BBB Accredited Business since

Elements Contracting LLC

Additional Locations

Phone: (503) 699-6905 Fax: (503) 675-3013 16556 Lower Boones Ferry Rd Ste A, Lake Oswego, OR 97035 http://www.roofportland.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers construction and remodeling services, specializing in roofing.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Elements Contracting LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Elements Contracting LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Elements Contracting LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 11, 2007 Business started: 04/01/2007 Business started locally: 04/01/2007
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Oregon Construction Contractors Board
700 Summer St NE Ste 300, Salem OR 97301
http://www.oregon.gov/ccb
Phone Number: (503) 378-4621
ccb.info@state.or.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Benjamin Crofut, Director Charlotte Swan, Operations Manager
Contact Information
Principal: Mr. Benjamin Crofut, Director
Business Category

Roofing Contractors Construction & Remodeling Services Contractors - General


Additional Locations

  • 16556 Lower Boones Ferry Rd Ste A

    Lake Oswego, OR 97035

  • 333 S State St # V220

    Lake Oswego, OR 97034 (503) 699-6905

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/31/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I contracted with this business for installation of a roof and gutters. After many delays the work was done - improperly. The wrong gutters were installed. But the real problem is something else. The company made an unauthorized draw on my credit card in the amount of $3,000 on 7/1/15. The company then made and unauthorized draw of $5,030 on the same credit card on 8/19/15. At present they have taken an extra $8,030 from me on top of the agreed contract. On 8/19, before I discovered the $3,000 charge, they said they had immediately issued a credit for the $5,030. This has not happened.

Desired Settlement: Elements must immediately repay me $8,030 and drop any claim to any further compensation.

Consumer Response:  
Better Business Bureau:

Hello - my complaint has been resolved with Elements Contracting LLC. I have received full reimbursement and wish to close this complaint. Please advise.

 

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