Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

North Creek Roofing Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforNorth Creek Roofing Inc

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/2004

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    North Creek Roofing Inc offers residential roofing services, specializing in shake & composition roofing, roof repairs, roof cleaning & maintenance & attic insulation.

    Products & Services

    Roof replacement, roof repair, roof maintenance, roof cleaning, attic insulation. Specializing in shake, composition and PVC roofing, skylights, solatubes and installation of attic insulation.

    Business Details

    Location of This Business
    16000 Mill Creek Blvd Ste 102, Mill Creek, WA 98012-1504
    BBB File Opened:
    5/7/1996
    Years in Business:
    28
    Business Started:
    2/22/1996
    Business Incorporated:
    2/22/1996
    Accredited Since:
    2/1/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Dan W McNeely, President
    • Ms. Susan Kay McNeely, Finance Manager
    Contact Information

    Principal

    • Mr. Dan W McNeely, President

    Customer Contact

    • Mr. Dan W McNeely, President
    • Ms. Susan Kay McNeely, Finance Manager

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/17/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    When North Creek re-roofed my home in 2014 they failed to seal the ridge line. In December 2020 this mistake caused a leak and damage to my ceiling. They came out, were on the roof for all of 5 minutes and blamed the torch down for the leak (they don't do torch down.) I had another roofing company spend 90 minutes looking for the leak, which was on the ridge line, where they failed to seal. North Creek fixed the leak on the roof in January 2021. This leak cause 3 areas of bulging that appeared after the leak. After going back and forth, they agreed to repair to the ceiling damage. On April 12th they began repairs but stopped when they realized it wasn't an easy fix. Now, 6 month's into this their Sales Manager called me on May 14th to tell me there is no way the leak could've caused this damage and they are not responsible and will not repair. They are accusing me of trying to get a new ceiling. I want my ceiling to look the way it did prior to the water leak. My patience has worn
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    JMR C

    5 stars

    08/03/2023

    North Creek does a top-notch job. We've had them out for minor roof repairs a couple of times over the past 20 years, but this year we had to replace the entire roof. I appreciated their no-pressure bid and honest assessment of my roof. (For example, the estimator told me I probably had a year or two left of the roof. No scare tactics that it would likely leak the next time we had a storm. I only chose to do it now because we're getting solar panels this year and it would be unwise to put them on a roof at the end of its life. It costs several thousand dollars to have the panels removed and then reinstalled if you have to replace the roof!) The team showed up at the specified time on the specified day and got right to work. They were polite and professional and worked SO hard. 12 hours the first day; 14 the next! A few details had to be completed the 3rd day, and then their in-house inspector came to make sure everything was ok. I was so impressed. And every night before they left, they carefully cleaned up all the debris. And there was a lot! I would definitely recommend them. In fact, I have over the years. In the past 2 years, at least 3 other neighbors have used them to replace their roofs. ALL told me they were happy with the results.

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.