BBB Accredited Business since
Phone: (253) 472-3484 Fax: (253) 476-1547 7006 W. 27th St. Suite E, Tacoma, WA 98466
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This company offers residential and commercial roofing and waterproofing services.
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A BBB Accredited Business since
BBB has determined that Tacoma Roofing & Waterproofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Tacoma Roofing & Waterproofing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Steven Bobman, President Ms. Sally Bryan, Office Manager Mr. Bruce Hunter, Manager
Roofing Contractors Waterproofing Contractors
Hours of OperationMonday - Friday 8am - 5pm
Alternate Business NamesTacoma Roofing Inc
7006 W. 27th St. Suite E
Tacoma, WA 98466 (253) 472-3484 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Last year we had new flashing installed onto our chimney, we paid $962.72 and when the rain arrived it started leaking water all around the chimney. We called the company, the guys came here, wrapped a plastic around our chimney and said they would be back to seal our chimney during this summer. We tried to call many times to schedule the service and they say they're 2 weeks out and that they will call us back to schedule and appointment and they NEVER DID. Our chimney is still wrapped with a blue plastic, nothing was done and they don't seem to be concerned about it.
Desired Settlement: Refund of our money so we can hire another company to do the job.
I will remove this complaint, I have a lot better things to do than to figure out why a company has bad service. And to let you know I was hung up on,
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Problems with Product/Service
Read Complaint Details
Complaint: Company never completed the work, failing to clean out the gutters after new roof installation per the agreement with the previous homeowners. Contractor was not paid and has filed a lien even though they have not completed the work.
Desired Settlement: Company to complete the work by cleaning out the gutters as they agreed to do.
Business Response: Initial Business Response /* (1000, 5, 2014/03/05) */ We were hired to replace the roof and install a new roof. We were promised our down payment, the day we would start. We started and completed the job in one day; the day we started. We never did receive our down payment - in fact, we were never paid for this job we did 2.5 months ago. We are now suing for our $11,500.00. Once we are paid, we have no problem cleaning the gutters again. The gutters were cleaned at the completion of the job - I have photographs. But until we are paid, we are doing nothing more.