And I had to pay another service to get the info promised by intelius.

Business Response: Intelius’s policy is to use all applicable means to deliver the information service to our customers.  The information we provide is gathered from selected public records and other sources.  Local, state, and federal agencies make updates to public records.  The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.  This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.

We want Ms. ****** to be fully satisfied with her purchase from Intelius.  Since she was not completely satisfied with the People Search Report with the Single State Criminal Check, Business Profile Summary, and Phone and Address Check, we have processed a refund in the total amount of $26.80 to her account on 11/24/2015.  This refund ($3.95, $22.85) will appear on her statement in one of the next two billing cycles depending on the closing.  Again, all charges have been refunded.

We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.


Sincerely,

***** ******

11/17/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was receiving SPAM phone calls on my cell phone and wanted to know what political candidates were calling. I did a reverse search on *********** and was offered a $.95 reverse phone report which I decided to avail myself of. Shortly thereafter I got emails from intelius notifying me that I'll have a $29.95 charge on my card for Premium Service. Also, if I wished to cancel it would be a $7.95 fee. That was clearly not what I had in mind when I tried searching for that annoying phone number. I called the customer service number and got resistance from a heavily accented individual whom I could hardly hear. She notified me that I had voluntarily signed up for the service, but she would cancel it out...at least, that was what I thought she said. But the attitude was obnoxious. So, I asked to speak to a supervisor. When he came on, he said the same thing that the original operator said. My charges would be cancelled, but that I had gotten the service I purchased and signed up for. While I am glad I will not have any further charges, I fear for my personal information. Further, I feel the Free phone check became something it was not. This is a classic "bait and switch" that this business should be reprimanded for. They have many complaints of this sort of tactic, and I want to be another who asks that their advertising be corrected so that people don't have to waste their time cancelling services they never intended to purchase. Small print gets overlooked and these people are preying on the public. Shame on BBB for giving them an acceptable rating.

Desired Settlement: I expect nothing in return from Intelius or the BBB, but if there is further billing, or my personal information is compromised in any way, I will call back and escalate the complaint. This is a business practice that preys on people not reading the fine print while they promise or imply something else.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

As requested, the Intelius Premier Plus 7-Day Pass was canceled on 11/04/2015 and the charge for the 7-Day Pass was never charged.  Additionally, since the Assisted Phone Search Report did not return any results, the charge of $0.95 was canceled on 11/05/2015. This will reflect on Mr. ******* statement in one of the next two billing cycles, depending on the closing date.  No future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

11/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Intellius has cached my information without my consent. I have requested my information be removed due to life threats and danger to my family Please do not publish this online I WANT my information be removed. They are asking for copy of my license passport etc. Which makes it even more vulnerable to people who are targeting me. I think this company is storing information illegally and I own rights to my own information. Since they are holding my intellectual property that is illegal

Desired Settlement: REMOVE my information and not store it without my consent. I provide consent to those who can publish my information. If it is available on internet it does not mean this company can take it and resell it

Business Response: managing personal information through the Intelius opt-out service is just one step in eliminating its availability.  There are many other sites that may provide similar information found on our site.  Public records sites, search engines, social networking sites and other online co*panies provide different levels of information about individuals.

We would be more than happy to remove their information from our database; however, we are unable to locate any listings with the information which has been provided.  To remove their information, we need their first and last name and the URL where their information can be found on our website.  Additionally, it would be helpful to have their date of birth or age and a list of any cities and states listed for them on our website.  Once we have located their information, we can remove it.

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********,

 

The resolution fromthe business claims that they do not have my link. However, they have removed my information fromtheir site.

I will keep this response and if they ever put my personal information on their web site to sell it I will they violated the integrity and promote criminal activities.

 

For now they have removed my information. They should not have kept my information in the first place. 

Sincerely,

**** *

11/12/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In early July or so I paid a one time fee of 95 cents for a service on the website but then when I looked back at my bank statements, I have been charged $29.95 for the past four months or so (a total of around $119.80) and this was completely without my knowledge. When I was paying the 95 cents for that service I did not sign up for any additional service whatsoever so it appears I was fraudulently enrolled in some type of membership that I was not aware about nor is something I want.

Desired Settlement: I believe I am entitled to and would like a full refund for all of these monthly fees I have been charged and to get this membership completely cancelled.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

As requested, the Intelius Premier Plus Membership was canceled on 11/4/2015 and a refund was issued for the total amount of $119.80.  The refund will appear on Ms. ******* statement ($29.95x4) in one of the next two billing cycles, depending on the closing date.  Again, all membership charges have been refunded and no future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

11/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have requested Intelius to remove my private records from appearing on the internet and they wont comply. The business is requesting more personal records like drivers license, etc. to remove my personal records off the web. I did not request my records to be stored in their database, and I find it even more problematic that to remove my personal records, I need to send further private and personal information. Can this be handled by the Better Business Bureau or does it need a legal service?

Desired Settlement: References to my record, should be removed from the Intelius database and no inquiry for my personal information over the internet should be allowed

Business Response: Intelius solely collects and compiles the public records and publicly available information.  Local, state, and federal agencies make updates to public records.  The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend ******** ***** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Generally, we do require an individual’s identity to be verified prior to processing an opt-out.   To do this, we request that proof of identity be submitted along with the removal request.  Proof of identity can be a state issued ID card or driver's license.  When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.  However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.  If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

11/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On October 20, 2015 I was looking for an online search for a harassing phone number. I saw Intelius had a special of a once time search for .95 cents, so I opted in. 2 days later, I got the result, in which the only info they gave me was the name of "Jim N/A". I was disappointed, so cancelled my membership that day, 2 days after the original search. I never received an email, or other form of contact telling me I was unsubscribed, other than it took me to a new page saying my membership had been cancelled. I got a text on my phone today, November 1, 2015, thanking me for my business, and that I was charged a monthly fee of $7.95. I called the toll free number, inquiring about this. He stated I didn't cancel until October 28, 2015, and if I had cancelled within the 5 days of the initial request, I would not have been charged. I notice this is a common complaint of consumers with this company. I will drop all complaints if they refund my $7.95.

Desired Settlement: I would like my $7.95 refunded.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

As requested, the Intelius Premier Plus 7-Day Pass was canceled on 10/20/2015 and a refund for $7.95 was issued on 11/2/2015.  Additionally, we want Ms. ***** to be fully satisfied with her purchase from Intelius.  Since she was not completely satisfied with the Assisted Phone Search Report, we have also processed a refund of $0.95 to her account on 11/2/2015.  This refund ($7.95, $0.95) will appear on her statement in one of the next two billing cycles depending on the closing.  Again, all charges have been refunded and no future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *****

11/4/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Yesterday I looked up a known cell phone number of 8 yrs to someone on their site and they gave me incorrect information to who it belonged to that I know for a fact and they are charging me .93 or .98 cents. They are scam. I purposely looked up a known phone number to see if they were legit. They told me that was what is on file most recently. I know for a fact this person still has the phone number I looked up and has had that phone number for over 8 years and the person they listed was not the person.

Desired Settlement: They do not charge me at all - I will not use their services for incorrect information and will let everyone I know not to use them.

Business Response: Intelius’s policy is to use all applicable means to deliver the information service to our customers.  The information we provide is gathered from selected public records and other sources.  Local, state, and federal agencies make updates to public records.  The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.  This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.

We want Ms. ********* to be fully satisfied with her purchase from Intelius.  Since she was not completely satisfied with the Phone Report, we canceled the pending charge of $0.95 on 10/21/2015.  This will reflect on her statement in one of the next two billing cycles depending on the closing.

Additionally, the Intelius Premier Plus 7-Day Pass was canceled and the charge of $7.95 for the 7-Day Pass was not charged.  No future membership charges will occur.

We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

10/21/2015 Advertising/Sales Issues | Complaint Details Unavailable
10/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company posted my home address and workplace online for all to see and allowed a bunch of internet psychos to doxx me. I will be pursuing legal action. This is extremely dangerous for many people and the FBI should be notified immediately.

Desired Settlement: I would like my own profile removed but more than that they should be shut down immediately and subject to federal investigation.

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Mr. ******** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:  
Complaint: ********

I am rejecting this response because your info is far worse than other sites. Nothing else in my Google results is anywhere near as violating. You provide my street address for all to see (poorly censored and still obvious), and I cannot unlist myself without sending you a BIRTH CERTIFICATE. You'll excuse me if I do not trust you with that info since you are a huge scam. Now you even admit unlisting me is not permanent. I have every intention of reporting you to the FTC or whatever federal branch needs to be notified as soon as I have the time.

Sincerely,

***** ********

10/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hi, I am trying to remove all of my personal information from Intelius, however, the only way to do it is by sending a fax. I tried the fax number several times and it does not work. There must be another way to remove my personal information from this site but there does not seem to be any way to do it.

Desired Settlement: Please remove all of my information from your site and in addition, block it from view or sale from any third party business, including all marketing companies.

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Mr. ******** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

We have verified that there have been no recent issues with the fax number Mr. ******** attempted to submit his Opt Out request to.  We do accept Opt Out requests by mail or through our online form.  All of our submission methods can be found on our Help page at http://www.intelius.com/help.php.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

10/7/2015 Billing/Collection Issues
10/6/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company Intelius is using my personal information in white pages (Intelius is sponsored) without my permission or authorization, please, I want this company who stole my information stop using it on line in *********, I will wait for your answer. Thank you! *** ********** *

Desired Settlement: Please request to this company Intelius stop using my personal information who was stolen. Thank you again. *** **********.

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Ms. ********** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Therefore I'm not agree after certain time my personal information will be available in the web again, was really dificult for me find the way to request to the company Intelius remove my personal information, I'm totally dissapointed with my personal information like my Adress, birthday and my name is setting on the web like public information and companies make this a good bussiness, thank you and definitely I will constantly checking it if this occur more times I will submit another complaint to BBB.

 Sincerely,

*** **********

9/30/2015 Problems with Product/Service | Complaint Details Unavailable
9/24/2015 Advertising/Sales Issues | Complaint Details Unavailable
9/18/2015 Problems with Product/Service | Complaint Details Unavailable
9/17/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a background check on myself - in a meeting - on 6/2/15 in Houston, TX. I believe the cost was $39.95. There "may have been" fine print on the web page stating that I was joining up for a recurring billing on some Intelius plan that I have no need for, no desire for, etc., etc., etc. I guarantee you it was neither recognized by me nor by the three colleagues sitting by me at the time (and surrounding me now). In hindsight, going back to my inbox now, I see that I did receive three additional & separate emails on 6/2/15 AFTER receiving my background check report. Two for addl. services for purchase, the third telling me I bought a monthly plan. I didn't make it to the third. Does the BBB see a pattern here? I certainly do. I inadvertently signed up for a recurring monthly billing of $29.95. I was given 7 days to opt out. Through email fatigue from Intelius I didn't even get to that email. This was pre-ordained my friends at the BBB. I called Intelius Customer Service this morning. The CSR almost fell over himself setting up my refund. There is no doubt in my mind, but this is 95% of "Teddy's" job. They know and expect people to call the customer service number demanding reimbursement. They also know full well that a large percentage of people do not closely look at their monthly statements and will not call. We have become accustomed to the BBB being somewhat ineffective, but please do something here. As Teddy shared with me on the phone this morning. "It's perfectly legal." I say Nay Nay. Respectfully, **** ***** *** ********

Desired Settlement: They say they are refunding my money - July, August & September at $29.95 per month. That is $89.85. What about my time. I am a business owner. Last year I made $143,210. If we round it down to $140K, in a 40 hour work week for 50 weeks a year that comes to $70.00 an hour. I started this mission at 8:15 ET this morning. After going through my bank statements, sitting on hold twice with Intelius (I have phone records), arguing with Intelius CSR Teddy with the English Accent and then finding this BBB page and making this complaint it is now 10:15 ET. That is two hours that I cannot bill and will not get paid. I would like Intelius to may me - **** ** ***** - $140.00 for the two hours of my time that I took away from my day to spend going after the money that I feel they stole from me when I went to their place of business to purchase what I thought was a legitimate product from a legitimate organization.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day pass was activated.  

As requested, the Intelius Premier Plus Membership was canceled on 9/15/2015 and a refund was issued for the total amount of $119.80.  The refund will appear on Mr. ******* statement ($29.95x4) in one of the next two billing cycles, depending on the closing date.  Again, all membership charges have been refunded and no future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:  
Complaint: ********

I am rejecting this response because the mere fact that the company almost fell over backwards to refund the money taken from my account and the responses provided by Teddy that I shared in my previous communication clearly show that a major portion of their business model is to get people on the monthly installment w/ no intention of selling additional services.

Sincerely,

**** *****

9/10/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: inome advertises as a dba intellus on Wow.com as a free reverse directory telephone number lookup. it is NOT free. intellus charges for revealing the name of the company whose phone number is supplied. i think this is FALSE advertising.

Desired Settlement: TELL THE TRUTH! in your advertising.

Business Response: While it is free to search on our website, there is a cost associated with the purchase of a full report.  There is a three-step checkout process which describes, in full, the product pricing as well as the purchase options.  We do display preliminary search results at no charge.  We provide this partial information so that customers can ensure that they are purchasing information on the correct individual.  Additionally, there are numerous referral websites which provide customers basic information at no cost.  These websites will provide Intelius.com as an option for purchasing more extensive information.  If a user chooses to go to Intelius.com, the full report contents will be provided for a charge.  The cost of each report varies and is provided upon purchase.  Please visit http://www.intelius.com/all-products.html for a full list of the products and services we offer through Intelius, Inc.

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Sincerely,

******* ******

9/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a one-time background check but was fraudulently enrolled in their 'premier' membership withy a monthly fee.

Desired Settlement: Refund monthly fees paid.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

As requested, the Intelius Premier Plus Membership was canceled on 8/29/2015 and the pending charge of $29.95 was canceled on 8/30/2015.  Additionally, the remaining charge of $29.95 was refunded on 8/31/2015.  This will reflect on Mr. Pallansch’s statement in one of the next two billing cycles, depending on the closing date.  Again, all membership charges have been canceled or refunded and no future membership charges will occur.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:  

Gentlefolk--
Regarding a recent complaint I filed against the Intelius background-check service, I wish to reply that the complaint has been resolved to my satisfaction and I have no further grievance against the company, but have been unable to convey this using your website.
My only further comment is to protest the common practice of many online retailers to rely on ‘bait-and-switch’ tactics to offer a sample product and automatically enroll the customer in a subscription with automatic monthly charges, without clear notification of this ploy.
Can you do anything to discourage this, at least with otherwise responsible companies like Intelius?
Thank you for your excellent handling of this complaint.
Sincerely,
****** *********

 

 

9/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When performing a ****** search of my name. The intelius link shows this link. ********************************************************************************************************************************************************** This link contains my address. I have asked the company several times to remove me from their database and remove this link, but they have not.

Desired Settlement: To please remove me from their database and remove my address as a direct link and link/name of the webpage. If you look at the bottom of this page, it directly auto-populates my information with real address. **********************************************************************************************************************************************************

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

Since, ********** is not our site we have no direct control over the information appearing in their search results. We suggest that Ms. *** contact them directly regarding the removal of any information appearing on their website. Also, we recommend Ms. *** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request.

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
Intelius has my address in the link of their website page. The link to this particular page of Intelius needs to be deleted. ****** does not have control over the website links that Intelius creates.

Consumer Response: (The consumer indicated he/she ACCEPTED the response from the business.)
I accept the proposed resolution that Intelius remove my information and contact ******. The hyperlink is still currently active and live through ****** search of my name. The hyperlink has been provided already through the original complaint, I will not be able to enter it in this text because this response will be publicly posted on the BBB website. Please ****** search my first and last name with quotation marks and the keyword Intelius to bring you to the page. The hyperlink brings you directly to a page that says there is no "(name)" however my address still is appearing in the bottom of the page in search fields as well the hyperlink itself. Thank you.

Business Response: The URL that Ms. *** is referring to generates the information the user enters into the search field.  The variables in the URL for First and Last Name can be manipulated and it will show on the page.  The reason the page displays “******* *** in Carson, CA” is because that was what was entered on our website.

We were able to locate a search result on ********** which contains the URL that Ms. *** is concerned about.  ********** is not our site so we have no direct control over the information appearing in their search results; however, we have submitted a request to ****** to remove the search result on Ms. ***** behalf.

We recommend Ms. *** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

8/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I asked my assistant to search for a former classmate. She signed up under the 1 month option. In reviewing my newest Visa statement, I see that I was charged again. PeopleSearch 360 was contacted to get this stopped. The representative gave her a confirmation number concerning the call and another confirmation for the refund. She was told that she would receive a confirmation of both via email. They confirmed the email address, but have failed to send one. We never received an email confirming the first charge and was not sent one when calling about that last month.

Desired Settlement: We would like to receive the emailed confirmations that were promised.

Business Response: As requested, the Public Records 360 Membership was canceled on 08/25/2015 and a refund was issued for $19.95.  The refund will appear on Mr. ******* statement in one of the next two billing cycles, depending on the closing date.  Mr. ***** will only be billed $19.95 for the first month of the Public Records 360 Membership.  There will be no future membership charges.

Additionally, a confirmation was sent to the email on Mr. ******* account to verify that his membership was canceled and that a refund was issued, which included both of the confirmation numbers which were provided to him during the phone conversation when the membership was canceled.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****

8/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I don't want my information on their website that anyone with a computer can do a search on my name and find out everything about my family and where I live. I realize a lot of this information is public knowledge but should only be able to be obtained through a state or government agency... not a random website. I requested my information be removed and they said I had to fax a copy of my drivers license... I don't feel comfortable faxing a state ID to some unknown fax number. I think this is disgusting and an abuse to freedom and doesn't help anyone except stalkers and people looking to do harm against private citizens.

Desired Settlement: I WANT MY INFORMATION REMOVED FROM YOUR DATABASE.

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Mr. ****** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Generally, we do require an individual’s identity to be verified prior to processing an opt-out.   To do this, we request that proof of identity be submitted along with the removal request.  Proof of identity can be a state issued ID card or driver's license.  When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.  However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.  If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******

8/26/2015 Billing/Collection Issues | Complaint Details Unavailable
8/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company will not remove my information from the Intelius website without giving them a copy of my driver license or birth certificate, it's ridiculous and how do I know they will not use that information to make fake IDs with what they have now.

Desired Settlement: I want my information removed without giving them any further private information or copies.

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Mr. ******* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Generally, we do require an individual’s identity to be verified prior to processing an opt-out.   To do this, we request that proof of identity be submitted along with the removal request.  Proof of identity can be a state issued ID card or driver's license.  When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.  However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.  If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

8/21/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Order ******** * ******** I purchased two reports and the reports did not generate any information about the phone number's owner. Everything was unknown. I placed a request for a refund on the date of purchase, Aug 10 and no one from Intelius has contacted me back.

Desired Settlement: I want to be refunded the payment amount that was made. The service that was paid for was not fulfilled. Like I mentioned about, the reports did not generate any information on the owner of the phone number

Business Response: Intelius’s policy is to use all applicable means to deliver the information service to our customers.  The information we provide is gathered from selected public records and other sources.  Local, state, and federal agencies make updates to public records.  The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.  This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.

We want Mr. **** to be fully satisfied with his purchase from Intelius.  Since he was not completely satisfied with the Phone Report, we have processed a refund of $2.47 to his account on 8/21/2015.  Additionally, we have also refunded $2.48 for the Online Voucher for Phone Report.  This refund ($2.47 & $2.48) will appear on his statement in one of the next two billing cycles depending on the closing.  Again, all charges have been refunded.

We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****

8/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I wanted to find more about the person, whose I had only name. I ordered report for $9.95 ( Order# ********) , while ordering this , Intelius website said, i Would be getting information like persons professional (LinkedIN Profile link) , facebook Profile link etc. But apart from the persons current address not much information was provided.I think, this are complete bad practices. They should only sale, more information about the person , if they have it in their database and not sale empty promises.

Business Response: Intelius’s policy is to use all applicable means to deliver the information service to our customers.  The information we provide is gathered from selected public records and other sources.  Local, state, and federal agencies make updates to public records.  The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.  This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.

We want Mr. ******** to be fully satisfied with his purchase from Intelius.  Since he was not completely satisfied with the two People Search Plus Reports purchased on 7/26/2015, we canceled the charges in the total amount of $19.90 on 7/28/2015.  This will reflect on his statement ($9.95x2) in one of the next two billing cycles depending on the closing.

Since we show no record of Mr. ******** contacting us with his concerns before, we would like to welcome him to contact our Customer Care with any questions he has.  Our Customer Care can be reached TOLL FREE at ***** *********  We are open from 5:00am to 6:00pm PST Monday through Friday and Saturday and Sunday from 6:00am to 4:00pm PST.  

We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

8/10/2015 Problems with Product/Service | Complaint Details Unavailable
8/10/2015 Problems with Product/Service | Complaint Details Unavailable
8/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went online and checked on the Intelius website what was listed under my name. The name of some of my immediate family members are listed however there is a lot of inaccurate information. There is information regarding locations I have never worked and lplaces I have never lived. I called the company on 8/2/15 at about 6:30pm est. to explain the situation and asked to have this removed. I was told I would have to send in a valid government ID to have the information removed because it is public record and it may have been crossed with someone else's that's why it's incorrect. I stated that I do not think its safe to send a copy of my government ID to a company and that I just wanted the wrong information removed. I was given no other option so I am seeking help to have the information taken off the website without having to send a copy of my drivers license or passport (which I don't have).

Desired Settlement: To remove the information under my name. It should be considered public record because it is incorrect and is falsely listed as my information. Thank you

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Ms. ********* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Generally, we do require an individual’s identity to be verified prior to processing an opt-out.   To do this, we request that proof of identity be submitted along with the removal request.  Proof of identity can be a state issued ID card or driver's license.  When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.  However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.  If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.


Sincerely,

****** *********

8/5/2015 Problems with Product/Service | Complaint Details Unavailable
8/3/2015 Problems with Product/Service | Complaint Details Unavailable
8/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up for this service with the intention of determining dates and charges of some criminal charges from my past so that I can accurately disclose them on my job applications. When I typed in my information there were multiple listings with my name and various addresses that I have previously lived at, I was only able to choose one, I chose one that matched my name and home address but the results were not accurate whatsoever. None of my criminal history came up, i was able to locate the records on a different website, so I know the information is available. I dont think I should have to pay for a service that is misleading and very inaccurate. I requested a refund of $14.95 directly from them and they denied my request, they offered me a free background check.

Desired Settlement: I would like for my credit card to be refunded the amount charged by intelius which was $14.95 and I would hope that they do something to make the results more accurate in the future.

Business Response: Intelius’s policy is to use all applicable means to deliver the information service to our customers.  The information we provide is gathered from selected public records and other sources.  Local, state, and federal agencies make updates to public records.  The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.  This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.

We want Mr. ******** to be fully satisfied with their purchase from Intelius.  Since he was not completely satisfied with the Statewide Criminal Check, we have processed a refund of $14.95 to his account on 7/21/2015.  This refund will appear on his statement in one of the next two billing cycles depending on the closing.

Additionally, Mr. ******** was enrolled in the Intelius Premier 7-Day Pass.  The Intelius Premier 7-Day Pass was canceled on 7/20/2015 and the charge of $7.95 for the 7-Day Pass was not charged.  There will be no future membership charges.

We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

7/22/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On July 11th, 2015, Icancelled my membership with Intelius, Order #********, with their own document ststing "There will be no further membership charges, but you can continue to use Intelius Premium thru July 18th,2015" On Sunday July 19th, I found an attempt to debit my Mastercard for $7.95 by Intelius. I immediately called their customer service number, and was told that on the 8th day, after cancelling, that the charge of $7.95 was being added to my account, for a debit I did not agree to, or authorize.

Desired Settlement: Kindly refund my debit card, and remove me as a Intelius client.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  

When the Intelius Premier Plus 7-Day Pass is canceled within the first seven days of its activation, a charge of $7.95 will occur.  Our records indicate that the Intelius Premier Plus 7-Day Pass was canceled on 7/11/2015.  The charge of $7.95 for the 7-Day Pass was canceled on 7/19/2015.  This will reflect on Mr. ************** statement in one of the next two billing cycles, depending on the closing date.  Mr. ************ will only be charged $24.97 for the Background Report purchased on 7/11/2015.  There will be no future membership charges.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:  
Complaint: ********

I am rejecting this response because:THE Cancellation of Service was 7/11/2015, Period. And there cancellation document STATES That there would be no further charges.PERIOD.

Sincerely,

***** ************

Business Response: The Intelius Premier Plus 7-Day Pass is not a free trial offer and a charge of $7.95 is required to access the service.  To reiterate, the Intelius Premier Plus 7-Day Pass and the pending charge of $7.95 have been canceled.  This will reflect on Mr. ************** statement in one of the next two billing cycles, depending on the closing date. There will be no future membership charges.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ************

7/17/2015 Billing/Collection Issues | Complaint Details Unavailable
7/9/2015 Billing/Collection Issues | Complaint Details Unavailable
7/5/2015 Billing/Collection Issues | Complaint Details Unavailable
6/28/2015 Problems with Product/Service | Complaint Details Unavailable
6/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company also does business as ****** ******* ***. Posting public information online they make impossible to have removed. They want a copy of your license, government issued id, us passport, us military id, state issued id card, employee id card from a state agency or a notarized identity verification form. This is for both of the sites they post on. I have tried to remove both my daughters and my name but I am not going to send them that information. I do not no of any other sites that request this information.

Desired Settlement: All and any records for my daughter ******** * ******* and myself ******** ******* removed and not to be added to any there sites in the future.

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information for ******** * ******* from the Intelius database, as well as affiliated sites.  However, we were unable to locate any listings for ******** *******.  If Ms. ******* can reply with the URL where she see her listing and indicate the city and state next to the listing, we would be happy to remove it.

We recommend Ms. ******* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Generally, we do require an individual’s identity to be verified prior to processing an opt-out.   To do this, we request that proof of identity be submitted along with the removal request.  Proof of identity can be a state issued ID card or driver's license.  When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.  However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.  If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Better Business Bureau:

Attached is the information from your company ****** ******* *** 

*****************************************************************************************************************************************************************************

******** * ******* *** **
******** * *******
**** *******
******* *******

********* **
*********** **
** ********* **
********** **
******** **
********** **


I would like this information for myself, some of it is wrong and my son and husband.  We pride ourselves on our privacy and appreciate your understanding.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Sincerely, 

******** *******

6/21/2015 Problems with Product/Service | Complaint Details Unavailable
6/14/2015 Billing/Collection Issues | Complaint Details Unavailable
6/14/2015 Problems with Product/Service | Complaint Details Unavailable
6/11/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I called Intelius to ask for removal of incorrect information concerning one of the people listed on their web site. On their site it shows that ** ** has relatives listed as my late mother, myself and other members of my family. It also lists that she has lived at many of our family's residences. All of information is totally false. I asked an Intelius employee to remove this info and she said that ** ** would have to remove it. I explained that I believe ** ** *** have gone into my mother's mailbox after she passed away. I became the executer of my mother's estate and I soon started receiving mail addressed to my late mother's address ( forworded to my address) and then just to my address with ** **'s name on it. The rep from Intelius kept saying that she could not do anything about the issue so I asked to speak to her supervisor and I retold my whole story again to him and told him repeatedly that I believed that ** possibly went illegally into my mother's mailbox to retrieve mail and this is how she got the information. I finally thought I convinced him that what I was telling him was the truth and my and my late mother's info and my information would be removed but he said that my daughter(s) would have to call and remove the incorrect information themselves. Intelius has Not removed any information concerning my family: I.e. Names listed as relatives of ** ** or previous addresses of ** ** as of today. This is the only company that I have had trouble with. The other companys I contacted promptly removed the incorrect information immediately.

Desired Settlement: Removal of all of the incorrect information concerning any member of my family immediately. I also want to know how Intelius got this information. Did Intelius buy the information that they have on ** ** from someone: as in a telemarketers list? Did ** ** give Intelius this false information to Intelius herself? I want to know the truth as to how ** *** name got connected to my family.

Business Response: Generally, we do require an individual’s identity to be verified before removing them from our database.  We don’t want anyone to remove records of other people.  However, we will remove the requested information from our database.  We were unable to locate the individual which Ms. *** is requesting to have removed from our database.  If Ms. *** could reply with their full name and the URL where the individual appears and indicate which city and state appears next to the listing, we would be happy to remove it.

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:  
Better Business Bureau

Intelius asked me to provide the name of the woman whose records are incorrect in Intelius' database . It is ******* ****** who resides in Cocoa Beach, Fl. My family members are included as relatives of her which is NOT true. Intelius also associates ******* ****** with many of my family's addresses which again is false information. ******* ****** has not lived at any of the Iowa; Naples,Fl; Melbourne,Fl; Melbourne Beach,Fl addresses. Intelius can contact me directly to make sure all of my family's information is removed and disassociated from ******* ******.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they follow through and remove all of my family's information, the names and any addresses associated with my family members.                                                                                                                                                                                                                                                                                                                                                         Also, I still want to know and require HOW Intelius got, ( bought) the information on ******* ****** that all the misinformation attached to her file. This is important to me as I want to find out conclusively how and why ******* ****** started including my family into her family history and records. Identity theft comes to mind or future robbery of one my family members. Thank you for your attention to this very important matter.
Sincerely,

***** ***

6/5/2015 Problems with Product/Service | Complaint Details Unavailable
6/2/2015 Problems with Product/Service | Complaint Details Unavailable
6/1/2015 Problems with Product/Service | Complaint Details Unavailable
5/30/2015 Problems with Product/Service | Complaint Details Unavailable
5/25/2015 Problems with Product/Service | Complaint Details Unavailable
5/25/2015 Billing/Collection Issues | Complaint Details Unavailable
5/23/2015 Problems with Product/Service | Complaint Details Unavailable
5/21/2015 Problems with Product/Service | Complaint Details Unavailable
5/19/2015 Problems with Product/Service | Complaint Details Unavailable
5/18/2015 Problems with Product/Service | Complaint Details Unavailable
5/12/2015 Problems with Product/Service | Complaint Details Unavailable
5/11/2015 Problems with Product/Service | Complaint Details Unavailable
5/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This website is contributing to me being harassed, as it is publishing information without my expressed consent. https://www.intelius.com/results.php?ReportType=1&formname=name&qf=******&qmi=A&qn=*******&qcs=***********%2C+*************=1First off, I've never lived in Florida, and have never been associated with this address. Second, my family never gave permission for them to post their information either.

Desired Settlement: Please go through your database and REMOVE all information that you have about me, as well as my family members. If it is not done, I will file a lawsuit.

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Ms. ******* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

4/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Multiple charges were debited against my account for a service that was never ordered.

Desired Settlement: The $4.95 and $7.95 charges to be refunded to my bank account.

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier 7-Day Pass was activated.  

Additionally, while we provide preliminary search results for free, there is a charge associated with purchasing a full report.

We want you to be fully satisfied with your purchase from Intelius.  The Intelius Premier 7-Day Pass was canceled on 4/9/2015.  On 4/15/2015, a refund of $7.95 and $4.95 was issued for the Intelius Premier 7-Day Pass and the Social Net Lookup. The refund will appear on your statement ($7.95, $4.95) in one of the next two billing cycles, depending on the closing date.  Again, all charges have been refunded and no future membership charges will occur.

We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *******

4/19/2015 Advertising/Sales Issues | Complaint Details Unavailable
4/13/2015 Problems with Product/Service | Complaint Details Unavailable
4/12/2015 Problems with Product/Service | Complaint Details Unavailable
4/11/2015 Problems with Product/Service | Complaint Details Unavailable
4/7/2015 Billing/Collection Issues | Complaint Details Unavailable
3/31/2015 Billing/Collection Issues | Complaint Details Unavailable
3/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently conducted an internet search of my name. The Intelius web-site showed an individual with my exact name, education background ( ******** ********** and ***** ********** (Law School) associated with an individual with my name living 70 miles away. This other **** ***** ********* also purportedly worked at my past employer. (*** ********* **) The listing of this other **** ***** ********* with my educational and work background is obviously and error. I am currently looking for a job and do not need confusion as to my identity. I asked Intelius to correct this mistake or in the alternative provide the documents supporting this person's purported background. They refused. http://www.intelius.com/Find-Phone-Address/*******************************

Desired Settlement: I want Intelius to produces the documents that support the educational and work background of the Grinnell Iowa **** ** *********. If they are unable to I want the references to ******** **********, ***** ********** and *** ********* **mpany removed from its association with the **** ** ********* in Grinnell.

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability.  There are many other sites that may provide similar information found on our site.  Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Ms. ********* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

3/21/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Intelius has listed my personal information, violating my privacy and endangering my safety. Then some of its information is wholly incorrect. I want any and all files related to me removed from their site.

Desired Settlement: Remove any and all information about me from their site.

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability.  There are many other sites that may provide similar information found on our site.  Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Ms. ***** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****

3/19/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a phone call from this company. They refused to answer any of my questions i.e. Why do you need to know what state I access my e-mail from? Why do you need this information? He just kept repeating himself and when I didn't answer his questions he raised his voice and made the comment *** ** **** which I took offense to. I explained to him that I'd had many scam phone calls and my questions were reasonable and if this wasn't a scam he would answer my questions and if it is to hang up. He hung up. If someone like this is going to represent a company that the BBB accredits then I think BBB needs to re-evaluate.

Desired Settlement: My name taken of their list and the BBB to re-evaluate this company.

Business Response: Intelius is an internet based company.  We collect and compile public records and publicly available information.  We offer services like background checks, people searches, and phone look-ups.  Essentially, we make it easier to locate publicly available information.

Intelius does not initiate outbound calls.  We would be more than happy to research this further.  We ask that Ms. ***** provide us the phone number she received the call from along with the date and time the call was received.

We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.
 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****


Please advise Intelius the following information: date 3/9/15 phone (**** ******** @ 1:38 pm. I received a second call: date 3/10/15 phone (845) 582-1410 @ 7:27 pm. Both phone call originated from Brewster, NY. 

3/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is displaying all my personal information when I asked for my information to be removed they requested that I provide them with a copy of my identification. This company is fraudulent and giving out people's information without their permission.

Desired Settlement: Remove my information from your website immediately.

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability.  There are many other sites that may provide similar information found on our site.  Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend *** ****** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Generally, we do require an individual’s identity to be verified prior to processing an opt-out.  To do this, we request that proof of identity be submitted along with the removal request.  Proof of identity can be a state issued ID card or driver's license.  When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.  However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.  If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.

Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******

3/12/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I contacted this company in June of 2014 to STOP / cancel service-- my credit card has continued to be billed the $19.95 per month fee-- I have disputed it as well with my card holder and no results.

Desired Settlement: I would like services cancelled and fees refunded

Business Response: Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a free trial of the Intelius Premier Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.

In this case, the promotional offer was accepted and the Intelius Premier Membership free trial was activated. 

We reviewed *** ******** account and show that no previous cancellation request was received.  As requested, the Intelius Premier Membership was canceled on 3/3/2015.  We show the Intelius Premier Membership was active since 11/16/2012 with a total of 28 membership charges occurring.  We have issued a refund back to June 2014, when *** ****** indicated he originally requested to cancel his Intelius Premier Membership.  The refund will appear on *** ******** statement ($19.95x9) in one of the next two billing cycles, depending on the closing date.  There will be no future membership charges.

We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The original response I received from them indicated 12 months refund.

Sincerely,

****** ******

3/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is listing my personal information on their website without my consent. When I filled out their contact form to ask remove my information, they request me to fax the copy of my DL that I have never provided them before.

Desired Settlement: Please remove my information from your website immediately and do not add it back again. No matter where or how they get our information, it should be company's responsibility to technically come up with an algorithm to eliminate past requests to stay opt out from their database.

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend *** ***** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request.

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

2/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Intelius is refusing to remove fraudulent info they are publishing about me. My ex wife is attempting to steal my identity and update my information with HER personal info. After following intelius' steps to report and remove this fraudulent info it is still not been corrected. This comes at a great personal and professional cost to me and needs to be fixed.

Desired Settlement: Removal of all ties to the individual Intelius has listed as "**** **** ****" (not a relation) and remove HER physical address and all info from my name and profile.

Business Response: Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.

We have removed the requested information from the Intelius database, as well as affiliated sites.

We recommend Mr. **** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.

Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request.

We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

2/24/2015 Problems with Product/Service
2/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went to intellius for some info on my nefew They were suppose to give me the info right then. "instantaneously" the web page came up with error on page there was nothing there. I contacted them serveral times. I told them about the issue and to refund my $3.95 back to my bank. they refuse to do that. We have been going round and round with this for 3 days. I just want them to give me my money back. I got nothing.

Desired Settlement: My $3.95 cent taken out of my bank. I am 65 years old and living on 584.00 a month from social security.

Business Response: Initial Business Response /* (1000, 5, 2015/02/02) */ Intelius' policy is to use all applicable means to deliver the information service to our customers. The information we provide is gathered from selected public records and other sources. Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources. We want Ms. ****** to be fully satisfied with their purchase from Intelius. Since she was not completely satisfied with the People Search Report, we have processed a refund of $3.95 to her account on 1/29/2015. This refund will appear on her statement in one of the next two billing cycles depending on the closing. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

2/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I requested to be removed from this website's database for privacy. They want me to fax them a copy of my state issued ID or Drivers License. Are you kidding? I DON'T KNOW YOU PEOPLE AND I NEVER SIGNED UP FOR YOUR SERVICE SO TAKE MY INFORMATION OFF THE INTERNET! http://www.intelius.com/people/***-******************

Desired Settlement: Take down my profile on your website. http://www.intelius.com/people/***-******/***********

Business Response: Initial Business Response /* (1000, 5, 2015/02/05) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend *** ****** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Generally, we do require an individual's identity to be verified prior to processing an opt-out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver's license or other state issued identification; they can send a notarized statement of their identity. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

2/18/2015 Problems with Product/Service
2/17/2015 Problems with Product/Service
2/17/2015 Problems with Product/Service
2/12/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Today January 23rd, 2015, Intelius sent me an email stating they were canceling my service and to contact them if this was in error. I contacted them because it was an error, and they stated they were canceling my service with them due to non-payment. However, I have made a payment as agreed everymonth, as it comes directly from my ****** Wallet account. Intelius received their payment for this month on January 11th. They told me over the phone to contact ****** because they didn't get paid, however, when I did contact ******, they sent me proof as I already stated that Intelius was in fact paid on January 11th for my subscription service. I believe that Intelius is trying force me to double pay for the same service.

Desired Settlement: I would like my subscription service for their product that I have already paid for and continue to pay for reinstated, without them trying to force charge me an extra $9.99 this month when I have already paid for this month as proven in my receipts and ****** receipts. I would also like an apology and possibly a few extra months of service since I had to waste my time trying to explain this to them and told them I had the proof they got paid and they chose to ignore it and be rude by telling to contact ****** for their failures in keeping track of their own billing. Hopefully they can learn to actually listen to their customers and review the facts and evidence before refusing to listen and help their customers next time. Expectations: Reinstated subscription service immediately-Not doubled charged for this month -Few extra months of service for free for wasting my time and their rudeness-and an apology.

Business Response: Initial Business Response /* (1000, 7, 2015/01/30) */ We apologize for any inconvenience arising from the use of our service. We have reviewed Mr. **********'s Intelius account and have confirmed that the Intelius Premier Membership is now fully restored and active. Additionally, we would like to offer *** ********** two free search credits to perform two Background Checks at no additional cost. The regular cost of an individual Background Check is $49.95. *** ********** can use these search credits by logging into his account on www.intelius.com using the username and password associated with his Intelius Premier Membership. If *** ********** would like us to add these search credits to his account we ask that he indicate that in his response. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Initial Consumer Rebuttal /* (2000, 9, 2015/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response and offer from Intelius. As indicated in their response, I am indicating that I would like them to add the two full "Background Check" credits to my Intelius account. Thank you for handling this and the apology. With Intelius's response, I will continue my service, accept the two credits and apology and hope this does not happen again in the future. Thank You

2/11/2015 Problems with Product/Service
2/10/2015 Advertising/Sales Issues
2/10/2015 Problems with Product/Service
2/5/2015 Problems with Product/Service
2/5/2015 Problems with Product/Service
2/5/2015 Billing/Collection Issues
1/21/2015 Billing/Collection Issues
1/20/2015 Problems with Product/Service
1/20/2015 Advertising/Sales Issues
1/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is displaying all my personal information when I asked for my information to be removed they requested that I provide them with a copy of my identfication. This company is fraudulent and giving out people's information without their permission. Even where I work, this is crazy I want my information removed now.

Desired Settlement: Remove my information from your website immediately.

Business Response: Initial Business Response /* (1000, 5, 2014/12/29) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend *** ********* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Initial Consumer Rebuttal /* (3000, 7, 2015/01/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because when I complete a search on the website my information is still there including my childs name mother and brother. When removing someone's information that means all of it you need to search your data base and correct this information asap. Final Business Response /* (4000, 9, 2015/01/13) */ We are more than happy to remove *** *********'s information. We were unable to locate any listings matching the information provided. In order for us to locate the listing we ask that she provide the hyperlink where she sees the information appearing and indicate which listing specifically she would like to have removed. Again, we recommend *** ********* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Final Consumer Response /* (2000, 11, 2015/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) ************************************************************************************************************ My childs information *************************************************************************************************************

1/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is used to find people across the United States. It says that it provides up to date information on anyone that your looking for. I tried the trial version of it. Which involved giving my debit card info. Only to find out that I had to pay more to find recent information. When i Paid the extra fee. It said no current information available. I Am very mad. I called the company and got my money refunded. I"m calling the bank tom to make sure that no other funds were removed from my account. To me they offer a service that does not exist. They lied about the information that was available to me. Then charged me extra to find recent information that was not there. I searched my name. It came up as an address I havent lived at in almost 2 years. And gave a phone number that I've never had. I would really appreciate someone looking into this place. In my opinion it just seems like a scam. Thank you

Desired Settlement: I'm not seeking anything from them just the money i paid. I do not want someone else to be lied to and have them give false information

Business Response: Initial Business Response /* (1000, 5, 2015/01/06) */ Intelius's policy is to use all applicable means to deliver the information service to our customers. The information we provide is gathered from selected public records and other sources. Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources. We want *** **** to be fully satisfied with their purchase from Intelius. Since he was not completely satisfied with the Phone Report, we have processed a refund of $1.03 to his account on 01/06/2014. The charge of $2.11 for the Current Phone & Address Check was refunded on 01/02/2015. This will reflect on his statement in one of the next two billing cycles depending on the closing. Additionally, the Intelius Premier 7-Day Pass was canceled on 01/02/2015 and the Pass charge of $7.95 was not billed. Again, all charges have been refunded and no future membership charges will occur. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience. Initial Consumer Rebuttal /* (2000, 7, 2015/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as all the money is refunded to my account I am satisfied. I just didn't want someone else to go through this kind of hassle for public information that is wrong.

1/8/2015 Problems with Product/Service
12/23/2014 Problems with Product/Service
12/23/2014 Billing/Collection Issues
12/23/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They did not deliver what was promised in the contract and still charged me $39.95 and on top of that 7.95 for an extra payment two weeks later after i canceled the service ( in the same day).

Desired Settlement: Money back.

Business Response: Initial Business Response /* (1000, 5, 2014/12/08) */ Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Membership. When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer. In this case, the promotional offer was accepted and the Intelius Premier 7-Day Pass was activated. The Intelius Premier 7-Day Pass was canceled on 11/29/2014 along with the pending charge of $7.95. Additionally, we want *** ******* to be fully satisfied with her purchase from Intelius. Since she was not completely satisfied with the Background Report, we have processed a refund of $39.95 to her account on 12/8/2014. This will reflect on her statement in one of the next two billing cycles depending on the closing. Again, all charges have been cancelled and refunded and there will be no future billing. We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

12/18/2014 Problems with Product/Service
12/15/2014 Problems with Product/Service
12/2/2014 Billing/Collection Issues
12/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They do not have my permission to list my name and person information on the web. All of my information is un-published and I do not appreciate having all my personal data, family information listed on the web in their search engines. I want all information connected to ***** ******** and (Alias) ***** ****** taken off the web immediately and kept off the web.

Desired Settlement: I want all of my personal information, family information, Aliases taken down from their search engines so it does not appear on the web.

Business Response: Initial Business Response /* (1000, 5, 2014/11/17) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend Ms. *************** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

12/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Intelius is email spamming my inbox with sales and advsertisting. I previously had to dispute a membership charge for Intelius Prime Membership for which I never signed up for or authorized payment. Now Intelius emails me at least weekly promoting services. I never authorized this company to contact me. I have attempted to unsubscribe FIVE times by clicking the "unsubscribe" link in the emails, however the resulting page states "Our records show you are not currently receivining email." I have received marketing messages from Intelius on Oct. 19, Oct. 26, Nov. 2, and Nov. 9th

Desired Settlement: Intelius should CEASE AND DESIST in emailing my email or others in my company promoting services. I never authorized them to email and we have attempted to unsubscribe multiple times. The unsubscribe feature in their SPAM EMAILS does not work.

Business Response: Initial Business Response /* (1000, 5, 2014/11/17) */ We have reviewed the account associated with *** *****'s email address. Per his request, we have confirmed that he is unsubscribed from our mailing list. He will no longer receive promotional emails from Intelius. Additionally, Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Membership. When a customer selects the promotional price, they presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer. In this case, the promotional offer was accepted and the Intelius Premier 7-Day Pass was activated. The Intelius Premier Membership was canceled on 11/17/2014 and a refund was issued for $19.95. The refund will appear on *** *****'s statement in one of the next two billing cycles, depending on the closing date. We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

11/24/2014 Advertising/Sales Issues
11/24/2014 Advertising/Sales Issues
11/21/2014 Billing/Collection Issues
11/14/2014 Billing/Collection Issues
11/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On October X XXXX I signed up for the 95 cent 7 day trial Intelius offers. I cancelled the account the same day using the link they provide. And even took what I thought was safety measures to ensure my credit card wouldn't still be charged. I originally registered using my active ******** ******* card but as a safety precaution for myself I changed my credit card information to an inactive MasterCard just in case the account wasn't cancelled and this company still decided to charge my card. I also never received any confirmation email from them but as the 7th day came and went then day 14th day came and went aside from a couple of promotional offers which I deleted I didn't hear anything from them and so I thought nothing of it and assumed everything was good and that my account had been cancelled as requested. Well on October 23 2014 which is 20 days after the original 95cent 7 day trial purchase I woke up to an automated text from my American Express card informing me that a transaction for $19.95 has been charged to my account. When I looked up my transaction history with them there was an unknown transaction from a company by the name of Inome and the transaction was done at 2:39am. I never heard of this company and called up ******** ******* to inform them that I never authorized this charge and have no idea who or what this company is; and asked the representative what this company was and he was unable to tell me. I then used Google to research Inome and discovered that it is actually Intelius. I then tried signing onto Intelius and was able to do so. Once inside I pulled up the purchase history and sure enough there's 2 payments there, the 95cents that I willingly and knowingly did, and the payment of $19.95 that I didn't authorize was there. However they have misleading information on both receipts. The receipt states that it was paid with a MasterCard when in fact my ******** ******* card was actually charged both times. This is also very confusing because both cards ends in different 4 digit numbers. I was under the impression that a company cannot keep your credit card information on file without your consent, and I took the steps to ensure my account was cancelled and to protect my credit card from continually being used by this company. Yet I have the transaction history from my ******** ******* card that shows the transactions from Intelius the one I authorized for Intelius which was only 95cents, and that clearly states on the transaction report the name Intelius. And I have the unauthorized transaction that was fraudulently processed to my credit card by Intelius which is under a name that is completely different from the one on the purchase receipt that I pulled up. I did another cancellation today but due to the fact that I was still charged after doing it the first time I have no trust in this company and don't believe that they would honor my request the second time around.

Desired Settlement: I want this company to remove my all my personal information including my credit card(s) from their database. And refund me the unauthorized $19.95 charge that they took from my American Express card.

Business Response: Initial Business Response /* (1000, 5, 2014/10/29) */ Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Membership. When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer. In this case, the promotional offer was accepted and the Intelius Premier 7-Day Pass was activated. The Intelius Premier Membership was canceled on 10/23/2014. On 10/29/2014, the membership charge of $19.95 was refunded. The refund will appear on *** ******'s statement in one of the next two billing cycles, depending on the closing date. Additionally, Intelius keeps all customers billing information secured and encrypted. The billing information is unable to be seen in the system, it is truncated for security. Unfortunately, the billing information is unable to be removed. We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

11/11/2014 Problems with Product/Service
11/10/2014 Problems with Product/Service
11/10/2014 Advertising/Sales Issues
11/10/2014 Billing/Collection Issues
11/10/2014 Problems with Product/Service
11/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On the morning of 10/30/14, I paid $19.95 for a criminal background check on a family member that I know has a prior record. The only thing the so called full report provided me with was the person's name and age. I've pulled up the same information for free in a Google search. When I called later that afternoon to request a refund because the report provided was incomplete and consisted of barely any information, I was told by a customer services representative that the reports only provide the information that their website has available! Therefore, I wouldn't be able to receive a refund. Isn't this admitting false advertising if they're claim to update their information using national criminal databases? Yet, they can only really provide whatever basic information they have in their database.

Desired Settlement: I would like the 19.95 I spent on the incomplete background check refunded.

Business Response: Initial Business Response /* (1000, 5, 2014/11/03) */ Intelius' policy is to use all applicable means to deliver the information service to our customers. The information we provide is gathered from selected public records and other sources. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources. We want Ms. ***** to be fully satisfied with their purchase from Intelius. The pending charge of $19.95 for the Statewide Criminal Check was canceled on 10/30/2014. This will reflect on her statement in one of the next two billing cycles depending on the closing. Additionally, the Intelius Premier 7-Day Pass was canceled on 10/30/2014 and the pass fee of $7.95 has not been billed. There will be no future membership billings. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience. Initial Consumer Rebuttal /* (2000, 8, 2014/11/10) */ A refund was provided. I'd like to close this case.

11/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a background check on line and they will not remove my credit card information from their computers. I tried to do it myself and then I talked to a representative who would not remove, then I talked to his supervisor and he refused.

Desired Settlement: my information permanently removed from their computers, and a warning on the web site telling people that their information can never be removed.

Business Response: Initial Business Response /* (1000, 5, 2014/10/29) */ Intelius keeps all customers billing information secured and encrypted. The billing information is unable to be seen in the system, it is truncated for security. Unfortunately, the billing information is unable to be removed. We appreciate your cooperation is resolving this issue and apologize for any inconvenience. Initial Consumer Rebuttal /* (3000, 7, 2014/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not believe they cannot remove the information but rather that they chose to keep that information for their own purposes. Do they really expect people to believe that they cannot remove/erase my credit card information? Only a fool would believe that poppycock. Lets face it, they are in the business of collecting information on people and that is what the are doing.

10/30/2014 Problems with Product/Service
10/28/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Intelius got our credit card #, withoutb our permission or knowledge, and began monthly charges of $19.95 for we know not what. When we contacted Intelius and asked them to stop, they tried to get more personal financial info. We canceled the card and got another. They got our new # and continued to bill. These actions seem illegal to me.

Desired Settlement: Stop billing. Reimburse Visa for previous charges.

Business Response: Initial Business Response /* (1000, 6, 2014/09/30) */ Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Membership offered through Intelius. When a customer selects the promotional price, they are presented in detail the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer. In this case, the promotional offer was accepted and the Intelius Premier Membership was activated. The Intelius Premier Membership was canceled on 09/25/2014 when Mr. ****'s financial institution processed three charge backs for $19.95, against our company. Additionally, the three remaining charges of $19.95 for the Intelius Premier Membership were refunded on 09/30/2014 along with a People Search Report for $2.95. This will reflect on Mr. ****'s statement ($19.95x3 & $2.95) in one of the next two billing cycles, depending on the closing date. Again, all charges have been refunded and no future membership billing will occur. We appreciate your cooperation in resolving this matter and apologize for any inconvenience. Initial Consumer Rebuttal /* (3000, 8, 2014/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is inaccurate when it states that I accepted the promotional offer from Intelius. I have no knowledge or memory of contacting or contracting with Intelius for any service. Somehow Intelius got my credit card number. In an attempt to stop these charges, I canceled my first credit card. Intelius somehow got my replacement card # and the billings continued; I was forced to cancel a second card and take even more restrictive steps to prevent additional charges. It appears to me that Intelius is operating an internet scam operation. There are numerous references to this possibility, all easily found through ******* Final Business Response /* (4000, 10, 2014/10/14) */ The membership has been cancelled and all funds have been returned to Mr. ****. The Intelius Premier Membership was canceled on 09/25/2014. All funds have been returned to Mr. ****. Three charge backs for $19.95 each were processed by his financial institution on 09/24/2014. Additionally, the three remaining charges of $19.95 each for the Intelius Premier Membership were refunded on 09/30/2014 along with a People Search Report for $2.95. These refunds and the charges backs will reflect on Mr. ****'s statement ($19.95x6 & $2.95) in one of the next two billing cycles, depending on the closing date. If Mr. **** has additional questions about the Intelius account he is more than welcome to contact our Consumer Affairs Manager, ****** ********, directly. She can be reached at (XXX) XXX - XXXX and is generally available between 9:00AM and 5:00PM PST. If she is unavailable please leave a voice mail and she will return your call promptly Again, the membership has been cancelled and all funds have been returned to Mr. ****. We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

10/24/2014 Problems with Product/Service
10/21/2014 Problems with Product/Service
10/17/2014 Problems with Product/Service
10/17/2014 Billing/Collection Issues
10/17/2014 Problems with Product/Service
10/15/2014 Billing/Collection Issues
10/15/2014 Advertising/Sales Issues
10/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: It's a people finding business and they advertise a charge of $.95. Then after you go for it the charge another $7.99 if you cancel within 7 days,which I did on the 4th day and was told I could still use the other 3 days (which I did not use).The information was correct as far as the person was concerned but the information on that person was not current or valid. I was charged the monthly rate of $19.95. It was stated that if you chose the monthly rate that amount would be deducted from you every month.

Desired Settlement: I want my money returned to my account in full because of incorrect information.If that's not possible at least the difference amount of $12.00.

Business Response: Initial Business Response /* (1000, 5, 2014/09/29) */ Intelius' policy is to use all applicable means to deliver the information service to our customers. The information we provide is gathered from selected public records and other sources. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources. We want ***** ****** to be fully satisfied with their purchase from Intelius. Since they were not completely satisfied with the People Search Report purchased from Intelius, we have processed a refund of $0.99 to their account on 09/29/2014. Additionally, the Intelius Premier 7-Day Pass was canceled and the charge of $7.99 was also refunded. This will be reflected on their statement in one of the next two billing cycles depending on the closing. Again, all charges have been refunded and there will be no future membership billing. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

10/9/2014 Problems with Product/Service
10/2/2014 Advertising/Sales Issues
10/2/2014 Problems with Product/Service
10/1/2014 Problems with Product/Service
10/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am a 10 years old girl and this site publicize my contact information in their web site. http://www.publicrecords.com/people-search-records/******-*****

Desired Settlement: They should remove my name and contact info from their website.

Business Response: Initial Business Response /* (1000, 5, 2014/09/15) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend Ms. ***** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

9/30/2014 Problems with Product/Service
9/30/2014 Problems with Product/Service
9/25/2014 Billing/Collection Issues
9/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company failed to comply with my request to remove information about me from the company database. The company failed to comply with its own advertised privacy policy as well as with US privacy laws. The company continues to offer my profile for sale despite my written request to stop and to remove the information. The company does NOT have my permission to offer my personal and identifiable information for sale

Desired Settlement: remove my information from your database and destroy any records you have about me

Business Response: Initial Business Response /* (1000, 5, 2014/09/04) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend Mr. ****** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Initial Consumer Rebuttal /* (3000, 7, 2014/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not clear why a single opt-out request is not sufficient for the company to PERMANENTLY remove the information. It is not clear at what frequency a consumer needs to re-submit an opt-out request - 1 minute, 1 month, 10 years? The privacy laws are for protecting consumers privacy and not for convenience of unethical company's business. A single opt-out request should be sufficient for PERMANENT removal of information. An opt-out request is an expression that an individual does not want his personal information, public record or not, to be used in the company's business - permanently, or until notified otherwise, - not just this given instance and not the next second. I consider the company's response a simple write-off and the clear indication of company neglect to adhere to privacy laws and standards of ethics. Final Business Response /* (4000, 9, 2014/09/16) */ Intelius solely collects and compiles the public records and publicly available information. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, lawsuit filings, court records, magazine subscriptions, and address changes. As requested, Intelius has removed Mr. ******'s information from the Intelius database, as well as affiliated sites. If an individual changes their name or acquires a new address, it may be possible that a new listing would appear. If this is the case, we are more than happy to remove the listings upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Final Consumer Response /* (2000, 11, 2014/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Intelius tricks consumers into signing up for a monthly $19.95/month subscription when the consumer thinks they are signing up for a $.95/cent background check. Then they start taking your credit card payment monthly without providing any information accordingly.

Desired Settlement: I want a refund of the first month's subscription ($19.95).

Business Response: Initial Business Response /* (1000, 5, 2014/09/15) */ Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7 day pass of the Intelius Premier Membership. When a customer selects the promotional price the benefits of the membership and the terms and conditions of the offer, including billing, are described in detail. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer. In this case, the promotional offer was accepted and the 7 day pass of the Intelius Premier Membership was activated. As requested, the Intelius Premier Membership was canceled and on 09/10/2014 a refund was issued for $19.95 for the most current membership charge. On 09/15/2014 the remaining membership charge of $19.95 was also refunded. The refund will appear on Mr. ******' statement ($19.95x2) in one of the next two billing cycles, depending on the closing date. Again, the Intelius Premier Membership has been cancelled and all charges have been refunded. We appreciate your cooperation in resolving this matter and apologize for any inconvenience. Initial Consumer Rebuttal /* (2000, 7, 2014/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the refund. Thank you. However, at the time I "subscribed" I actually believed I was paying a .95 fee for the search. It says "Make Your Selection" to get the .95 "Special Offer" - but to know that you are actually paying for a long term subscription, you have to dig in. I believe this is deceptive marketing.

9/18/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Intelius is using my private information without permission. I asked them to remove my data from their site and they have refused. The representative, ***** ** had emailed me concerning this matter and stated that I needed to prove my identity by sending them my photo and a copy of my driver's license. Ironically, they didn't contact me to get my permission to release my personal details. I find this a terrible practice.

Desired Settlement: Remove my personal information from your website. http://www.intelius.com/people/*****-*****/***********

Business Response: Initial Business Response /* (1000, 5, 2014/09/15) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend ***** ***** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Initial Consumer Rebuttal /* (2000, 7, 2014/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/16/2014 Problems with Product/Service
9/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: advertisement on website displays an abundance of personal information, such as former names and relative names

Desired Settlement: removal of personal information from their website

Business Response: Initial Business Response /* (1000, 5, 2014/08/18) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend Ms. ******** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Initial Consumer Rebuttal /* (3000, 7, 2014/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company did not state when their information is updated! How often does an individual have to submit an opt-out! Is this weekly, monthly, etc. Why doesn't the website display a persons name and city only? Final Business Response /* (4000, 9, 2014/08/28) */ Intelius solely collects and compiles the public records and publicly available information. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. We have removed the requested information. However, if an individual acquires a new address or changes their name, it may be possible that a new listing would appear. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. Again, we recommend Ms. ******** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Final Consumer Response /* (2000, 11, 2014/09/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response, which indicates that my personal information has been removed. Furthermore it (response) also indicates that constant opt-outs (daily, weekly, monthly, yearly, etc.) are not required to retain this removal.

9/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am trying to have my personal information removed from this database. In order to do this, I am being advised that I must FAX a copy of my license, state ID, or other gov't issued identification over to them. They require my name, ADDRESS, and date of birth. I am not willing to provide any information to them because I already know they have my birthdate wrong. So, why would I ever agree to fax them the correct information when they want to sell it to people? This is a violation of my rights. I do not want any of my personal information on their website and should not have to provide them with it to begin with!

Desired Settlement: I want all of my personal information removed from their website. They are putting my safety at risk. My job requires me to deal with less-than-desirable individuals. They should not be able to pay a fee to websites like this to find me so easily.

Business Response: Initial Business Response /* (1000, 5, 2014/08/29) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend Ms. ****** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Initial Consumer Rebuttal /* (2000, 7, 2014/09/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/8/2014 Problems with Product/Service
9/3/2014 Problems with Product/Service
9/3/2014 Billing/Collection Issues
9/3/2014 Billing/Collection Issues
9/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company has posted personal information on its site without my expressed written permission and is trying to force me to send them more personal information in order to get it removed. I want any information associated with my name and family removed immediately. When you click the link below it gives you a list of results that are numbered. Numbers 6, 8, 9, 10, 11 are my personal information that I wanted removed immediately. http://www.intelius.com/Find-Phone-Address/Houston-TX/*****-******.html

Desired Settlement: I want all my personal information removed from the site immediately.

Business Response: Initial Business Response /* (1000, 5, 2014/08/18) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend Ms. ****** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

9/1/2014 Problems with Product/Service
8/27/2014 Billing/Collection Issues
8/22/2014 Problems with Product/Service
8/18/2014 Problems with Product/Service
8/13/2014 Problems with Product/Service
8/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Bought the app and used it. I have tried to cancel account they say I'm not in their system but credit card keeps getting charged monthly and I'm not useing the service.

Desired Settlement: The account to be closed and charges to be stopped for none use. To be reimbursed.

Business Response: Initial Business Response /* (1000, 5, 2014/08/08) */ Using the information provided we were able to locate an account associated with the email address ************@gmail.com. The Intelius Premier Monthly Membership was activated in November 2013. As requested, the Intelius Premier Monthly Membership was canceled and on 08/06/2014 a refund was issued for all Intelius Premier Membership charges in the total amount of $179.55. The refund will appear on Ms. ******'s statement ($19.95x9) in one of the next two billing cycles, depending on the closing date. We appreciate your cooperation in resolving this matter and apologize for any inconvenience. Initial Consumer Rebuttal /* (2000, 7, 2014/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) The matter has been resolved thank you for the timely manner this was taken care of in.

8/11/2014 Billing/Collection Issues
8/7/2014 Billing/Collection Issues
8/7/2014 Problems with Product/Service
8/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went on line to run a back ground check. This site said for 19.95 it would give you that. It did not. It also stated that it was free for 48, and if you kept it after you would be charge. I called the 5 min into being on the site, and said I don't want this cause all it gave me was a number and address which I all ready had. They the said that the money would be put back on my card after 48 hours 8 days later I still don't have my 19.95 .

Desired Settlement: DesiredSettlementID: Refund A full refund and a background check for my time in this matter

Business Response: Initial Business Response /* (1000, 5, 2014/07/16) */ Before a customer enrolls into the Intelius Premier Membership, they are directed to a full page display that describes in detail the benefits of the membership and the terms and conditions of the offer. The offer page explains that at the time of purchase Intelius will pre-authorize but not charge the customer's card $19.95, the amount of the monthly membership. By choosing to proceed with the trial, the customer agrees to the terms and conditions of the offer. In this case, the trial was accepted and the Intelius Premier Membership was activated. As requested, the Intelius Premier Membership was canceled on 07/07/2014 and the pre-authorization for $19.95 was released back to Ms. *****. This will be reflected on Ms. *****'s statement in one of the next two billing cycles, depending on the closing date. We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

8/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had enlisted their services on the trial which I was charged for understandably. I canceled my account not too long after and it showed that none of my services were active. I have since still been charged for these services and there appear to be several upcoming charges within just a few days. None of these were authorized by me the card holder.

Desired Settlement: I would like a refund for the charges against my account as the services were not active during the time of being charged and still not active.

Business Response: Initial Business Response /* (1000, 5, 2014/07/21) */ Before a customer enrolls into the Intelius Premier Membership, they are directed to a full page display that describes in detail the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the trial, the customer agrees to the terms and conditions of the offer. In this case, the trial was accepted and the Intelius Premier Membership was activated. On 07/21/2014, the Intelius Premier Membership has been canceled. As requested, all Intelius Premier Membership charges have been refunded in the total amount of $99.75. This refund ($19.95x5) will be reflected on Mr. *********'s statement in one of the next two billing cycles, depending on the closing date. We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

8/4/2014 Billing/Collection Issues
7/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I wanted to find more about the person, whose I had only a phone number. I ordered phone report for $4.99 ( Order id XXXXXXXX) , while ordering this , Intelius website, suggested, I should also add, Current Phone and Address Check Report for $ 7.95, to see latest record of phone and address. So I ordered that one also , whose Order #XXXXXXXX. Surprisingly they just gave me , cell phone numbers owners name (as per order XXXXXXXX) and said, they did not provide any further info like latest number and recent address(as per XXXXXXXX). To get more details , they suggested to order complete backgroud report for cost of $49.95. They said backgroud report, will have all the details like marriage records of the person etc. They also said, texas is a state, where this person lives, is a state, where marriage records are available. SO I ordered Backgroud Report with order id - XXXXXXXX. To my surprise again, they said, they were unable to find marriage record of the person. In the end after spending $ 62.89($4.99 + 7.95 + 49.95), what I got was already available in their first report of $ 4.99. I think, this are complete bad practices. They should only sale, more information about the person , if they have it in their database and not sale empty promises.

Desired Settlement: Complete refund of Order #XXXXXXXX and Order #XXXXXXXX.

Business Response: Initial Business Response /* (1000, 5, 2014/07/24) */ Intelius' policy is to use all applicable means to deliver the information service to our customers. The information we provide is gathered from selected public records and other sources. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources. We want ***** ******** to be fully satisfied with their purchase from Intelius. Since they were not completely satisfied with the reports purchased from Intelius, we have processed a refund of $49.95 and $7.95 to their account on 07/24/2014. This refund will appear on their statement in one of the next two billing cycles depending on the closing. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience. Initial Consumer Rebuttal /* (2000, 7, 2014/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Opt-out information still present on web-site and web search.

Desired Settlement: I am asking the business to immediately remove my information from their database and ensure that it does no appear on the web when my name is queried.

Business Response: Initial Business Response /* (1000, 5, 2014/07/24) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. If Ms. **** finds additional information she wishes to have removed, we ask that she provide the hyperlink where she sees the information appearing on our website and indicate which specific listing she would like removed. We recommend Ms. **** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Initial Consumer Rebuttal /* (2000, 7, 2014/07/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) It appears that there are others with the same name. I will continue to review the site weekly for any re-appearance of information. Thank you and thank Intelius.

7/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They advertise the phone lookup service as being for free on Google searches. When you get to their first web page and take the time to enter the number you are still under the impression that the service is free. After they find the name and address associated with the phone number THEN they tell you it's a pay service. This is at best intentionally misleading if not out-right fraudulent. I'm disappointed that they would be allowed to post the BBB logo when they are obviously an unethical company.

Desired Settlement: Either they should be forced to remove the BBB logo, or they should stop advertising it as free or they should provide the service for free as advertised.

Business Response: Initial Business Response /* (1000, 5, 2014/07/08) */ Intelius is an internet based company. We collect and compile public records and publicly available information. We offer services like background checks, people searches, and phone look-ups. Essentially, we make it easier to locate publicly available information. While we offer preliminary search results for free, generally there is a charge to purchase a full report. Since we are solely internet based all of our products and services, along with pricing are available online at www.intelius.com. We offer onetime purchases as well as memberships. If Mr. ******* finds that he has any additional questions, we urge him to contact us TOLL FREE at (XXX) XXX-XXXX. We are open from 5:00am to 6:00pm PST Monday through Friday and, Saturday and Sunday from 6:00am to 4:00pm PST. We will be happy to assist you when you call. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience. Initial Consumer Rebuttal /* (3000, 7, 2014/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The complaint was with false advertising. The google search is setup to show that it is FREE, says nothing about "preliminary" which only means they look to see if there is a record. In my opinion this is still false advertising, done by an unethical company, using BBB to lend itself credibility. Final Business Response /* (4000, 9, 2014/07/11) */ Intelius is constantly looking for ways to improve customer satisfaction. We appreciate Mr. *******'s feedback and will take his suggestion into consideration during future website development. If Mr. ******* finds that he has any additional feedback, he is more than welcome to contact us TOLL FREE at (XXX) XXX-XXXX. We are open from 5:00am to 6:00pm PST Monday through Friday and, Saturday and Sunday from 6:00am to 4:00pm PST. We will be happy to assist you when you call. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

7/25/2014 Problems with Product/Service
7/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Your services were unable to locate the individual I was searching for even with the option of searching under her birthdate and SS#. I feel I am wronged because now I cannot get my money back $69.90 for a report that isn't the person I searched for. After putting in the SS# and getting correct info it would take me back to other people listed that were NOT individual. Would not give me report for said person and customer service said they will NOT issue a refund of any kind. I will never use this service again and will proceed to tell everyone I know not to use them also.

Desired Settlement: My refund of $69.90 the cost of the report I never was able to obtain. I am trying to perform a background check for a prospective caregiver for my elderly mother.

Business Response: Initial Business Response /* (1000, 5, 2014/07/08) */ Intelius' policy is to use all applicable means to deliver the information service to our customers. The information we provide is gathered from selected public records and other sources. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources. We want Ms. ****** to be fully satisfied with her purchase from Intelius. Since she was not completely satisfied with the Background Report purchased from Intelius, we have cancelled the pending charge of $69.90 to her account on 07/02/2014. The cancellation of this pending charge will appear on her statement in one of the next two billing cycles depending on the closing. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

7/17/2014 Problems with Product/Service
7/15/2014 Problems with Product/Service
7/15/2014 Problems with Product/Service
7/11/2014 Problems with Product/Service
7/11/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I was billed 19.95 on 6/21/14 the amount was debited directly from my checking account. I did not authorize the charge. Upon further investigation I was charged 19.95 on May 27th and 9.98 and 9.97 on 5/2714 as well. No charges were authorized by me the card holder. I tried to call and the number was "out of service" called another number listed on their website and some Indian man kept trying to get my personal infer to send me a "free 100 dollar visa gift card" when I asked to close my account he just kept repeating that number is out of service. Sketchy business practice fraudulent credit card charges.

Desired Settlement: I want all of my money refunded to me for all of the unauthorized charged listed in my complaint immediately. What your company is doing is borderline CRIMINAL.

Business Response: Initial Business Response /* (1000, 5, 2014/06/26) */ We are an internet based company. We collect and compile public records and publicly available information. We offer services like background checks, people searches, and phone look-ups. Since we are solely internet based all of our products and services, along with pricing are available online. We offer onetime purchases as well as memberships. As requested, the membership has been cancelled and there will be no future billing. Additionally, on 06/25/2014 a refund was processed for all charges in the total amount of $59.85. The refund will appear on Ms. *****' statement ($19.95x2, $9.97, & $9.98) in one of the next two billing cycles, depending on the closing date. Additionally, we have verified that our Customer Care number is working correctly. Ms. ***** is more than welcome to contact us TOLL FREE at (XXX) XXX-XXXX. We are open from 5:00am to 6:00pm PST Monday through Friday and, Saturday and Sunday from 6:00am to 4:00pm PST. We will be happy to assist you when you call. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

7/8/2014 Billing/Collection Issues
7/8/2014 Advertising/Sales Issues
7/7/2014 Advertising/Sales Issues
7/2/2014 Problems with Product/Service
6/30/2014 Problems with Product/Service
6/27/2014 Problems with Product/Service
6/25/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I want my information removed from their database, I find it ridiculous that I need to fax a copy of my driver license showing my name , address, and birthdate I. order to have my info and names of my family member off their site as being available to purchase more info on me. I never signed up for this company that I know of and believe my information is being obtained since I have to be licensed to practice in ca for my profession

Desired Settlement: remove all my info from your database so it does not show up in database, I will not fax you my license, I don't know who you people are

Business Response: Initial Business Response /* (1000, 5, 2014/06/10) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend Ms. ******* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Generally, we do require an individual's identity to be verified prior to processing an opt-out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver's license or other state issued identification; they can send a notarized statement of their identity. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

6/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Misrepresentation, unclear advertising, clarification not offered. I attempted to use on-line *********** to trace a number. On the "***********" was a "people finder". I understood it to be a 99 cent trial offer, with no further obligation. On February 5, 2010 my credit card was charged twice. Once for 99 cents and the second for $19.95. Then on February 12, 2010 through May 12, 2014 on the 2nd and the 12th of every month I was charged $19.95 for a total of $39.90 (unfortunately I only discovered this days ago when my credit card was lost and I cancelled it). I used the service once and was under the impression that it cost 99 cents and was now unsubscribed. I attempted to use the service a second time on March 25, 2011 and contacted customer service by phone as I couldn't get it to set up an account which this time was a deal for $4.49. The representative walked me through the process. I have just discovered that on that date I was charged $4.49 the separate times that day in addition to the $19.95 charges mentioned above. I phoned a few days later as I continued to receive email and made sure I had properly unsubscribed. The representative assured me that I had. What I did not realize, nor was I informed, that I had more than one account and that each account has to be unsubscribed separately. Ridiculous. I used a service twice expecting to pay less that $5.00. Instead I have paid well over $1000.

Desired Settlement: Refund my money minus the two times I used the service. Customer Service that clarifies the entire services being charged to their customers.

Business Response: Initial Business Response /* (1000, 5, 2014/06/20) */ Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a free trial of the Identity Protect Subscription offered through Intelius. When a customer selects the promotional price, they are redirected to a full page display that describes in detail the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer. Additionally, Intelius customers are presented with a single page display offering enrollment in the People Search Membership and True Rep Membership. When customers accept the offer they enter their email address as an electronic signature and select the "Yes, Show My Report" button to confirm their acceptance of the offer. The customer can also decline the offer by selecting the "No, Show My Report" button. All of the offer details and benefits of the memberships, including billing, are listed on the offer page. In this case, the promotional offers for the Identity Protect Subscription, the People Search Membership, and the True Rep Membership were accepted and the memberships were activated. As requested, all memberships have been canceled. On 06/20/2014 a refund was issued for all membership charges in the total amount of $1,505.75. The refund will appear on Ms. ********'s statement ($19.95x66 & $9.95x19) in one of the next two billing cycles, depending on the closing date. We appreciate your cooperation in resolving this matter and apologize for any inconvenience. Initial Consumer Rebuttal /* (2000, 7, 2014/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) It is an appropriate reaction to the situation. It reflects an attempt on behalf of the business to offer satisfaction to their consumers. I respect and appreciate their decision. Thank you.

6/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had the premier membership and also paid for a criminal check for my boyfriend. Both my info and his are so old it's sad. MY info was over 10 years old. And his, which we know he has one just wanted more info on came up blank with no records returned. I believe this company isn't following through on what they say they do. I have tried to reach them via email and Facebook with no avail.

Desired Settlement: I would like them to provide with more accurate info. If you are going to charge someone for a service the service should be accurate and more current than 10 years ago. I

Business Response: Initial Business Response /* (1000, 5, 2014/06/09) */ Intelius' policy is to use all applicable means to deliver the information service to our customers. The information we provide is gathered from selected public records and other sources. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources. We want ******** ***** to be fully satisfied with their purchase from Intelius. Since they were not completely satisfied with the Criminal Report purchased from Intelius, we have processed a refund of $19.95 to their account on 06/09/2014. This refund will appear on their statement in one of the next two billing cycles depending on the closing. Additionally, the trial of the Intelius Premier Membership has been canceled. There are no active memberships and they will receive no future billing. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

6/23/2014 Problems with Product/Service
6/23/2014 Problems with Product/Service
6/23/2014 Problems with Product/Service
6/23/2014 Problems with Product/Service
6/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: A friend suggested I should Google myself periodically. I did and found Intelius' report on me indicating some correct information--enough to know it is my profile--but the majority of the information is incorrect. When I went through their Contact Us steps I received an auto-reply indicating that I must send them a photocopy of my ID (blocking out picture and ID number) but including my address and such in order to opt out.

Desired Settlement: inome, inc., dba Intelius is a data mining institution. I feel it is THEIR responsibility to correct--preferably remove--my information from their website. I do not want to copy and send my identification card to anyone, let alone a data-mining company such as them to be further misused. I think Intelius should be responsible for the information that they are posting and offering for sale. I am looking for a job, although I didn't see anything incriminating in the information viewable for free, there were several companies listed that I never worked for and the college listed is not one I have attended. Heck, they even listed ************************** as a place of employment--I was a member, but I certainly never worked there nor does ***** website indicate that I did. I shudder to think what goes through the minds of anyone trying to do background checks and coming across such divergent information. No wonder there have been so many tragic consequences of day cares and whatnot who claim to have done background checks on employees only to find out later that they missed something significant--the background check is only as good as the information going into it. Thank you for your consideration.

Business Response: Initial Business Response /* (1000, 5, 2014/05/20) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We are more than happy to remove Ms. *****'s information. We ask that she provide the specific hyperlink where she is seeing her information appear on our website and indicate which listing specifically she would like removed. Generally, we do require an individual's identity to be verified prior to processing an opt-out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver's license or other state issued identification; they can send a notarized statement of their identity. Again, we are more than happy to remove Ms. *****'s information once we are provided with the necessary information to determine which listing pertains to her. We appreciate your cooperation in resolving this issue apologize for any inconvenience.

6/2/2014 Problems with Product/Service
5/28/2014 Problems with Product/Service
5/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Intelius is exposing my personal information on line with out my concent. This information is not public records and I want to opt out. I want to protect my id online. I never otherized them to post my personal information on the internet. they are indicating have to send them my drivers lic inorder to opt out and I think that crazy. why should I have to give them even more personal information about me? My personal information is not pulic property.

Desired Settlement: I want Intelius to take my name and personal information off their website for ID protection perposes

Business Response: Initial Business Response /* (1000, 5, 2014/05/09) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend that **** ********* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Generally, we do require an individual's identity to be verified prior to processing an opt-out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver's license or other state issued identification; they can send a notarized statement of their identity. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

5/27/2014 Problems with Product/Service
5/27/2014 Problems with Product/Service
5/22/2014 Problems with Product/Service
5/21/2014 Problems with Product/Service
5/19/2014 Problems with Product/Service
5/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I would like to file a complaint against Intelius. For the last 25 months, my credit card was charged 19.95 a month for a one time search purchase. At no time was I aware of or did I authorize the monthly charge. I never was aware that I had the service, I never had a user-sign on, and never authorized this. I feel all of these charges are fraud. I was only made aware of the issue within the last few days from the credit card company. I have never used the service either. All of these charges should be reversed.

Desired Settlement: I am seeking all of these charges be reversed and credited back to the initial credit card charged. I have blocked future transactions and placed a fraud alert related to these 25 transaction X 25 times. The amount of credit I request is $498.75. This amount is only the fraudulent transactions and not for the additional interest charges I have paid.

Business Response: Initial Business Response /* (1000, 5, 2014/05/09) */ Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a free trial of the Identity Protect Membership offered through Intelius. When a customer selects the promotional price, they are redirected to a full page display that describes in detail the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer. In this case, the promotional offer was accepted and the Identity Protect Membership was activated. As requested, the Identity Protect Membership was canceled on 05/03 and a refund was issued for $59.85 ($19.95x3). On 05/09/2014 the remaining membership charges were refunded in the total amount of $458.85 ($19.95x23). The refund of $518.70 will appear on Ms. ******'s statement ($19.95x26) in one of the next two billing cycles, depending on the closing date. We appreciate your cooperation in resolving this matter and apologize for any inconvenience. Initial Consumer Rebuttal /* (2000, 7, 2014/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you. I accept this response

5/15/2014 Problems with Product/Service
5/14/2014 Problems with Product/Service
5/14/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Ino*Intelius made two separate charges to my credit card account on 04-14-2014. Neither purchase was made by me nor anyone authorized to use my account. None of the information provided to Ino*intelius matches my information including: name, address, email address. The only information that was correct was the credit card account number. The credit card account in question was less than two months old. Contacted Ino*Intelius and they stated they would remove charges as it was obviously "a mistake." To date the charges remain on my account. I contacted my credit card company and they are "looking into it."

Desired Settlement: I would like the fraudulent charges made to my credit card on 04-14-2014 and posted on 04-15-2014 to be refunded. I would also like Ino*Intelius investigated for making fraudulent charges to my account - as it is "obvious" by their own statement that neither me nor anyone associated with me made these charges.

Business Response: Initial Business Response /* (1000, 5, 2014/04/23) */ We have reviewed the transactions associated with the information provided. As requested, all transactions were either canceled or refunded. A pending charge of $19.95 was canceled on 04/20/2014. The remaining charges ($75.80 & $19.95) were refunded on 04/21/2014. The refunds will appear on ******* *********'s statement in one of the next two billing cycles, depending on the closing date. Additionally, the account has been disabled so that no future purchases can be made. We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

5/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is providing personal information about me at url: http://www.intelius.com/people/******-************/*********** without my consent. When I submitted a form to opt out of their database their reply was: "In order for us to suppress or opt out your personal information from appearing on our Website, we need to verify your identity. To do this, we require faxed proof of identity. Proof of identity can be a state issued ID card or driver's license." There is no way I will provide additional private information about myself, especially in this day and age of identity theft! They must be insane!

Desired Settlement: I demand that they remove the URL associated with my name immediately and permanently and not re-post any information associated with my name.

Business Response: Initial Business Response /* (1000, 5, 2014/04/24) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend that Ms. ************ review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Generally, we do require an individual's identity to be verified prior to processing an opt-out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver's license or other state issued identification; they can send a notarized statement of their identity. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

5/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On April 10, 2014, I visited ************** to do a reverse phone lookup. I was redirected to Intelius.com for a full report. I purchased the report for the advertised $0.99 price, and upon purchase received a notice that I would receive premium membership at that point. Not wishing to obtain a membership or incur any additional charges, I immediately called their customer service number and spoke with a representative. After I expressed my concern, the representative assured me that I would not be charged a penny more than $0.99, but she offered me a gift card package worth about $300 for only about $4.00. I declined the gift card offer and the representative then stated I would not be charged for the gift cards either, but her manager would have to confirm these details and I needed a confirmation number in order to ensure that I would receive no further charges. Upon speaking to the "manager," I explained the same thing to him. I explicitly expressed that I did not want to be charged anything other than the $0.99 for the initial report. The manager then told me repeatedly that I did not say I didn't want any additional charges to the previous representative, which was a lie. I re-explained to him that I did not want to be charged anything additional and he became indignant and rude, telling me to "enjoy the monthly charges." I then told him I did not want monthly charges, and he stated that in order to make sure I did not receive any charges, I had to listen to three recordings and repeat my information and say "ok". Three recordings proceeded to play, which the representative would cut off at certain points and I was to just say "ok". After 20 minutes of attempting to make sure I was not charged anything other than $0.99, I was ensured that because I completed the process, I would not be charged any additional fees, nor would I be obligated to have any memberships or gift cards from any other companies. From April 12-14, I received several charges to my card listing Florida as the point of sale. I live in Georgia and have not been to Florida recently, nor do I have any idea what these companies are, and I did not authorize any of the charges. I called the 800 number listed next to one of the charges, and was told that I had verbally authorized the charges and was recorded doing so. This is completely false, and I did not authorize any additional charges to my card. This company is making fraudulent claims against me for items I did not authorize payment towards. I spoke with my bank and was told that one of the companies is listed as some sort of sports membership; another is an automobile union; and they were unsure about the others. The business practices, sales practices, and customer service for intelius.com are beyond deplorable.

Desired Settlement: I have been inconvenienced, lied to, and taken advantage of. Their company should not be allowed to do this to anyone else. I am writing this complaint in hopes that further action will be taken to prevent others from being targeted by this scam. I want a complete refund of all monies dispensed as a result of my use of intelius.com.

Business Response: Initial Business Response /* (1000, 5, 2014/04/21) */ We have reviewed the details provided by Ms. *****. After reviewing Ms. *****'s Intelius account it appears that the only billing was for a transaction of $0.99. This pending charge of $0.99 was cancelled on 04/10/2014. Additionally, the Intelius Premier Pass was canceled on 04/21/2014 and we received no successful billing. There will be no future charges. Based on Ms. *****'s description of her billing statement, the products she was offered, and her interaction on the phone, it sounds as though she had contacted a different company. Since we are solely internet based, all transactions are done online and are user-initiated, meaning that we do not accept payments over the phone. Additionally, we have reviewed the account and have confirmed that no phone representatives from Intelius accessed Ms. *****'s account. Since all charges from Intelius have been canceled, we suggest that she contact any other company charging her directly. We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

5/6/2014 Problems with Product/Service
5/1/2014 Billing/Collection Issues
4/30/2014 Billing/Collection Issues
4/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I want my personal information OFF of their site and they require you to fax proof of ID. Not only does my ID not show the information they want (they have my birth date wrong), but I'm not faxing my driver's license to some company I have never heard about. This is their procedure: In order for us to suppress or opt out your personal information from appearing on our Website, we need to verify your identity. To do this, we require faxed proof of identity. Proof of identity can be a state issued ID card or driver's license. If you are faxing a copy of your driver's license, we require that you cross out the photo and the driver's license number. We only need to see the name, address and date of birth. We only use this information to process your opt out request. Please fax to XXX-XXX-XXXX and allow 7-14 days to process your request. We will only process opt out requests received by fax and no request will be processed without complete information (i.e., name, address and date of birth). Requests for opt out will not be processed over the phone or via email. Sincerely, Intelius Customer Care On other parts of their website they admit that they don't always have completely accurate information. Based on their own procedure I would not be able to have my information removed. That said, their procedure is ridiculous and my request for removal of information should be honored without needing to fax any identification to them.

Desired Settlement: I would like my information removed from their website.

Business Response: Initial Business Response /* (1000, 7, 2014/04/24) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend that Ms. ***** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Generally, we do require an individual's identity to be verified prior to processing an opt-out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver's license or other state issued identification; they can send a notarized statement of their identity. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Initial Consumer Rebuttal /* (2000, 9, 2014/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) They removed my information without requiring my ID.

4/28/2014 Billing/Collection Issues
4/23/2014 Problems with Product/Service
4/15/2014 Problems with Product/Service
4/15/2014 Problems with Product/Service
4/10/2014 Problems with Product/Service
4/2/2014 Billing/Collection Issues
3/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I want my personal information off of their site and they require you to fax proof of ID. I'm not faxing my driver's license to some company, I don't even know of. This is their procedure: In order for us to suppress or opt out your personal information from appearing on our Website, we need to verify your identity. To do this, we require faxed proof of identity. Proof of identity can be a state issued ID card or driver's license. If you are faxing a copy of your driver's license, we require that you cross out the photo and the driver's license number. We only need to see the name, address and date of birth. We only use this information to process your opt out request. Please fax to XXX-XXX-XXXX and allow 7-14 days to process your request. We will only process opt out requests received by fax and no request will be processed without complete information (i.e., name, address and date of birth). Requests for opt out will not be processed over the phone or via email. Sincerely, Intelius Customer Care This is my PERSONAL information, and I want it OFF of their site. I'm not faxing anything that can lead to identity theft!

Desired Settlement: Take mine and my husband's personal information off of their website: ****** ************** ******* **************

Business Response: Initial Business Response /* (1000, 5, 2014/03/12) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend Ms. ************** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

3/26/2014 Billing/Collection Issues
3/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have had to work through the Attorney General's office to remove my personal information from this company's website despite having followed their "policies" on numerous occasions. I perform a search of my name and I come up Google searches, despite now from being removed from their website. I have tried working through their webmaster with no luck and because its a live site, Google cannot remove it.

Desired Settlement: When googling *** ******* Westfield IN to remove from search engines *** ******* Indianapolis *** ****** Indianapolis

Business Response: Initial Business Response /* (1000, 5, 2014/03/07) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. Google is not our site so we have no direct control over the information appearing in their search results. We are more than happy to contact Google on *** *******'s behalf if she can provide us with the hyperlink(s) for Google.com where she is seeing the information appear and indicate which listing(s) she would like removed from their search results. Also, we recommend Ms. ******* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

3/18/2014 Billing/Collection Issues
3/17/2014 Problems with Product/Service
3/17/2014 Billing/Collection Issues
3/17/2014 Problems with Product/Service
3/14/2014 Problems with Product/Service
2/28/2014 Problems with Product/Service
2/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My name and age is added to their database. I am 49 years old and unemployed. Now I am being discriminated by employers when they see my age posted on their website. I don't understand who gave them the right to post my age and even my past companies in their product. Please help.

Desired Settlement: Please ask them to remove age and companies and even my name and address from their site.

Business Response: Initial Business Response /* (1000, 5, 2014/02/10) */ Intelius solely collects and compiles the public records and publicly available information. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. We are more than happy to remove the requested information from the Intelius database, as well as affiliated sites. We have no listings for "****** ******** in Alhambra, CA." We ask that *** ******** provides the hyperlink where she is seeing the information appear on our website and indicate which listing specifically she would like removed. We recommend *** ******** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

2/20/2014 Problems with Product/Service
2/19/2014 Advertising/Sales Issues
2/13/2014 Billing/Collection Issues
2/11/2014 Billing/Collection Issues
2/11/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Paid $1.99 to look up an address and have been charged without permission or knowledge two payments of $19.99.

Desired Settlement: Reversal of charges.

Business Response: Initial Business Response /* (1000, 5, 2014/01/28) */ Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a free trial of the Intelius Premier Membership offered through Intelius. When a customer selects the promotional price, they are redirected to a full page display that describes in detail the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer. In this case, the promotional offer was accepted and the Intelius Premier Membership was activated. As requested, the Intelius Premier Membership was canceled and on 01/28/2014 a refund was issued for all membership charges in the total amount of $39.90. The refund will appear on *** ******'s statement ($19.95x2) in one of the next two billing cycles, depending on the closing date. We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

1/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a background check on an employee. As described on the website, everything was included, including criminal background but it was not. They charged my card and added me to a membership, I didn't sign up for a membership, only asked for a background check. I emailed to cancel my membership and for a refund as it wasn't meeting the expectations as stated on their website. But no communication has been responded to me regarding the 100% satisfaction refund if not satisfied. They did however, send me an email about my membership, which I didn't want a membership. Please help me and cancel this and get me my refund!Thanks so much**** ****************** Product_Or_Service: Background check Order_Number: Order #XXXXXXX******

Desired Settlement: DesiredSettlementID: Refund Refunded money NOTE: Your card statement will show 2 line items. INO*INTELIUS.COM/RT$49.95INO*INTELIUS.COM/RT$19.95Online Voucher for Background Report #XXXXXXXX $19.95 Tax $0.00Total $19.95 Background Report #XXXXXXXX $49.95 Tax $0.00Total $49.95

Business Response: Initial Business Response /* (1000, 5, 2014/01/22) */ Intelius' policy is to use all applicable means to deliver the information service to our customers. The information we provide is gathered from selected public records and other sources. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources. We want *** ****** to be fully satisfied with their purchase from Intelius. Since she was not completely satisfied with the orders purchased from Intelius, we have processed a refund of all charges in the total amount of $89.85 to her account. On 1/17/2014 $19.95 was refunded to her account. On 01/22/2014 the remaining charges of $19.95 and $49.95 were refunded to her account. This refund will appear on her statement in one of the next two billing cycles depending on the closing. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience. Final Consumer Response /* (2000, 7, 2014/01/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/16/2014 Problems with Product/Service
1/13/2014 Problems with Product/Service
1/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Back on August 27th, I did a Google search for a person who's phone number I wished to look up. Any results I clicked on led me to the Intelius.com website. They site claimed to have a phone number for this individual, but that in order to obtain it, I had to pay a one time charge of 25 cents. Well after I submitted my credit card and email address and paid the 25 cents, the site didnt even have the phone number as promised. I didnt care because it was only .25 and I never gave it a second thought. On December 15th I was looking over my bank statement and noticed a charge on Dec 2 from INT*US Search Services XXX-XXX-XXXX WA for $49.95 and was not familiar with. I went back and noticed another charge of $49.95 from the same company on August 30. I called the number to see who they were and what it was about. They claimed that it was a quarterly membership fee from when I did the 25 cent search on Aug 27! I only authorized to be charged 25 cents for the phone number lookup. I was never prompted to accept or decline a membership, and it was never clearly stated anywhere when I approved to be charged the original 25 cents. This was done without my knowledge or consent!! Upon researching this company, I discovered there is a class action lawsuit against them in the state of California, over 100 complaints to the Washington state Attorney General, over 900 complaints to the BBB, and hundreds of consumer complaints online also accusing this company of sneaking charges to their accounts with their knowledge or consent! I called my bank and the woman stated that they would not be able to dispute the charges from August because its too far back, as they are only allowed to issues credits 90 days back. Then upon further investigation from the bank, she informed me that its supposedly buried in the fine print in the website's terms and conditions that when you use a service, you automatically sign up for their membership. She said because its stated that she has no grounds to dispute the recent charge and that what they are doing is perfectly legal. Further she said I would have had to call to call my supposed membership at some point before the charges, and then they could file a dispute if they had continued to charge me. Its pretty difficult to cancel something that had no knowledge of in the first place! I think this company purposely sneaks hidden charges onto people's accounts hoping they will never notice. That is stealing! I personally could not find any statement in the terms claiming that if you use one service that you automatically consent to sign up for a membership , and I was never presented with their terms when I originally agreed to pay 25 cents. Even if its stated in their terms, I still believe that this is a deceptive and misleading business practice and they should be out of business!

Desired Settlement: I want my money refunded for a total of $100.15!!

Business Response: Initial Business Response /* (1000, 5, 2013/12/17) */ US Search customers are presented with a two tier pricing structure when purchasing reports on the US Search website. They have the option of paying the full price, or a discounted promotional price which includes a 2 day trial of the OmniSearch Quarterly Membership offered through US Search. When a customer selects the promotional price, they are redirected to a full page display that describes in detail the benefits of the subscription and the terms and conditions of the offer. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer. The customer also has the option to remove the membership offer and pay the regular price. In this case, ***** ******** accepted the promotional offer and signed up for the OmniSearch Quarterly Membership from US Search. As requested, the OmniSearch Quarterly Membership was canceled on 12/17/2013 and a refund was issued for $99.90. Additionally, on 12/17/2013 the remaining charge of $0.25 for the initial report was refunded. The total refund of $100.15 will appear on ***** ********'s statement in one of the next two billing cycles, depending on the closing date. We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

1/7/2014 Problems with Product/Service
12/17/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid an additional $4.95 on a People Search Report so that I would receive current phone number and address, in a pdf file. while I did receive 10 different addresses, the phone numbers listed were all disconnected. I was not able to get the pdf file, I got an error message stating that their server did not send the file. I called and complained and asked for a refund of my $4.95 but was denied. I was told they would issue me another search for free. Why would I want to do another search if it doesn't produce the results promised?

Desired Settlement: I want a refund of $4.95

Business Response: Initial Business Response /* (1000, 5, 2013/12/10) */ Intelius' policy is to use all applicable means to deliver the information service to our customers. The information we provide is gathered from selected public records and other sources. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources. We want *** ******** to be fully satisfied with her purchase from Intelius. Since she was not completely satisfied with the report purchased from Intelius, we have processed a refund for the total charge of $6.90 to her account on 12/10/2013. This refund will appear on her statement in one of the next two billing cycles depending on the closing. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience. Final Consumer Response /* (2000, 7, 2013/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) They responded promptly to my complaint. I was requesting only a partial refund, but they refunded all owed me.

12/13/2013 Problems with Product/Service
12/10/2013 Advertising/Sales Issues
12/10/2013 Problems with Product/Service
12/3/2013 Billing/Collection Issues
12/3/2013 Billing/Collection Issues
12/3/2013 Billing/Collection Issues
11/21/2013 Problems with Product/Service
11/20/2013 Problems with Product/Service
11/19/2013 Problems with Product/Service
11/18/2013 Problems with Product/Service
11/15/2013 Billing/Collection Issues
11/11/2013 Billing/Collection Issues
11/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Intelius has again posted my PERSONAL information online. I demand it be removed now. They refuse they want me to send even MORE information including a picture id. I am not sending them more information when they should not have any and have NO LEGAL right to any of my information. I do not owe them an explanation do not request do no beg do not explain. IT IS MY RIGHT! Nor do they have a right to demand a picture of me. THis is ILLEGAL. I have NEVER had any business with them I do not want to do business with them. They have NO RIGHT TO be collecting data on me and using, selling, posting etc.

Desired Settlement: Immediate permanent removal of my personal information

Business Response: Initial Business Response /* (1000, 5, 2013/10/30) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend you review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that you may need to resubmit an Opt Out request for any new records that may have been added to our database since your last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove any of your information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Final Consumer Response /* (4200, 11, 2013/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Totally unacceptable response and the BBB knows it. The BBB has made no good faith effort to remain even neutral in this process by allowing this response. The company should have addressed the issue! It is MY RIGHT not to have MY PERSONAL INFORMATION posted on their website for them to collect ANY information on me and/or sell post distribute publish in any from to anyone period. Do I make myself clear? This is not a request for special favors for me. This is my right to control my PERSONAL INFORMATION. I am not a customer of theirs have no desire to be one or have anything to do with them. I also do not have to "review the opt out policy." I AM NOT A CUSTOMER YOU DO NOT DICTATE OR ORDER ME TO DO ANYTHING! It is also not acceptable to state that it is temporary. I am not BEGGING, ASKING REQUESTING I AM TELLING YOU vile corrupt people to PERMANENTLY REMOVE MY INFORMATION AND STOP COLLECTING ANY DATA NO ME RIGHT NOW!!!! Final Business Response /* (4000, 9, 2013/11/01) */ Intelius solely collects and compiles the public records and publicly available information. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. As previously stated, we have removed the information from the Intelius database, as well as affiliated sites. We recommend *** ***** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, our Opt Out procedure is temporary. It is possible that an individual may need to submit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

11/5/2013 Advertising/Sales Issues
11/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have contacted this company and provided information they requested to have my personal information removed from their website. They removed the it at first, but it still showing the information on ****** search engine. So I wrote to them several times, finally received a reply agreeing to block their free preview search result within 24 hours. It has been a few days now, what's worse is my personal information reappeared on their website and the free preview search result on ****** is still showing my personal information. It's frustrating to my repeatedly ask that my information be removed from this site. I am tired of trying this or that yet nothing is resolved.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I just want my personal information including age, addresses, relatives information be removed completely on this site and on their free preview search result on ******!!

Business Response: Initial Business Response /* (1000, 5, 2013/10/16) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend *** **** ***** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. ********** is not our site so we have no direct control over the information appearing in their search results. We suggest that *** **** ***** contact ********** directly regarding the request to remove any information from their website. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Final Consumer Response /* (3000, 7, 2013/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I truly appreciate the Intelius removed my personal information from your website. As far as ********* content goes, Intelius, as the site owner, has full control to limit ****** search engine from showing the contents it placed initially. I have tried contacting ****** about this matter, but since I am the site owner of Intelius, they refused to remove it. Could you please request ****** to remove the contents? Thanks so much! Final Business Response /* (4000, 9, 2013/10/21) */ Again, since ********** is not our site we have no direct control over the information appearing on their website. We are unable to locate a listing on ******* that *** **** ***** is referring to. If he sends us the link to the ********** search results and indicates which listing he would like removed from ********** we are more than happy to contact them on his behalf however, we cannot guarantee that the listing will be removed from ********** since ********** is not our website. Again, we have removed all requested information from our site. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

10/31/2013 Problems with Product/Service
10/30/2013 Billing/Collection Issues
10/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Being removed from the database

Desired Settlement: I've contacted this company several times advising for my information to be permanently removed from their system. However this seems to be a temporary fix. I don't wish for my personal information to be listed and would like to be removed!!!!!!! And stay removed

Business Response: Initial Business Response /* (1000, 5, 2013/10/16) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend ***** ******** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

10/22/2013 Advertising/Sales Issues
10/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Intelius is reporting relatives under my name on their background check website that are not related to me. Now I am getting bill collectors and warrant servers calling me and I don't know these people or where they are. I would like Intelius to remove these people from their site as my relatives. The incorrect relatives are: ****** ****** ******* ****** ***** ***** and **** ****** Any help you can provide me would be greatly appreciated.

Desired Settlement: None, just remove the incorrect information from all their databases.

Business Response: Initial Business Response /* (1000, 5, 2013/10/16) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend that *** ******* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Final Consumer Response /* (2000, 7, 2013/10/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) The incorrect information has been removed.

10/8/2013 Problems with Product/Service
10/8/2013 Billing/Collection Issues
10/7/2013 Problems with Product/Service
10/1/2013 Problems with Product/Service
9/30/2013 Problems with Product/Service
9/30/2013 Problems with Product/Service
9/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Intelus says I am or have used an alias************. I have not ever used such an alias or any other alias. They refuse to correct the information saying they are just an aggregator. I found they have an************ in Tacoma and an************ in Mercer Island, both places I've lived and likely has something to do with this erroneous information. Any prospective employer can look up my name and see the alias which would provide a negative image of me. If they continue to refuse my request to eliminate this erroneous information, I'll take them to small claims court or have my son, who is a lawyer, sue them for whatever he thinks my action is worth.

Desired Settlement: Correct the information they have on me by eliminating my supposed alias*************

Business Response: Initial Business Response /* (1000, 5, 2013/09/09) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend *** **** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Final Consumer Response /* (3000, 7, 2013/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Intelius removed ( 1) my name and (2) the erroneous alias. I ONLY asked for the erroneous alias to be removed! I would like my name reinserted but WITHOUT the erroneous alias. Final Business Response /* (4000, 9, 2013/09/16) */ Intelius solely collects and compiles the public records and publicly available information. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. Since Intelius solely collects and compiles the public records and publicly available information we do not have the ability to change, modify, update or remove part of a listings. Per *** ****'s request we removed the information from the Intelius database, as well as affiliated sites. We recommend *** **** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

9/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is using my info on it's website. It needs to be removed as it was put there without my permission. It's popping up on Internet Searches and I cannot have that appearing on searches without my permission. They say it's public information but if it were public it would all return on an internet search but it doesn't. It only returns their website showing information for anyone. Intelius needs to remove my name from their database now and in the future.

Desired Settlement: I need them to remove my name from their database and website till the end of time.

Business Response: Initial Business Response /* (1000, 5, 2013/09/16) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend *** ****** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

9/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: *************.com is selling my personal information without my permission. I have demanded the manager to delete me from all their databases because I did not give them my permission to sell my personal information and she said she would but it would take 48 hours for the request to be materialized. One week later, my information is still on their database for sale. I want my information REMOVED from this and all their websites.

Desired Settlement: REMOVE MY PERSONAL INFORMATION FROM ALL OF THEIR WEBSITES. MY PERSONAL INFORMATION IS NOT FOR SALE!!!!!!!!!!

Business Response: Initial Business Response /* (1000, 5, 2013/09/16) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend *** ****** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Final Consumer Response /* (2000, 16, 2013/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response /* (4000, 14, 2013/09/20) */ We have removed the requested information from the Intelius database, as well as affiliated sites. We do our best to make sure that the same public records and publicly available information is not updated back into our database however, it is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. Again, we are not able to anticipate when or how the information will appear, or if information will reappear at all on our site. We recommend that she review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. We also encourage *** ****** to contact us directly if she finds any records that she would like removed. We are more than happy to remove the information per request. We sincerely appreciate your cooperation in resolving this issue and apologize for any inconvenience.

9/26/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Intelius is a people data search website that sells public records. They are advertising my public records as criminal records. These are old dismissed and satisfied civil cases under detainers. I would like for Intelius to take my name out of their search engine.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Please take my information and name off of website.

Business Response: Initial Business Response /* (1000, 5, 2013/09/24) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. If ******* ********* ***** still sees their information appearing on the website we ask that we be provided the specific hyperlink where the information is showing and indicate which listing they wish to have removed. Also, we recommend ******* ********* ***** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Final Consumer Response /* (2000, 11, 2013/09/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you Final Business Response /* (4000, 9, 2013/09/25) */ We have removed the requested information from the Intelius database, as well as affiliated sites. If the information is still appearing on your end, I would suggest clearing your browsing history. The option to delete browsing history is also referred to as "clearing cache and cookies" and can generally be done through the Tools Menu, depending on your browser. We can assure ******* ***** that the information is no longer accessible on our website however; we encourage them to contact us directly if they find any other information they would like removed from our database. We have attached a screenshot from our website of what users see when they follow the hyperlink provided in ******* *****'s complaint. The screenshot shows that we have no listings matching "******* *****." Again, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

9/25/2013 Problems with Product/Service
9/23/2013 Advertising/Sales Issues
9/17/2013 Advertising/Sales Issues
9/12/2013 Problems with Product/Service
9/12/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My name and information is being used on this site without my permission. I want it removed immediately, yet I'm informed on the website that I must send in government issued info to have my info removed!!!!!

Desired Settlement: I want my info removed from this site at once!!!!!

Business Response: Initial Business Response /* (1000, 5, 2013/08/29) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend ******* ****** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

9/10/2013 Advertising/Sales Issues
9/10/2013 Problems with Product/Service
9/10/2013 Problems with Product/Service
9/3/2013 Problems with Product/Service
9/3/2013 Problems with Product/Service
8/29/2013 Problems with Product/Service
8/28/2013 Problems with Product/Service
8/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They refuse to remove my name from being published on their websites. I emailed them and they require my me to send them a copy of my drivers license. This company only wants to get my birth date in order to publish that too. They refuse to remove my name. I did not give them permission to list my name, address or phone numbers.

Desired Settlement: REMOVE MY NAME FROM THEIR WEBSITE. I DO NOT LEGALLY HAVE TO PROVIDE A COPY OF MY DRIVERS LICENCE.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/02) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend that **** ********* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

8/12/2013 Problems with Product/Service
8/6/2013 Billing/Collection Issues
7/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a reverse phone information for $4.95 when I checked out they added a Intelius Premier Membership with a monthly price of $19.95. Since I was going to use a few more searches, I did not complain. when I tried a e-mail search, is suppose to be unlimited and free with my membership, they wanted to charge me $4.95. I wrote them, they asked me to try again and select "use credits" I did the search twice, there was no "select credit" only a charge of $4.95, so I wrote them, asked for a refund since they were going to charge me a fee, so I did not need this month membership. I have wrote them twice, with no answer, so I wrote a third time, letting them know I was going to file a complaint with the BBB. Product_Or_Service: monthly membership Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund refund of my $19.99 purchase an deletion of my membership of monthly services.

Business Response: Business' Initial Response /* (1000, 6, 2013/07/16) */ Intelius customers are presented with a single page display offering enrollment in the Intelius Premier Membership. When customers accept the offer they enter their email address as an electronic signature and select the "Yes, Show My Report" button to confirm their acceptance of this offer. The customer can also decline this offer by selecting the "No, Show My Report" button. All of the offer details and benefits of the membership, including billing, are listed on the offer page. In this case, the promotional offer was accepted and the Intelius Premier Membership was activated. As requested, the Intelius Premier Membership was canceled on 07/14/2013 and a refund was issued for $19.95. The refund will appear on Mr. *****' statement ($19.95) in one of the next two billing cycles, depending on the closing date. Additionally, Intelius' policy is to use all applicable means to deliver the information service to our customers. The information we provide is gathered from selected public records and other sources. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources. We want Mr. ***** to be fully satisfied with their purchase from Intelius. Since he was not completely satisfied with the Phone Report purchased from Intelius, we have processed a refund of $4.99 to his account on 07/14/2013. This refund will appear on his statement in one of the next two billing cycles depending on the closing. We appreciate your cooperation in resolving this matter and apologize for any inconvenience. Consumer's Final Response /* (-5, 5, 2013/07/16) */ they have refunded my money today.

7/25/2013 Problems with Product/Service
7/22/2013 Problems with Product/Service
7/15/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I tried cancelling my account with Intelius and deleting all my personal information, including my credit card number. I called the phone number posted on the company website (XXX) XXX-XXXX) and it went to a completely different company. The person on the phone told me to write a complaint with the BBB because they received frequent calls from people trying to reach intelius.I called another number for Intelius customer service. I spoke with a person who identified herself as "******." ****** told me that though the company was cancelling my account, the company refused to delete my credit card information. "******" repeatedly told me that the company would retain my credit card information regardless of my demand that the company delete it. Product_Or_Service: Background check

Desired Settlement: DesiredSettlementID: Other (requires explanation) I simply want the company to delete/destroy my credit card information so that it cannot charge my account without my permission. I also want all my personal data deleted from Intelius.

Business Response: Business' Initial Response /* (1000, 5, 2013/06/21) */ Intelius keeps all customers billing information secured and encrypted. The billing information is unable to be seen in the system, it is truncated for security. Unfortunately, the billing information is unable to be removed. Additionally, we have removed the requested information from the Intelius database, as well as affiliated sites. We recommend Mr. ************ review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. It is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation is resolving this issue and apologize for any inconvenience. Consumer's Final Response /* (4200, 11, 2013/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The phone number that Intelius has provided (again) is actually the number of Prange Intimate Apparel. You can see Prange's website here: http://prangeintimates.com/ You can see that the phone number Intelius posts is displayed on a website that sells women's lingerie. So instead of trying to resolve my customer complaint, Intelius is directing me to buy women's lingerie. Do I need to explain any further why I do not want my credit card information in the hands of Intelius? It is simply a lie that Intelius is "unable" to delete my private electronic data. All electronic data can be deleted - Intelius is just refusing to do so without explaining why. I'm not interested in Intelius's hollow apology. The company does not even know its own phone number and yet it is ridiculously stating that my billing information is "secured and encrypted." JUST DELETE MY CREDIT CARD INFORMATION! Business' Final Response /* (4000, 13, 2013/07/02) */ Our TOLL FREE Customer Care phone number is (XXX) XXX-XXXX. The phone number Mr. ************ referenced in his complaint on http://prangeintimates.com/ is (XXX) XXX-XXXX. We are open from 5:00am to 6:00pm PST Monday through Friday and, Saturday and Sunday from 6:00am to 4:00pm PST. Again, our phone number is (XXX) XXX-XXXX and we are more than happy to assist Mr. ************ if he wishes to call in the future however, we can assure him that his billing information is secured.

7/12/2013 Problems with Product/Service
7/8/2013 Problems with Product/Service
7/8/2013 Problems with Product/Service
7/2/2013 Problems with Product/Service
7/1/2013 Advertising/Sales Issues
6/27/2013 Advertising/Sales Issues
6/27/2013 Billing/Collection Issues
6/25/2013 Problems with Product/Service
6/19/2013 Billing/Collection Issues
6/19/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I used my credit card to pay $39.95 for a full background report on myself, but did not receive the report.

Desired Settlement: Refund $39.95 to my credit card.

Business Response: Business' Initial Response /* (1000, 5, 2013/06/06) */ We are more than willing to help with Ms. *******'s Intelius account however; we are unable to locate an account in our system using the information provided to us. In order for us to locate an account, we need to be provided with at least one of the following: -An alternative email address that may have been used to create the account -The name of which the account is under (perhaps a spouse, or other family member) -The User ID provided when an account is created -The Order Number provided when a product is purchased -The last four digits of the credit card being charged, along with the city, state, and zip code associated with the credit card. Once we receive the required information we will be able to investigate this matter further. For additional assistance, she may also contact Customer Care at X-XXX-XXX-XXXX Monday through Friday, 5:00AM to 6:00PM PST, and Saturday and Sunday from 6:00AM to 4:00PM PST. We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

6/10/2013 Problems with Product/Service
6/4/2013 Problems with Product/Service
6/3/2013 Problems with Product/Service
5/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I never signed up for their Premier Membership. I did click on a one-time/trial search in which I was charged $6.90 which I DID agree to; and then automatically enrolled for the Premier service and charged $19.96. I NEVER requested this membership and when I realized it and cancelled on May 2nd, I still was not actually cancelled until May 18th so I would be charged for a month's service. I am complaining to the BBB about how their membership/search services/billing are intentionally deceptive and misleading. Your page to says things like "24 hour pass" "search for free" and "free trial" which is **.

Desired Settlement: Refund of $19.95 charged on 4/21.

Business Response: Business' Initial Response /* (1000, 5, ****/05/24) */ Intelius customers are presented with a single page display offering enrollment in the Intelius Premier Membership. When customers accept the offer they enter their email address as an electronic signature and select the "Yes, Show My Report" button to confirm their acceptance of this offer. The customer can also decline this offer by selecting the "No, Show My Report" button. All of the offer details and benefits of the membership, including billing, are listed on the offer page. In this case, the promotional offer was accepted and the Intelius Premier Membership was activated. As requested, the Intelius Premier Membership was canceled and on 05/24/**** a refund was issued for $19.95. The refund will appear on Ms. *********'s statement in one of the next two billing cycles, depending on the closing date. We appreciate your cooperation in resolving this matter and apologize for any inconvenience. Consumer's Final Response /* (2000, 7, ****/05/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) They say they have Refunded my requested amount.

5/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: advertisement for intel premier/ search as much as you want for one low monthly fee/try it for 2 days @ no obligation/ get a risk-free trial. I tried it for one search, was disappointed with the results, and promptly cancelled. waited 3 days on my refund to no avail, called their customer service for my money, they refused, said they charged me for a state background check, that produced nothing, and since I cancelled my membership? they didn't charge me for the membership. so much for try it for free,risk-free trial Product_Or_Service: search Order_Number: n/a Account_Number: n/a

Desired Settlement: DesiredSettlementID: Refund I want my money back, I want them to abide by their advertisement of no obligation risk-free trial!

Business Response: Business' Initial Response /* (1000, 5, ****/05/15) */ Intelius customers are presented with an offer to enroll into the Intelius Premier Membership which includes a free trial. When a customer selects enrollment, they are directed to a full page display that describes in detail the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the enrollment, the customer agrees to the terms and conditions of the offer. In this case, the offer was accepted and the Intelius Premier Membership was activated. The customer has the option to purchase additional reports outside of what is included in the monthly membership fee for the Intelius Premier Membership. In this case, Mr. ******* chose to purchase a Statewide Criminal Check for $19.90. We want Mr. ******* to be fully satisfied with his purchase from Intelius. Since he was not completely satisfied with the purchase from Intelius, we have processed a refund of $19.90 to his account on 05/09/****. This refund will appear on his statement in one of the next two billing cycles depending on the closing. Additionally, the Intelius Premier Membership was canceled within the free trial and Mr. ******* received no further billing. We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

5/27/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Hello, The website http://intellius.com has posted personal information about myself that I wanted removed from there website. I have never submitted any information or have had any involvement with this institution. They are posting my personal information on their website. I have contacted them to have the information removed but they want more personal information from me to remove it.

Desired Settlement: I want my names, both physical and email addresses, and all other personal information removed from their website.

Business Response: Business' Initial Response /* (1000, 5, 2013/05/13) */ Intelius solely collects and compiles the public records and publicly available information. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend Mr. ********* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since your last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Consumer's Final Response /* (3000, 7, 2013/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with the policy. I did not choose/elect to have my personal information collected and made easily available. This institution then makes their own policy requiring constant participation/ additional personal information and/or money to opt out. This company is also publishing information about me that is normally difficult to obtain regardless of whether or not that it is public information or not and then offering it to anyone for a few dollars. Criminals and my past disgruntled employees so that they may kick in my door since now they can find it. Then the company offers protection for a price to "supposedly" guard privacy for a price. I would not be personally involved in this if this has not already caused me grief. I have found a legal team that is pursuing legal action against this institution for these actions. I am in the process of contacting them to add my name to the list. Business' Final Response /* (4000, 9, 2013/05/15) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. As previously stated, we have removed the requested information from the Intelius database, as well as affiliated sites. Again, we urge Mr. ********* to review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Furthermore, Intelius does not charge a fee to Opt Out of our website, as well as affiliated sites. We do require an individual's identity to be verified prior to processing an opt-out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver's license or other state issued identification; they can send a notarized statement of their identity. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

5/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The report I bought had very little information. What information was available incorrect.

Desired Settlement: I want the $47.90 charged to my credit card refunded and no further charges against my credit card.

Business Response: Business' Initial Response /* (1000, 5, 2013/05/16) */ Intelius' policy is to use all applicable means to deliver the information service to our customers. The information we provide is gathered from selected public records and other sources. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources. We want Mr. **** to be fully satisfied with their purchase from Intelius. Since he was not completely satisfied with the Background Report purchased from Intelius, we have processed a refund for the full charge of $47.90 to his account on 05/16/2013. This refund **** appear on his statement in one of the next two billing cycles depending on the closing. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience. Consumer's Final Response /* (2000, 7, 2013/05/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

5/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Intelius presents incorrect information related to my name - ********* L ***********. It shows up underneath a search for *********** in Fond Du Lac, WI. I have requested information on how I can get the information under my name corrected and how I can not be associated with ***********, but it all comes to no avail. The information is incorrect in that it states that I worked at places that I did not work and says that I studied at schools that I did not study at.

Desired Settlement: I would like to know what data sources they are using so that I can get this corrected. I would like to have the incorrect information removed and I would like to be unaffiliated with ***********.

Business Response: Business' Initial Response /* (1000, 5, 2013/05/07) */ Intelius solely collects and compiles the public records and publicly available information. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend Ms. ****** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since your last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Consumer's Final Response /* (3000, 7, 2013/05/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is a general blanket statement to not take responsibility for their product. Serious consequences can occur from incorrect information that is presented. Intelius is the only website that has this information incorrect - why is that? My suggestion is that when they cross reference data that they verify its accuracy. There is something seriously wrong with their systems to get that much information incorrect. I am not finished. Business' Final Response /* (4000, 9, 2013/05/13) */ As previously stated, we have removed the requested information from the Intelius database. Our websites maintain their database with public records and publicly available information. Due to contractual arrangements, we are unable to provide the source of our information. Public records are available from government agencies at the local, state and federal levels. Publicly available information is comprised of information such as names, addresses and telephone numbers of individuals and businesses. Publicly available information also includes commercial records, which consist of information that is maintained by enterprises and is available for purchase, such as marketing and telemarketing lists, phone connect and disconnect information, and business profile data. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

5/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am the victim of identity theft. My credit has been ruined. I have been refused employment, housing, and major purchases. I have filed a complaint with the FTC and obtained life lock. I am trying to tighten up my presence on the Internet to prevent another occurence of this kind. Intelius has an entry for my address and profile in their extensive database. I have submited a witnessed affadavit as per their policy in order order to opt out of their system. I never received a response from them. On another occasion I faxed them my FTC affadavit of identity theft with the FTC report number. I still recieved no response from their customer service department. Please note I do not receive mail at my residence, so email is the best way to contact me.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like Intelius to simply purge my personal information from their system without requiring me to submit to anymore of their corporate hoops. I understand their employees do not personally know me and do not have an interest in my situation, however I would hope that would have some compassion *** people dealing with identity theft. If Intelius refuses to assist me with my request I will be forced contact the Office of the Attorney General in my state and in theirs for further action.

Business Response: Business' Initial Response /* (1000, 5, 2013/05/21) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We are more than happy to remove the information from our database however, using the information provided we are unable to locate any listings pertaining to Ms. ******* on our website. Providing the specific hyperlink where she sees the information appearing and indicate which listing she would like removed is very helpful. We ask that we be provided; first name, last name, and at least a middle initial. Additionally, date of birth and previous addresses are extremely helpful as well. If previous address information is unavailable, city and state will certainly help. We only ask for this information to ensure that all possible information that may pertain to her is removed. Additionally, we recommend that Ms. ******* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. It is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Consumer's Final Response /* (2000, 7, 2013/05/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your kind attention to my identity theft concerns. I will email you the link containing my information that I found on your website.

5/21/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I went online to Intelius.com to do a background check on myself. I typed my name (******* Y. *******) into their database and another person named ******* ****** ******* age 47 pops up. Intelius has listed this person with all of my previous employers and my University with the same degree. I called them to inform them that this information was mine and not hers. I was told that they will not fix this information because it is public record. I informed the gentleman that my work history and education are not "public record". They will not remove this information from this person's profile which will affect me when potential employers run a background check. In an age of identity theft, there is no recourse for anyone. I need help to keep this company from posting anything they feel like posting which could hurt consumers.

Desired Settlement: I want my education and employment history removed from this ******* ****** ******* name on their site. I am not related or associated with this person. And it is impossible for her to have worked at all of the same companies and attend the same school and obtain the same degree. Thank you.

Business Response: Business' Initial Response /* (1000, 5, 2013/05/07) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend you review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that you may need to resubmit an Opt Out request for any new records that may have been added to our database since your last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove any of your information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

5/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I filed a complaint with the BBB on or about Feb. 26, 2013 against Intelius. Intelius removed my private information which was the basis of the complaint and the complaint was closed. However, recently, I noticed private and incorrect information about me appearing on (www.publicrecords.com)which is a company owned by Intelius. Next to my name are the listed cities Atlantic Beach, Long Beach etc and various people. This is the link. http://www.publicrecords.com/people-search-records/****-******-in-new-york Please remove this information about me.

Desired Settlement: To remove the information about me.

Business Response: Business' Initial Response /* (1000, 5, 2013/05/07) */ Intelius is more than happy to remove the information requested by Mr. ****** however using the link provided we are unable to locate any information listing "Atlantic Beach" or "Long Beach." If the information is still appearing on his end, we would suggest that he clears his browsing history. The option to delete browsing history is also referred to as "clearing cache and cookies" and can generally be done through the Tools Menu, depending on the browser. If Mr. ****** finds any other information appearing under a different link or can provide additional information which indicates the specific listing he wishes to be removed we urge him to send us this information so that we can assist him further. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

5/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been getting calls from people we don't know, spoke to a friend about hwo these people are getting our non- listed phone number. I was directed to this web site, search enough we are listed. No one ever asked our premission to post our NON - LISTED PHONE NUMBER. In reading in order to get our information removed - need to send them copies of our ID's showing address, and birth dates to prove who we are !! This is insane - I am not giving them our date of births to remove something they post with out asking !!!!!!!!!!!!!!!! I want all information regarding ******, ****** , ****** Jr and ****** ****** living in PLANO IL XXXXX REMOVED NOW !

Desired Settlement: Removal of all information regarding the ****** FAMILY ( ******, ******, ****** Jr and ******* )

Business Response: Business' Initial Response /* (1000, 5, 2013/05/07) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites. We recommend Mr. & Ms. ****** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

5/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was not aware of a monthly fee when signing up for a one-time purchase. The monthly fee is from an Identity Protect Service enrollment which includes a 7 day free-trial period and monthly charges of $19.95 after the trial period. This fee was taken out of my bank two time before I noticed the transactions.

Desired Settlement: I would like to see this business stop this bad practice and refund prople who lost money when doing business with this company.

Business Response: Business' Initial Response /* (1000, 5, 2013/05/03) */ Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a free trial of the Intelius Premier Membership offered through Intelius. When a customer selects the promotional price, they are redirected to a full page display that describes in detail the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer. In this case, the promotional offer was accepted and the Intelius Premier Membership was activated. As requested, the Intelius Premier Membership was canceled on 05/02/2013 and a refund was issued for $39.90. The refund will appear on Mr. ******'s statement ($19.95x2) in one of the next two billing cycles, depending on the closing date. We appreciate your cooperation in resolving this matter and apologize for any inconvenience. Consumer's Final Response /* (3000, 7, 2013/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company will remain to rip off customers. They don't plan to change there poor business practices. This is very sad they are allowed to do this to people. I will write web & blog reviews about this problem. Business' Final Response /* (4000, 9, 2013/05/07) */ We sincerely value Mr. ******'s insight and will take his feedback into consideration for future feature development. As previously stated we have canceled the Intelius Premier Membership and issued a refund for $39.90. The refund will appear on Mr. ******'s statement ($19.95x2) in one of the next two billing cycles, depending on the closing date. We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

5/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i purchased a background check and got no information at all pertaining to the person i was doing a check on.... i recieved info on 267 other people with the same last name

Desired Settlement: refund for services not provided

Business Response: Consumer's Final Response /* (2000, 5, 2013/05/20) */ The company has issued a refund of the full amount. .. thank u for your help On May 17, XXXX X:XX AM, "Better Business Bureau"

5/16/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 1 criminal search for $19.95, they charged me twice, one for the search and one for a membership I did not sign up for. I called and they are refunding me on the membership, but will not refund the search cost. I typed in my name and selected my house number and the criminal search came up empty when I know I have several things on my record. This place is a complete SCAM and needs to be shut down!

Desired Settlement: I want my $19.95 back. When you pay for a criminal background check service it should show whats on their background not come up empty!!!!

Business Response: Business' Initial Response /* (1000, 5, 2013/05/15) */ Intelius customers are presented with a single page display offering enrollment in the Intelius Premier Membership. When customers accept the offer they enter their email address as an electronic signature and select the "Yes, Show My Report" button to confirm their acceptance of this offer. The customer can also decline this offer by selecting the "No, Show My Report" button. All of the offer details and benefits of the membership, including billing, are listed on the offer page. In this case, the promotional offer was accepted and the Intelius Premier Membership was activated. As requested, the Intelius Premier Membership, along with the pending charge of $19.95 was canceled on 05/14/2013. Additionally, we want ***** **** to be fully satisfied with their purchase from Intelius. Since they were not completely satisfied with the Statewide Criminal Check purchased from Intelius, we have also canceled the associated pending charge of $19.95 to their account on 05/15/2013. The release of the funds will reflect on ***** ****'s statement ($19.95x2) in one of the next two billing cycles, depending on the closing date. We appreciate your cooperation in resolving this matter and apologize for any inconvenience. Consumer's Final Response /* (2000, 7, 2013/05/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

5/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: While it appears that Intelius has blocked my information, traces of the information still exists in these 6 URLS: http://www.intelius.com/Find-Phone-Address/Cleveland-NC/******-*******.html http://www.intelius.com/Find-Phone-Address/Cleveland-NC/***-*******.html http://www.intelius.com/Find-Phone-Address/Cleveland-NC/***+***-*******.html http://www.intelius.com/Find-Phone-Address/Raleigh-NC/***-*******.html http://www.intelius.com/Find-Phone-Address/Raleigh-NC/******-*******.html http://www.intelius.com/Find-Phone-Address/Raleigh-NC/***+***-*******.html

Desired Settlement: I want my information removed from the Intelius urls and header sections. Another alternative might be to add a no index meta tag to prevent the page's contents from being listed in the Bing web index.

Business Response: Business' Initial Response /* (1000, 5, 2013/05/07) */ Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from our website as well as the database. The hyperlinks that have been provided generate whatever information the user enters into the search field. The variables in the URL for First and Last Name can be manipulated and it will show on the page. The only reason the page displays "****** *******, *** *******, or *** Ann *******" is because that was what was entered on our website. None of the search results that were returned contain any of *** *******'s information. We recommend *** ******* review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience. Consumer's Final Response /* (4200, 11, 2013/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, I do not accept Intelius' response. I have tried to negotiate with a company who is not willing to negotiate. There is no reason why a no index meta tag could not be added to the page's contents to prevent them from being listed on search engines. Business' Final Response /* (4000, 9, 2013/05/13) */ We have removed the information from the Intelius website, as well as the database. The hyperlinks that *** ******* is referring to generate whatever information the user enters into the search fields. The variables in the URL for First and Last Name can be manipulated and it will show on the page. We are not able to prevent an individual from searching for the information. The only reason the page displays "****** *******, *** *******, or *** Ann *******" is because that was what was entered on our website. For this reason we are not able to prevent the name from appearing on our website. However, we have removed the requested information so that it will not be returned in our search results. As previously stated, Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since the last Opt Out request. We are unable to anticipate how, when, or if the information will reappear on our site, however, we will be more than happy to remove an individual's information upon request. We appreciate your cooperation in resolving this issue and apologize for any inconvenience.


Customer Review(s)

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Customer Reviews Summary

29 Customer Reviews on Intelius
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