This business is not BBB accredited.Additional Locations
Phone: (503) 663-2098 8201 SE Teton Dr, Gresham, OR 97080
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This company offers roof cleaning and maintenance services.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Advanced Cleaning & Treatment Inc include:
- 1 complaint(s) filed against business that were not resolved
- Advertising issues found by BBB
Factors that raised the rating for Advanced Cleaning & Treatment Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jason Drollinger, President
Roofing Contractors Roof Cleaning & Stain Removal Pressure Washing
THIS LOCATION IS NOT BBB ACCREDITED
8201 SE Teton Dr
Gresham, OR 97080 (503) 663-2098 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 37
Boring, OR 97009
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: We had our roof cleaned and treated. (its a cedar shake roof) The owner said he would give mail us a receipt for the cash payments we made to ****** and his employee *****. for the the amounts of 1500$ for our first payment on july 9th,2013 and our payment directly to ****** in cash of 1950$ on july 17th 2013. The owner ****** ********** never did send us a receipt. We contacted Him by phone and email and never got a reply till I called him and he said he was going to come over and bring the receipt .. He never showed up or called.. We were concered about the quality of work they did on our roof so we had a second party look at it they said it was poor workmanship and it needed repairs to make it safe for winter.. We could not get Advanced cleaning and treatment to bring us a receipt or to call back to talk so we ended up paying ****** ************g, *** to fix the over 100 places of exposed tar paper that advanced had left uncovered.. They said that Advanced had done a very poor quality job on our roof...
Desired Settlement: We would like to get the receipt for the 3450$ in cash that was paid to them and have them fully pay for the additional 231$ in work that *************************, had to do on our roof to cover all the exposed tar paper..
Business Response: Initial Business Response /* (1000, 16, 2013/11/07) */ ***** I will agree to your terms for the resolution. I had a family member working with you and he no longer works with customers because he was not prompt in getting back with them. If you have any questions or concerns please feel free to contact me at XXX-XXX-XXXX. Thank you and sorry for the inconvenience. ***** Final Consumer Response /* (2000, 18, 2013/11/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are glad this is going to be done soon so we can move on. Thank you We would like You to come out in person to look out our roof and tell us what YOU think. Thanks Consumer Response /* (4200, 23, 2013/12/10) */ I have made 3 phone calls to ***** from advanced cleaning and treatment and have had no response again on following through with paying the 231$ they said they would take care of .... I m very unhappy about this and would like to reopen the complaint against them as soon as possible .... Thank you ***************