This Business is not BBB accredited

Advanced Cleaning & Treatment Inc

Additional Locations

Phone: (503) 663-2098 8201 SE Teton Dr, Gresham, OR 97080 http://www.advancedcleaningandtreatment.com


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Description

This company offers roof cleaning and maintenance services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Advanced Cleaning & Treatment Inc include:

  • 1 complaint(s) filed against business that were not resolved
  • Advertising issues found by BBB

Factors that raised the rating for Advanced Cleaning & Treatment Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Advanced Cleaning & Treatment Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 1998 Business started: 03/01/1996 Business started locally: 03/01/1996
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Construction Contractors Board
700 Summer St NE Ste 300, Salem OR 97301
http://www.oregon.gov/ccb
Phone Number: (503) 378-4621
ccb.info@state.or.us

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Mr. Jason Drollinger, President
Contact Information
Principal: Mr. Jason Drollinger, President
Business Category

Roofing Contractors Roof Cleaning & Stain Removal Pressure Washing


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    8201 SE Teton Dr

    Gresham, OR 97080 (503) 663-2098

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 37

    Boring, OR 97009

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/3/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: We had our roof cleaned and treated. (its a cedar shake roof) The owner said he would give mail us a receipt for the cash payments we made to ****** and his employee *****. for the the amounts of 1500$ for our first payment on july 9th,2013 and our payment directly to ****** in cash of 1950$ on july 17th 2013. The owner ****** ********** never did send us a receipt. We contacted Him by phone and email and never got a reply till I called him and he said he was going to come over and bring the receipt .. He never showed up or called.. We were concered about the quality of work they did on our roof so we had a second party look at it they said it was poor workmanship and it needed repairs to make it safe for winter.. We could not get Advanced cleaning and treatment to bring us a receipt or to call back to talk so we ended up paying ****** ************g, *** to fix the over 100 places of exposed tar paper that advanced had left uncovered.. They said that Advanced had done a very poor quality job on our roof...

Desired Settlement: We would like to get the receipt for the 3450$ in cash that was paid to them and have them fully pay for the additional 231$ in work that *************************, had to do on our roof to cover all the exposed tar paper..

Business Response: Initial Business Response /* (1000, 16, 2013/11/07) */ ***** I will agree to your terms for the resolution. I had a family member working with you and he no longer works with customers because he was not prompt in getting back with them. If you have any questions or concerns please feel free to contact me at XXX-XXX-XXXX. Thank you and sorry for the inconvenience. ***** Final Consumer Response /* (2000, 18, 2013/11/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are glad this is going to be done soon so we can move on. Thank you We would like You to come out in person to look out our roof and tell us what YOU think. Thanks Consumer Response /* (4200, 23, 2013/12/10) */ I have made 3 phone calls to ***** from advanced cleaning and treatment and have had no response again on following through with paying the 231$ they said they would take care of .... I m very unhappy about this and would like to reopen the complaint against them as soon as possible .... Thank you ***************