BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers residential and commercial roofing.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Western Pacific Roofing LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Western Pacific Roofing LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Alan Freeman, Managing Partner Ms. Amanda DeMarre, Office Manager
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (360) 737-7663(Phone)
- (503) 296-7663(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Western Pacific was hired to replace our roof and skylight replacement also. The work order outlined replacement of metal flashing, installation of ice and water shield also. Western Pacific was given a check for a down payment of $5,470.00 to start work. After work began, they informed us that the skylights were custom and the quote was inaccurate - this item was removed from work order and quote adjusted. Site observations: 1) The employees hired to complete the work were not provided a portable toilet and worked over 8 hours a day on site, 2) dumpster was placed in front of house resting on only 3 legs and posed a hazard. After the roof was replaced we noticed that the water diverting cricket, new metal flashings and ice/water shield material was not installed. Western Pacific stated they made a mistake and had a new crew replace 1/3 of the roof after installation of the cricket and ice/water shield. They did not replace the old metal flashings indicating that to do so would require removal of the siding. They did not adjust the work order with this change and that is when I complained about not trusting their work and requested an invoice of the products delivered for completion of the job, Western Pacific stated they do not usually provide this. After 3 requests, they did provide the invoice. I was given 2 dates for the walk through/invoice review and chose June 19 but there was no response by email to my meeting request. When I sent an email about the no-show on 6/19/15, there was no response. I called the office on 6/22 and spoke with Joe and told him that we have now discovered that where the roofing material was placed under the siding, the siding boards are split lengthwise. I requested a call back on 6/22/15 and did not receive that call back. In summary: my complaints are : 1) false work order invoicing, 2) poor customer service, 3) inferior work performed and company caused siding damage
Desired Settlement: Request that an independent inspector of my choosing inspects roof work to 1) inspect damage to siding from roof replacement, 2) assess how many metal flashings were not replaced and determine if they require replacement, 3) determine whether ice/water shield material was applied correctly, 4) inspect skylights to determine if they are in good condition, 5) assess that water diverting cricket was installed and is sufficient for sidewall water volume, 6) determine if the 2 roof areas there was a leak require plywood replacement and 7) determine whether the roof was installed correctly. Request that my down payment is refunded so that I may apply that toward an independent inspector and then if the siding repair/replacement cost is over the amount refunded, Western Pacific will cover that cost.
I would like to address the complaints submitted by ***
Problems with Product/Service
Read Complaint Details
Complaint: I contracted with Western Pacific Roofing in July 2014 to replace my entire roof (due to worsening discoloration from a contractor using Moss Out on it). They were informed that the garage roof was connected to my neighbor's garage roof with no seam in between (one roof over both garages). I specified that I wanted the roofing material to match the neighbor's and that it needed to look like one roof. (Previous garage roof replacement companies hired by myself and the neighbor at separate times was able to do this.) When WPR was done I notified them that I was not happy with the garage roof. It was not laying flat between the two garages and the tiles did not match the neighbor's. I was told that the tiles would even out over a few months, and that they HAD used a different tile. I paid the deposit up front and after talking with the owner about my concerns, and being assured 'they would make it right' I paid the balance. They came out a couple weeks later and it appeared they replaced the roofing material, but after calling a few different times, to find out exactly what they did, and to let them know it didn't look any different, no one ever called back. It is still very noticeable that it is different, and the tiles in the middle have not laid down flat. This not only affects my house, it affects my neighbor's also. They were also throwing/dropping the tiles hard, even after I asked them to be more careful when a vase fell of one of my shelves and broke. This created/worsened cracks in my walls & ceiling.
Desired Settlement: Refund of $3000. (It previously cost me $3761 to have the garage roof replaced by Sears in 2012, a year prior to the discoloration.)
Business Response: Western Pacific Roofing was hired and contracted by Deby Roberts, to tear off ½ of her garage roof and install and tie in 3 tab charcoal shingles to match neighbors garage roof, it was a shared garage structure. Work was completed on July 23, 2014. Once work was completed, customer was concerned that there was a hump on the roof, which was actually a structural issue, not a shingling issue. Due to the age of the roof, the roof had actually sagged on both sides of a beam which gave an appearance of a hump. Customer also stated that the shingles didn’t match her neighbors, which once again, due to age and condition of the roof, new shingles are not going to look exactly like old shingles. Our proposal is to replace the entire front side of customer and neighbors garage roofs with new GAF Timberline HD Charcoal shingles to match **** ******* shingles on her house, so there is a complete match with her existing shingles, and to do this at no cost to the customer. We will need written permission from **** ******* and the neighbor to perform this work. This will not fix the structural un-eveness of the "hump" in the gargage roof.
Business Response: In response to ****** rejection of our offer. We feel that we have gone above and beyond with our offer to replace the shingles on the entire front side of the garage for both her and her neighbor free of charge. We can not and will not take responsibility for the structural defect that was a pre-existing condition. The roofing process had nothing to do with altering or having any impact on the structure. Our offer to replace the shingles on the front side of the garage for her and her neighbor free of charge still stands.